Diypoolsandspas Reviews 142

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the smooth and professional process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the fantastic customer service, with questions being answered promptly and thoroughly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and responsive. Reviewers consistently praise the team for... See more

User experience

Users describe positive interactions with the user experience. Many customers report a smooth and easy... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being a... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick responses to... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

jThe DIY team has been great at getting our design just right, changing things we needed changed, and doing things in a very timely manner. We are awaiting approval from our local planning department... See more

Rated 5 out of 5 stars

The DIY Pool Team has been a great resource, very helpful and friendly when sheparding the constuction design, planning, and engineering of my pool. I'd recommend them for any DIY folks who want to u... See more

Rated 5 out of 5 stars

We couldn’t be happier with our experience with DIY pools and spas! From start to finish, the process was smooth, professional, and surprisingly simple for a DIY project. The quality of the materials... See more

Rated 5 out of 5 stars

So far, my design experience has been great. I've had lots of questions, but they are always answered in a timely manner so I can keep moving along! There's a lot of information to absorb along the... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Design was great

Design was great. Full landscape design upsell was not great. Revisions and timeframes are not the best. I listed exactly what I wanted multiple times to avoid revision but designers disregarded resulting in an extra 10-15+ days.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Build Your Dream Pool DIY and Save!

I looked for a year to find a reputable company that could help me be a project manager on my own pool project. The DIY Pool Builder program not only guides you along the way but they have a staff to help with any questions you might have. They are experienced in the pool business and they want to help others build the pool of their dreams that they can afford!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

So far so good.

So far it's been pretty straightforward and easy. I'm just beginning the process with my permit application.

1 July 2025
Unprompted review

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