Diypoolsandspas Reviews 142

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the smooth and professional process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the fantastic customer service, with questions being answered promptly and thoroughly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and responsive. Reviewers consistently praise the team for... See more

User experience

Users describe positive interactions with the user experience. Many customers report a smooth and easy... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being a... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick responses to... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

jThe DIY team has been great at getting our design just right, changing things we needed changed, and doing things in a very timely manner. We are awaiting approval from our local planning department... See more

Rated 5 out of 5 stars

The DIY Pool Team has been a great resource, very helpful and friendly when sheparding the constuction design, planning, and engineering of my pool. I'd recommend them for any DIY folks who want to u... See more

Rated 5 out of 5 stars

We couldn’t be happier with our experience with DIY pools and spas! From start to finish, the process was smooth, professional, and surprisingly simple for a DIY project. The quality of the materials... See more

Rated 5 out of 5 stars

So far, my design experience has been great. I've had lots of questions, but they are always answered in a timely manner so I can keep moving along! There's a lot of information to absorb along the... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Garcia pool project

DIY Pools staff has been available and efficient during the process. So far communication has been great so far.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience so far

I'm impressed with the turnaround time and how easy it has been to do this so far. Just started though, so I will try not to get ahead of myself

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Dream come true, affordable & luxurious!

We couldn’t be happier with our experience with DIY pools and spas! From start to finish, the process was smooth, professional, and surprisingly simple for a DIY project. The quality of the materials exceeded our expectations, and the customer support team was incredibly helpful whenever we had questions. We loved being able to customize our spa exactly how we wanted it—without the huge price tag. Now we have a beautiful backyard oasis, and the satisfaction of knowing we built it ourselves. Highly recommend to anyone looking to create their dream pool & spa! Thank you!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Awesome process - Great value!

Awesome process so far! We are now at the final design stage with an engineering plan we are preparing to use with our application for a permit with the city. Super responsive with changes - great communication throughout!~

22 May 2025
Unprompted review
Rated 5 out of 5 stars

So far we are satisfied customers

So far we are satisfied customers. We are currently in the engineering phase and are starting to look for subcontractors. We initially go quotes in the Houston suburbs through 4 pool companies and the price with a spa was at minimum 70k for very basic no customizations. With all of our customizations our dream pool should run us in the low 60s using the DIY program. We joined the FB Group and it's really motivational and a lot of help for people that are going through the process. It's also pretty active with post from people with updates to their progress. I would definitely recommend DIY Pools and Spas. Happy Swimming.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

DIY Pools Experience

While we are still in just the beginning stages of building our pool, it has been a great experience thus far. The savings alone appear to significant , in the tens of thousands, as compared to large pool companies that pretty much do far you at a huge cost, what you can do for yourself, easily. DIY Pools walks you through everything and keeps it moving, timelines for completion seem faster as well.

25 March 2025
Unprompted review

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