Diypoolsandspas Reviews 142

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the smooth and professional process. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the fantastic customer service, with questions being answered promptly and thoroughly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and responsive. Reviewers consistently praise the team for... See more

User experience

Users describe positive interactions with the user experience. Many customers report a smooth and easy... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being a... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick responses to... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

jThe DIY team has been great at getting our design just right, changing things we needed changed, and doing things in a very timely manner. We are awaiting approval from our local planning department... See more

Rated 5 out of 5 stars

The DIY Pool Team has been a great resource, very helpful and friendly when sheparding the constuction design, planning, and engineering of my pool. I'd recommend them for any DIY folks who want to u... See more

Rated 5 out of 5 stars

We couldn’t be happier with our experience with DIY pools and spas! From start to finish, the process was smooth, professional, and surprisingly simple for a DIY project. The quality of the materials... See more

Rated 5 out of 5 stars

So far, my design experience has been great. I've had lots of questions, but they are always answered in a timely manner so I can keep moving along! There's a lot of information to absorb along the... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The process has been smooth so far

The process has been smooth so far, the team has been very quick on turnarounds with design revisions and construction plan revisions. It's hard to access overall since we are still early in the process. It would be more useful to provide a review at the end of the process.

21 February 2025
Unprompted review
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Reply from Diypoolsandspas

Thanks Meyer! We look forward to continuing to exceed your expectations.

Rated 5 out of 5 stars

So helpful!

The communication with their team members is fantastic. E-mail responses are quick and very clear, answering every question with detail.

20 February 2025
Unprompted review
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Reply from Diypoolsandspas

Thanks Kerri! We do our best to always help our clients and communicate with them through the process.

Rated 5 out of 5 stars

Having to do this review in order to…

So far so great! DIY pools has been very responsive to my questions and ideas. We have just completed and approved the design. Looking forward to getting started with the dig!!!

19 February 2025
Unprompted review
Diypoolsandspas logo

Reply from Diypoolsandspas

Hey Danny, You are never required to do a review for us. Giving us your feedback is completely optional. WE are happy to hear you love the program though.

Rated 5 out of 5 stars

Great company to work with

Great company to work with! It's gone great so far! They are very professional and their designs are top quality.

20 February 2025
Unprompted review
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Reply from Diypoolsandspas

Thank you David!

Rated 5 out of 5 stars

Great communicators

The process is really easy, they make you feel like you can be your own GC. I am really looking forward to the next part - building the pool!!

20 February 2025
Unprompted review
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Reply from Diypoolsandspas

Thank you! We love helping make the process easy for our clients.

Rated 5 out of 5 stars

Tevy Trail

We are only in the preliminary stages, but so far, Brandon and Cameron have answered and assisted with any of our issues.

17 February 2025
Unprompted review
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Reply from Diypoolsandspas

Thank you Russ!

Rated 5 out of 5 stars

Affordable Pool design and Build

We reviewed numerous pool companies and found pricing to build a pool quite expensive. We ran across DIY pools and we are into the design and now engineering stage. so far DIY has been very helpful in helping us step thru the process during the journey. they are available to help with questions and assistance thru zoom calls when requested. Pool design we worked out is awesome and exited to start the dig.

18 February 2025
Unprompted review
Diypoolsandspas logo

Reply from Diypoolsandspas

Love that Richard! Your success matters to us, thank you for sharing.

Rated 5 out of 5 stars

So far so good

18 February 2025
Unprompted review
Diypoolsandspas logo

Reply from Diypoolsandspas

Thank you so much Jonathon, we look forward to continuing to exceed your expectations.

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