DJ CITY Reviews 

174
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, often going above and beyond to ensure people find exactly what they need. The customer service is frequently highlighted as outstanding, with many appreciating the personalized approach and the ease of the entire process. People are very satisfied with the products, noting their high quality and the excellent advice received to make the right choices. However, some reviewers were not happy with the service, citing poor communication and a lack of urgency when issues arose, such as receiving faulty products or incorrect items. There were also concerns about the handling of negative feedback.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Product

Customers consistently note positive experiences with product, often praising the quality and industry... See more

Service

People report positive experiences with service, often highlighting the great, friendly, and helpful... See more

Customer service

Users describe positive interactions with customer service, consistently praising the helpfulness and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Winston was absolutely amazing! I’m such a novice and just started podcasting so really needed expertise around a decent mic. He was so kind, patient and helpful! Highly recommend DJ City Richmond!

Rated 5 out of 5 stars

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made t... See more

Rated 5 out of 5 stars

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle.... See more

Rated 5 out of 5 stars

The crew down at Richmond DJ City are absolutely incredible. If you're looking to find the instrument or device for your creative expression, this is the place to go to. They're helpful and sup... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop with DJ City Australia's biggest sound, lighting & performance superstore. For all your DJ gear; DJ decks, lighting & pro audio gear.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(174)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased a Yamaha MG06 and…

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle. The process was quick, professional, and stress-free.

Thank you, Anthony, for the excellent service, highly recommended!

GK

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Few weeks ago my husband bought a…

Few weeks ago my husband bought a speaker in DJ City in Malaga. Unfortunately we've given the wrong one however they are very willing to give us the right one and return the wrong one though we've use it twice already.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service, knowledgeable staff, very reasonable prices

DJ City, Malaga WA
I had great service 11 months ago when I bought my speaker system and I've been very happy with the product. I'm a celebrant and at a wedding rehearsal today, one of the wireless microphones stopped working.

I went back to DJ City Malaga this afternoon and they made everything really easy and solved my problem. They swapped over the whole system as it was still under warranty. They also let me open up the new one, in store, to check everything was working. I've got a wedding tomorrow and can't afford to take anything for granted.

I'll definitely try these guys first for any audio needs in future. I prefer dealing with a shop that doesn't try to be everything. These guys do all manner of audio systems and know their products.

Tim is proactive, energetic and helpful.

Thank you!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer service legends

Purchased a light bar which stopped working 2 months on. So what, sometimes gear fails… took it in for warranty and they replaced straight away. Legendary team in the brissy store keeping pro’s working!!

25 October 2025
Unprompted review
Rated 2 out of 5 stars

slow and poor after sale service

Have purchased numerous times and no problem there, but a new DBR speaker was not working properly. was sent back for repairs and 2 months on still not back, asked for replacement instead but there happy for me to keep renting weekly at my expense rather then send me mine, or a new replacement for the faulty one. so far have spent $1100 hiring to make up for my speaker that hasn't even been used yet and needed repair...... still waiting

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderfully helpful!

Went into the Ringwood store to have a look at some lights and beginner sound system for my daughter, the gentleman Reilly was incredibly helpful! Highly recommend, can’t speak highly enough of his service <3

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Great store

The crew at Richmond are fantastic. Brad was really warm, knowledgeable and helpful and I would recommend hitting his store up any day!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, team was very helpful. Got a good deal on wanted product and had it in stock!

23 September 2025
Unprompted review

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