DJ CITY Reviews 

174
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and knowledgeable, often going above and beyond to ensure people find exactly what they need. The customer service is frequently highlighted as outstanding, with many appreciating the personalized approach and the ease of the entire process. People are very satisfied with the products, noting their high quality and the excellent advice received to make the right choices. However, some reviewers were not happy with the service, citing poor communication and a lack of urgency when issues arose, such as receiving faulty products or incorrect items. There were also concerns about the handling of negative feedback.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Product

Customers consistently note positive experiences with product, often praising the quality and industry... See more

Service

People report positive experiences with service, often highlighting the great, friendly, and helpful... See more

Customer service

Users describe positive interactions with customer service, consistently praising the helpfulness and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Winston was absolutely amazing! I’m such a novice and just started podcasting so really needed expertise around a decent mic. He was so kind, patient and helpful! Highly recommend DJ City Richmond!

Rated 5 out of 5 stars

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made t... See more

Rated 5 out of 5 stars

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle.... See more

Rated 5 out of 5 stars

The crew down at Richmond DJ City are absolutely incredible. If you're looking to find the instrument or device for your creative expression, this is the place to go to. They're helpful and sup... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop with DJ City Australia's biggest sound, lighting & performance superstore. For all your DJ gear; DJ decks, lighting & pro audio gear.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(174)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

This company is good at responding to orders promptly, and delivering quickly. However, if there is a problem, they are extremely slow to respond. Expect to send several emails, and eventually, weeks later you should get a response.
I received a faulty party light and wanted advice on what to do and they told me to take it to one of their stores. Abit tricky as I live in Adelaide and they have no stores here, they just were not interested in helping me.
Very disappointing

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Liam helped us with all his knowledge

Liam Ahfuni made our experience very good. We are new to the DJ world and Liam spent a lot of time with us answering all our questions and explaining all the equipment we were purchasing.
We will be back to see Liam to get our lighting set up.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service at DJ City Richmond

Fantastic service at DJ City Richmond. The team were knowledgeable and helped me find the perfect podcast microphone with ease. Great range, fair prices, and friendly staff – highly recommend! It’s a hidden gem of a place to shop!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Katie for prime minister!

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made the whole process easy and enjoyable, and her customer service was outstanding. I really appreciate the effort she put in, and I’ll definitely be coming back. Highly recommend asking for Katie if you visit!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Old school service

I came in looking to buy a mic and speakers - the team was very helpful in taking me across the different gear at different price points.
I’d recommend this store to anyone interested in audio equipment.

5 September 2025
Unprompted review

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