Djerba Aqua Resort Reviews 

I don't usually write hotel reviews, but on this occasion I feel it's important to share my experience to help others make an informed decision.

I stayed at Djerba Aqua Resort for one week with my family, and unfortunately the experience was disappointing from start to finish.

From our very first night, our room was full of mosquitoes, making it difficult to sleep. The air conditioning barely worked, which only made the problem worse, and the fridge was ineffective. The room also had just one working electrical socket for charging devices. Although there was a USB charging port, it did not work at all.

The food was another major disappointment. There was very little variety throughout the week, with many of the same dishes being served repeatedly. To make matters worse, there were flies all over the food, yet very little was covered to protect it. The dining area itself was extremely hot, with little to no ventilation, making mealtimes uncomfortable.

The staff were, in general, unfriendly and unhelpful. There is a very noticeable tipping culture at this hotel, and it genuinely felt as though if you didn't tip from the beginning of your stay, you were ignored or treated as less important. Customer service should not depend on whether guests hand over extra money. As English-speaking guests, we also found many members of staff to be dismissive and far less welcoming than they were towards others.

The entertainment was almost entirely in French. While this wasn't a major issue for us personally, English-speaking guests should be aware that it is difficult to participate or feel included.

Overall, this hotel fell well below expectations. Poor room facilities, repetitive food, hygiene concerns, unfriendly staff and an atmosphere where tipping appears to influence the level of service made this a very disappointing holiday. I would not return and would not recommend this hotel to anyone expecting the standard of a four-star resort.

Djerba Aqua Resort – Not the All-Inclusive Experience We Paid For" ★★☆☆☆
We recently spent a week at the Djerba Aqua Resort and left feeling pretty let down given what an all-inclusive package should offer.
Food: The buffet had a real problem with flies — they were constantly around the dishes, and food was left uncovered for long stretches. Beyond the hygiene issue, the menu barely changed from day to day. By the third or fourth day we were struggling to find anything different to eat.
Mosquitoes: Our room was plagued by mosquitoes every night. We mentioned it to reception a couple of times but nothing was really done about it — no repellent, no plug-ins, nothing offered proactively.
Tipping Pressure: This was probably the most frustrating part. Several waiters made it fairly obvious that a tip upfront got you faster or friendlier service, while those of us who didn't tip immediately were left waiting or ignored. That's not really how "all-inclusive" is supposed to work, and it made mealtimes stressful rather than relaxing.
No Ice / Heat: Temperatures were around 38°C most of the week, and yet ice was somehow "unavailable" at the bars more often than not. In that kind of heat, warm drinks are a pretty basic failure.
Air Con: The dining and general lounge areas had no working air conditioning, so meals were eaten in sweltering heat, which didn't help with the already unappetizing fly situation.
Maintenance: The building itself needs attention — sliding doors that cannot lock, airconditioners that leak, fridges in rooms that were not working were part of our experience.
Bottom line: Djerba Aqua Resort has a good location and pool area, some friendly staff that tried their best but hygiene, service culture, and basic comfort (ice, air con) all fell short. Expecting to have to tip just to get normal service at an all-inclusive is not acceptable. Two stars — wouldn't return unless there were major changes.

Great hotel. Cannot praise the restaurant staff enough, they do a superb job. The food was 5 star. All staff very friendly and welcoming. Room was comfortable, apart from the hundreds of mosquitos that had taken residence in my bathroom... then proceeded to eat me alive!
My only gripes would be the lack of Internet access and tea making facilities in the room.
Short stroll to the beach, added bonus of baby camels...
Overall a very good hotel