DJI | Hasselblad Reviews 

6,052
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many highlight the straightforward and easy ordering process, often noting clear communication and helpful updates. Reviewers frequently mention fast, next-day delivery, appreciating the efficient tracking and prompt arrival of their items. However, some customers also noted issues with delivery services, experiencing delays, lost items, or problems with specific couriers. A few other people also felt that customer service was poor, mentioning instances of being blamed for company errors or receiving unhelpful responses.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and functionality of... See more

Delivery service

People report positive experiences with delivery service, with many praising the fast and next-day delivery... See more

Service

Customers had positive experiences with service, often describing it as great, first-class, and excellent,... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising their helpfulness, knowledge,... See more

Order

Users describe positive interactions with order, highlighting the straightforward and easy ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I h... See more

Rated 5 out of 5 stars

The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received... See more

Rated 5 out of 5 stars

I’ve placed 2 orders recently and both have arrived promptly the next day. I like that the delivery via DPD local uses a PIN system - you get a PIN number that you need to give the driver. This certai... See more

Rated 5 out of 5 stars

Its the simple things, easy to browse and understand the website, easy to place an order. Nice email updates along the way to provide details of delivery etc. After sales support is up there too, quic... See more



Company details

  1. #114 of 193 best companies in Electronics store
  2. #26 of 39 best companies in Camera shop
  3. #146 of 181 best companies in Hobby shop

Written by the company

Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.6

All reviews

(6,052)

2,202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff and they talked mt…

Very helpful staff and they talked mt though every thing very happy with my buy

29 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

John Morrison,

We're so happy to hear our team was helpful and explained everything thoroughly. We appreciate your kind words!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

DJI Hass FEEDBACK

Order process was straightforward and easy. Delivery was next day and all items arrived as expected. Have only used the products for 1-2 weeks, so no product feedback included.

1 July 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

R.R,

We are so glad to hear that your order process was straightforward and that your items arrived promptly! We appreciate you sharing your positive experience with us.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

EVERYTHING IS AS IT SHOULD BE

EVERYTHING IS AS IT SHOULD BE, A BIG PLUS. Fast shipping and well secured

1 July 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Michal,

We're so glad to hear that everything met your expectations and that you had a positive experience with our fast shipping and secure packaging!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Item arrived a bit late… after talking…

Item arrived a bit late… after talking with the courier they told me it was lost - I sent emails to you telling you all this (at their request) and less than an hour later got a text saying the package was out for delivery

Item is great

30 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Jeff,

We are truly sorry to hear about the delivery delay and the confusion with the courier. We appreciate you letting us know about this experience. We're so glad the item is great!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Fully recommend i got my purchase the…

Fully recommend i got my purchase the next day. And my purchase meets my requirements best quality overall.

19 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Vasile Bogdan Placinta-Caruntu ,

We're absolutely delighted to hear that your purchase arrived so quickly and that the quality exceeded your expectations! Thank you for your wonderful recommendation.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Fantastic little drone

Fantastic little drone follow me mode works brilliantly whilst cycling and running absolutely perfect for what I want it for

1 July 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Mark Rayner,

We're so happy to hear our drone is perfect for your cycling and running adventures! We appreciate your wonderful feedback.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, great service, customer service is very helpful

18 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

. Gareth,

We're so happy to hear you had such a positive experience with our service and found our customer service helpful. We truly appreciate your kind words and recommendation!

DJI | Hasselblad Customer Care Team

Rated 1 out of 5 stars

Had a nightmare trying to pay for my…

Had a nightmare trying to pay for my order as you wouldn’t accept a GMX email, but found that out after lots of attempts. I was supposed to have next day delivery, but I’m still waiting for my item, so it will be later for my holiday, which is why I purchased the items! I’ll used DJI store in the future.

30 June 2026
Rated 5 out of 5 stars

Great service and product at a really…

Great service and product at a really reasonable price. Great postage too.

30 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Mr John Manley,

We're so pleased to hear that you found our service and product to be of great value, and that our postage met your expectations. Thank you for your wonderful feedback!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Just what I needed at a good price

Just what I needed at a good price. Excellent communication and extremely quick delivery.
All in all a First Class Service.

30 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Stephen Towers,

We're delighted to hear that you found exactly what you needed at a great price! It's wonderful to know that our communication and quick delivery contributed to a first-class experience for you.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

DJI drone accessories

Delivered next day as promised

29 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

David Blackwell,

We're so happy to hear that your delivery arrived promptly as expected! We always strive for quick and efficient service.

DJI | Hasselblad Customer Care Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Website live chat seems like its unattended. Waited hours for no one.

Return policies in Europe seemed to be ignored by DJI with no right of withdraw, only 14 days to return if you're dissatisfied, the unit is faulty or you would like a refund.

Batteries included with products never last or provide the runtimes advertised. Trying to get anyone from DJI to get back to you is impossible, unless you've handed over excessive amounts of personal data, just to use the product after 4 times.

1 July 2026
Unprompted review
Rated 3 out of 5 stars

Avata 360 is great, N3 Goggles are poor

The DJI Avata 360 is a fantastic drone with an innovative 360 degree camera system, that makes for a fun flying experience and great photography. The N3 goggles however are blurry with no dioptic adjusters or way to adjust sitting position. This is reported by me and friends of mine

I spoke to DJI Hasselblad about this concern of mine who advised that yes there is no way to adjust at all, but that it should be fine so I should get an eye test as it is a sign of poor eye health that the goggles are blurry… so I paid for an eye test which showed I have great vision and no concerns for my eye health.

The N3 goggles should have a form of adjusting how they sit whilst worn or adjusting focus.

The goggles 3 do have dioptic adjusters so recommend getting those instead, however they are twice the price and do not come in a combo with the 360 currently.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Purchase

Excellent guys. Very professional and helpful. I will definitely visit again. Customer service at its excellence

28 June 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Joseph Agyeman,

We're so happy to hear that you had such a positive experience with us! We pride ourselves on professionalism and excellent customer service, and we truly appreciate your kind words. We look forward to your next visit!

DJI | Hasselblad Customer Care Team

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