My experience with EBOOKS has been very positive overall. The platform is easy to use, the selection of books is excellent, and it helped me find titles that match my interests in economics and public... See more
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The site is simple to use. Its so easy to locate a book or discover a new one. Delivery is instant after payment which is efficient , safe and straight forward. Your book is loaded to your ebook reade... See more
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After sales service is great. Friendly, proficient staff are terrific. The revised purchasing process is much better. We never buy from other sites...no need when the one that you're using is so g... See more
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I’ve had a very negative experience with obtaining digitized books on the google play platform. I had not come across ebooks.com so I checked into it before making a purchase. Alex at ebooks.com resea... See more
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Company details
About eBooks.com
Written by the company
Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
Contact info
27 Railway Road, 6008, Subiaco, Australia
- +611800431523
- corp@ebooks.com
- dl.ebooks.com
4.5
Excellent
359 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super support
The store has a cleverly built up support surface, easy to find solutions and advices when any problems occur with your purchase. The team reacts also in person very quick and friendly. AND the point is, that it works - you can read your book in a short time! :)
25 September 2025
Unprompted review
Reply from eBooks.com
Hello Szilvia,
Thank you so much for your kind, thoughtful review. I have passed it on to our support team who will be delighted by your sentiments.
Best wishes,
Anna
www.ebooks.com
I like supporting a company that sells…
I like supporting a company that sells epubs and doesn't make you stick to their epub reader. I will continue to support eBooks over their competitors.
10 September 2025
Unprompted review
Reply from eBooks.com
Hi Brian,
Thank you very much for your support. We continue to encourage publishers to supply their titles without DRM - to the benefit of everyone!
Best wishes,
Anna
www.ebooks.com
Fixing a problem
Choosing, buying, downloading we're all straightforward, thank you.
Nowhere else to write this so it's coming here: before buying new books I had a real struggle to solve the problem with the app suddenly saying my three existing books all had missing pages. Not being very tech-savvy it took me over an hour to find the relevant help topic. The instructions for fixing the problem were very clear and worked so thanks for that. But navigating your site to find the necessary info was complicated and frustrating.
2 September 2025
Unprompted review
Reply from eBooks.com
Hello Catherine,
Thank you very much for your thoughtful review, and I'm sorry you had this trouble.
I'm glad it worked out. But if you have any more issues, please feel free to ping our help desk, which is manned by real people. They'll sort it for you pronto: support@ebooks.com.
Best wishes,
James
www.ebooks.com
A frustrating experience overall!
You can only read your book on the awful and unefficient ebook reader you 've been forced to use.You can't use other readers and you cannot have an epub file as promised so you may read it on an older Kindle for example.
I don't want to support Amazon anymore! Please make it a bit easier!
A frustrating experience overall!
2 September 2025
Unprompted review
Reply from eBooks.com
Hello Kostas,
I'm sorry you had a disappointing experience with eBooks.com.
Most of our publishers do not allow us to distribute their ebooks without encryption (DRM"); we're obliged to comply with their instructions.
There's a link at the top of our website that says "DRM Free". This will display a range of books from enlightened publishers who do indeed provide un-encrypted EPUBs (which will work on your old Kindle) if you'd like to try that.
In any event, shall we process a full refund of this purchase? That would be no trouble. Just contact our help desk and they'll get that done pronto for you: support@ebooks.com.
(At the risk of seeming pushy, we'll be releasing a new suite of ebook reader apps at the end of the year which will be a whole lot better than the one you used today.)
Best of luck in your laudable no-Amazon quest!
Best wishes,
James
www.ebooks.com
Great site, great service.
It's nice to have an ebooks source that doesn't tie you down to one ecosystem.
I've bought several books from then, and only had one minor issue which wasn't their fault. They went above and beyond to fix this issue.
I am thrilled to do business with them.
27 August 2025
Unprompted review
Reply from eBooks.com
Jay,
Thank you so much for the 5-star review. Above and beyond is the plan!
Happy reading,
Anna
www.ebooks.com
Positive
Prompt, personable, professional staff. Appreciate their efforts and support. Even though my issue was not resolved, they truly made the effort to troubleshoot and problem solve.
A special shout out to Victoria. She rocks 🎶📚
16 August 2025
Unprompted review
Reply from eBooks.com
Wow, thank you so much for this 5-star review. I will pass your compliments on to the support team!
Best wishes,
Anna
www.ebooks.com
Worth it!
Great selection to choose from. Gripping thrillers at a good price. Had to turn off my VPN to download but it’s thumbs up so far.
18 August 2025
Unprompted review
Reply from eBooks.com
Hi Caroline,
Thank you so much for your 4 stars!
It should be OK to use your VPN - maybe just a transient blip? In any event, do let us know if you have any further issues.
Best wishes,
James
www.ebooks.com
Smooth process and successful
was able to download the book as epub and works great on my pocketbook
15 August 2025
Unprompted review
Reply from eBooks.com
Oh Elia, thank you so much for your 5-star review!
Best wishes,
Anna
www.ebooks.com
Good filter options
I love it that you can filter for DRM free books. I can´t be bothered to install anything from Adobe.
13 August 2025
Unprompted review
Reply from eBooks.com
Thank you very much for your kind review, Bernd.
Best wishes,
James
www.ebooks.com
It was fine.
Wasn’t great, it was just fine. Was a very simple process. Hard to imagine it every being considered great.
29 July 2025
Unprompted review
Reply from eBooks.com
Hello Tom, and thank you for your review. I'm sorry if we disappointed you. Please contact our help desk at support@ebooks.com and they will be glad to process full refund for you.
Best wishes,
James
www.ebooks.com
Easy and quick!
28 July 2025
Unprompted review
Reply from eBooks.com
Hello Melissa,
Thank you so much for the 5-stars. I'm very glad everything went well for you!
Best wishes,
James
www.ebooks.com
Very good experience with a lot of…
Very good experience with a lot of choice for reading.
13 July 2025
Unprompted review
Reply from eBooks.com
Hello Alexis,
I'm so glad you had a good experience with eBooks.com - and thank you for the 5 stars!
Happy reading,
James
www.ebooks.com
Reply from eBooks.com
Hello Lyn,
Thank you so much for giving eBooks.com a 5-STAR review. We're very grateful.
Best wishes,
James
www.ebooks.com
Fast checkout
Fast checkout, no problems, good prices, nice instructions
11 July 2025
Unprompted review
Reply from eBooks.com
Hello Ilinca,
Thank you so much for your 5-star review! We'll keep on trying!
Best wishes,
James
www.ebooks.com
The interface and overall user…
The interface and overall user experience are very frustrating. After purchasing, the e-book requires an external app to run, and transferring it between devices is unnecessarily complicated. It’s difficult to keep all books in one place, as each title often needs a specific program just to access and read it. This makes managing my library across devices inconvenient and inefficient.
5 July 2025
Unprompted review
Reply from eBooks.com
Hello Peter,
Thank you for taking the trouble to submit this review. I'm very sorry you had such a disappointing experience.
Please contact our help desk and they will be glad to process a full refund.
Best wishes,
Anna
www.ebooks.com
Reply from eBooks.com
Thanks so much for your 5-star review Oleg.
Happy reading!
Anna
www.ebooks.com
Excellent selection and good prices
Excellent selection and good prices. Easy to find the book I wanted, easy to pay. I really really like that I am not giving my money to ama$on any longer. Thanks for being independent.
2 July 2025
Unprompted review
Reply from eBooks.com
Hi Sally,
Thank you so much for this very kind review. It made our day!
Best wishes,
Anna
www.ebooks.com
"We're not ama$on!"
Reply from eBooks.com
Hi Philip,
Thank you very much for giving us top marks!
Best wishes,
Janes
www.ebooks.com
They have taken £29.90 out my bank…
They have taken £29.90 out my bank account for something I didn’t purchase. I’ve tried phoning them & you have to leave a message with you email address but know one to speak to which makes me think bad as well. My transaction is still currently pending but once it goes through I’ll be reporting it as fraud. This is an absolute joking taking people’s valuable money when there struggling to get by.
12 June 2025
Unprompted review
Reply from eBooks.com
Hello Shaun,
Negative reviews like this are damaging to innocent businesses.
You are complaining about some other company entirely. eBooks.com is not a scam. It is a highly regarded company with millions of loyal customers, trusted by thousands of publishers.
1. There is no-one on our system named Shaun Kemp.
2. We never, ever bill someone's credit card without explicit permission.
Whether or not the transaction is still pending, you must call your card issuer (usually your bank) now and tell them what's happened. The phone number should be on the back of your card. They will reverse the charge for you.
I understand you're angry but, in future, before leaving a damning review of some random, innocent company you picked off the internet, please do your homework. At least actually read the whole name of the merchant on your card statement.
The fact that some scammer has a business name containing the word "ebook" does not mean that they are eBooks.com. There are thousands of businesses out there with the word "ebook" in their names.
Unless the merchant name on your statement is exactly - and only - EBOOKS.COM, you've got the wrong company.
I would be grateful if you would delete or edit this review to reflect the fact that you have targeted entirely the wrong business.
Anna
www.ebooks.com
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