DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished. start to fini... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... See more
Company replied
My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... See more
Company replied
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... See more
Company replied
Company details
- #27 of 35 best companies in Vehicle repair shop
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, United Kingdom
- 03453030431
4.6
Excellent
487 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for a minor repair to my car following theft damage
Still waiting for a minor repair to my vehicle , needs a new clip on the battery after disconnect during attempted theft. They would have got 4 Stars from me if this had been done. Only a minor inconvenience but enough to make my experience far from perfect.
10 July 2025
Reply from DLG Auto Services - Birmingham
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Great service
Friendly efficient staff booking car in, collection ,speed of turn around (2 days) and valeted on return
10 July 2025
Great communication throughout the…
Great communication throughout the repair process, keeping me informed of timescale for completion.
The quality of repairs was excellent.
10 July 2025
Minor insurance repair
The car was taken in for a minor repair and was returned with runs in the paintwork. It was returned to be rectified and what I was told was a 20/30 minute job has taken from Friday until the following Thursday(5days). This was also after several phone calls to chase it up. I would just like to add that all staff I spoke to were courteous and efficient
10 July 2025
Reply from DLG Auto Services - Birmingham
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Quality
DLG took control and returned my car faultless, paintwork better than original ! Brilliant service !
10 July 2025
Excellent service and very good with…
Excellent service and very good with communication skills.
10 July 2025
Fantastic service
Fantastic service , kept us informed of exactly what was happening and very prompt in delivering the car back.Both the men I came into contact were professional and helpful I highly recommend.
9 July 2025
Unprompted review
Bodywork is acceptable
The repair on the bodywork has been good however they missed the petol leak and fobbed me of with the excuse it's just a fuel filter that need replacing as a serviceable item. Now my car constantly reeks and leeks of petrol since the accident
10 June 2025
Reply from DLG Auto Services - Birmingham
Sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please get in touch with us directly
Job well done
All round good service the whole team very professional and unusual these days Very friendly
10 June 2025
Didn't like the replacement car.
Didn't like the replacement car.
Liked the excellent service.
10 June 2025
Reply from DLG Auto Services - Birmingham
Hello, thank you for leaving your review. Whilst we are glad to have gotten the customer service side spot on, we are sorry to hear that you was disappointed with the replacement car. I have passed your feedback onto the site.
Being kept up to date with the repair…
Being kept up to date with the repair work, very helpful on the phone, quality of the work carried out was very good, and the car was cleaned inside and out when I picked it up.
10 June 2025
very quick and courteous service
very quick and courteous service, great interaction with the delivery / collection agent
3 June 2025
Excellent service
Excellent service . Always contacted on everything from pick up too drop off.
27 May 2025
Great service!
Really pleased with the repairs carried out to my vehicle. Looks like new again!
Very quick turnaround and a brilliant overall experience.
Thank you
31 May 2025
Unprompted review
Great service overall from DLG Auto…
Great service overall from DLG Auto Services!
Swift service, great communication, great workmanship and friendly delivery drivers. Would definitely recommend
27 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.