DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished. start to fini... See more
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I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... See more
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My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... See more
Company replied
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... See more
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Company details
- #27 of 35 best companies in Vehicle repair shop
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, United Kingdom
- 03453030431
4.6
Excellent
487 reviews
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Surprisingly good duration of repair
I had a non-fault accident on the 21st of May, received a courtesy car for a week, had a booking for the car to be collected by DLG on the 29th of May and the car was returned back to me in pristine condition on the 31st of May. You really can’t tell that my car has been hit at all.
I am very pleased with the work being done (including the transport of vehicle) within 48 hours. What a job. If I could give more than 5 stars, I would. Thanks DLG!
29 May 2024
Unprompted review
Very fast & reliable
29 May 2024
Extremely helpful and super quick…
Extremely helpful and super quick service repairs were completed in 24 hrs collected car and dropped back off highly recommended
29 May 2024
My Repair
Overall a great service
With good communication.
Car came back spotless clean a all repair work carried out.
8 May 2024
DLG were brilliant!
DLG were brilliant! Friendly, helpful and efficient booking in, the car was picked up and delivered back to me as planned and the work is perfect!
21 May 2024
The very polite and professional way…
The very polite and professional way everyone I spoke to conducted themselves.
The short time taken and quality of the repairs.
21 May 2024
DLG 100% Recommend
DLG collected my car for repair after hit and run accident. They are very professional and reliable … repaired my car quickly 100% satisfied with their service. Big thank you too all staff involved ☺️
16 May 2024
Unprompted review
The whole experience faultless.
21 May 2024
The whole experience
The whole experience; manager was great from' the off.
Receptionists were helpful.
The guy's that collected and returned my car were professional and pleasant.
The repair itself was 100%, and the turnaround of the job was excellent, I was truly surprised!
Would recommend you to anyone requiring damage repair. 👍🏽
21 May 2024
The repair was done in a reasonable…
The repair was done in a reasonable time frame. I was kept informed at all stages. Great work and friendly staff.
10 May 2024
Unprompted review
I had great service when they said my…
I had great service when they said my car would be delivered it was and also collected on the date arranged and the staff where my nice and helpful over the phone including the guys that delivered and collected car.
8 May 2024
Excellent service
The friendly and helpful staff and the excellent all.round Customer Service
30 April 2024
May use AI-assist with repliesRead more
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Car went in and came out worse shocking…
Car went in and came out worse shocking service an absolute joke. Avoid
30 April 2024
Reply from DLG Auto Services - Birmingham
We understand your frustration and disappointment with the service you received. We take customer feedback very seriously and are committed to improving our services. We will thoroughly investigate the matter and take appropriate measures to ensure such issues do not occur in the future. Thank you for bringing this to our attention.
Excellent service
Excellent service, regular updates and repair was completed to a high standard.
23 April 2024
Stress Buster
The car was collected from home at a convenient time to me, we were given a quick report on the damage and it was returned perfectly repaired in short order.
16 April 2024
Very efficient.
23 April 2024
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