A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I absolutely loved my necklace! I purchased three- one for myself and one for each of my daughters. It's beautiful and meaningful too. Great quality and customer service. Arrived quickly and beaut... See more
Company replied
I have bought three bracelets for my bridesmaids from D Louise and I’m absolutely over the moon with them. The packaging is stunning and the boxes they come in is so luxury! My girls will be very... See more
Company replied
Great customer service, so much better to deal with a human rather than a chatbot. Both customer agents were helpful and patient (especially good as I'm definitely not very tech minded and messed u... See more
Company replied
4.8
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Gold textured band ring
I bought the gold textured ring and absolutely love it, so stylish I never take it off ! I would highly recommend buying any of D.louse jewellery you will not be disappointed
6 April 2026
Unprompted review
Reply from D.LOUISE
Hey Lorna, it makes our day to hear how much you love the design of your gorgeous Textured Band Ring. Thank you for your review x
Customer Service
Amazing Customer Service from The D Louise team have not had a service like this for a long time.
2 May 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a wonderful compliment, it truly means a great deal to us! Delivering exceptional customer service is something the whole D.Louise team is incredibly passionate about, so knowing we've made a lasting impression is really special. We look forward to seeing you again soon!
100% Service
As always, D.Louise and their exceptional Customer Service team (Jobie, specifically) resolved my issue quickly and thoroughly. This company backs their product 100% and they keep their word with their Guarantee Policies. I love all of my D.Louise jewelry and I will continue to be a customer of theirs forever!
30 April 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for this wonderful review! We'll be sure to pass your kind words on. Standing behind our products and honouring our guarantees is something we take great pride in, so it's fantastic to hear that comes through. Your loyalty means the world to us and we look forward to serving you for many years to come!
What fantastic customer service…
What fantastic customer service department . We had an issue which was rectified immediately no questions asked ( rare) .
Not forgetting their fabulous designs and quality. Much appreciated
29 April 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words! Making things right for our customers quickly and without hesitation is something we're deeply committed to, so it's wonderful to hear that resonated with you. We're also delighted you love our designs and quality as we put so much care into every piece. We look forward to welcoming you back!
Doesn't stand the test of time.
The jewellery doesn't stand the test of time. Fine for short term wear. I have bought £250+ possibly £300 worth of jewellery over multiple purchases. Out of 6 pieces only 2 are still wearable due to gold colour wearing off, breaking and jewels falling out. I do not have a manual job, go on holiday once or twice a year and I am not an athlete (to give you an idea of the wear and tear the items receive.)
While I like the items, the ethos and the marketing, be prepared for items to last maybe a year to 18 months.
30 April 2026
Unprompted review
Reply from D.LOUISE
Hey Rachel, thank you for your feedback. I'm so sorry to hear that you've experienced an issue with your jewellery, and I completely understand how disappointing this is. Please pop a message to info@dlouise.co.uk, and our customer service team will take a look into that for you. We look forward to hearing from you soon.
Customer Service is fantastic and quick
30 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for the lovely feedback! Being quick and helpful for our customers is always our top priority, so it's brilliant to hear we delivered. We look forward to welcoming you back!
Great customer service and communication, happy with the final outcome.
My first order didn’t arrive due to customs issues, which was frustrating. However, the shop responded quickly and proactively sent a replacement, which arrived without any problems.
17 April 2026
Unprompted review
Reply from D.LOUISE
Hey Ventanilla, we're sorry to hear of the issue that you experienced with your package in customs, but we're so glad that our customer service team were able to resolve that for you. We hope you love your order, and thank you for your feedback x
I had a problem with a ring
I had a problem with a ring, and they replaced if for me immediately, which was wonderful! Lovely waterproof jewellery and lovely service too.
29 April 2026
Unprompted review
Reply from D.LOUISE
Hey Jane, thank you for your review. We're sorry to hear of the issue you've experienced with your ring, but it's amazing to hear that the team were able to replace that for you. We're so glad that you're pleased with the service you've received x
Super disappointed as this was a very special gift, something I'd hoped she could wear for many years to come as a reminder of her wedding day.
Bought my sister a tennis bracelet as a wedding present to wear on the big day.
Unfortunately one of the claws came loose and a stone has fallen out but because it was purchased at a sample sale, it comes with no guarantee and they've offered no resolution.
Super disappointed as this was a very special gift, something I'd hoped she could wear for many years to come as a reminder of her wedding day.
I can see that others have left reviews to the same effect, regarding the stones in the tennis bracelet so it seems this is a common and known fault - it's a huge shame that because it was purchased at a slightly discounted price, that's not recognised.
I've always recommended D Louise for their longevity but this has definitely put me off.
29 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for your review. We're truly sorry to hear of the issue you've experienced with your purchase from our Sample Sale, and we completely understand how disappointing this is. We do state on our website that items purchased at sample sales don't hold the same warranty as the pieces available on our website, as they are heavily discounted and are exclusive pieces. We do try to make this as clear as possible, however I will be sure to pass your feedback onto the team.
Excellent customer service
Excellent customer service. My bracelet had broken accidentally, and I was gutted because it’s gorgeous, but they are sending me a brand new one free of charge. The team is so helpful and very responsive. I will definitely be shopping here again.
28 April 2026
Unprompted review
Reply from D.LOUISE
Oh, we completely understand how gutted you must have felt! We're so happy we could get a brand new one on its way to you. That's always what we want for our customers. Thank you so much for your kind words and we cannot wait for you to be reunited with your bracelet! See you again soon!
Amazing customer experience
Amazing customer experience, I had an issue with my bracelet and Jecyl immediately solved my issue, and sent me a new one - no questions asked - they keep the product warranty promise.
28 April 2026
Unprompted review
Reply from D.LOUISE
Hey Seda, we're pleased to hear that Jecyl was able to assist you with your query and arrange for a replacement to be sent out for you. She will be thrilled to hear that you're happy with the service you've received, and thank you for your feedback x
Beautiful jewelry and great service!
Beautiful jewellery and great service!
28 April 2026
Unprompted review
Reply from D.LOUISE
Thank you for your 5* review! We're so glad to hear that you've had such a positive shopping experience, and we hope to welcome you back again soon x
Although I was disappointed that item I…
Although I was disappointed that item I purchased broke after only 2 wears the customer service team was great. Very easy to contact via WhatsApp, quick to respond and the made it right by immediately shipping me a replacement.
27 April 2026
Unprompted review
Reply from D.LOUISE
Hey Sarah, we're sorry to hear that you experienced an issue with your jewellery, but we're so glad that our customer service team were able to help. I'll be sure to pass your kind words onto the team x
Amazing customer service
Very fast and understanding customer service and great jewelry - I've been wearing a necklace for months without taking it off and it doesn't show signs of wearing!
27 April 2026
Unprompted review
Reply from D.LOUISE
It's amazing to hear that you're pleased with the customer service you've received, and that you're enjoying wearing your D.LOUISE jewellery. Thank you for taking the time to leave a review x
Very lovely jewellery
Ordered and received the next day. Very good quality jewellery and packaging was really lovely. Would definitely recommend and order from them again.
28 April 2026
Unprompted review
Reply from D.LOUISE
We're thrilled to hear that your order arrived with you quickly, Kezzie. It makes our day to hear that you're pleased with the quality of your jewellery, and we hope to welcome you back again soon x
My bracelet broke
My bracelet broke, I reached out to D Louise and they sent me a replacement right away. Very pleased with the service.
27 April 2026
Unprompted review
Reply from D.LOUISE
Hey Henrietta, we're so sorry to hear that you experienced an issue with your jewellery, but it's great to hear that our customer service team were able to get that all sorted for you. Thank you for your feedback x
Amazing customer service provided
Amazing customer service provided. Cannot recommend enough. Jewellers are beautiful and still look amazing after one year of wearing them 24/7.
Thank you for your service.
27 April 2026
Unprompted review
Reply from D.LOUISE
Hey Elena, thank you for your kind words. We're so glad to hear that you're pleased with the customer service you've received, and that you're enjoying wearing your jewellery! x
10/10 company
Customer service is amazingly helpful and so efficient. 10/10 every time and the pieces are truly stunning.
27 April 2026
Unprompted review
Reply from D.LOUISE
What a wonderful review! We're thrilled to hear you've had such a consistently brilliant experience with us, and that you're loving the jewellery too. Comments like yours truly make it all worthwhile. We look forward to welcoming you back again soon!
Fabulous jewellery,fabulous service!
The jewellery range is fabulous, looks good and from placing my order to delivering my items only took a few days.
When there was a problem with one piece, it was resolved within 24 hours and the customer service team couldn't have been more helpful!!
26 April 2026
Unprompted review
Reply from D.LOUISE
Hey Joanne, thank you for your review. It's great to hear that our team were able to assist you with your query, and that you're pleased with the customer service you've received. Thank you for your kind words, and we hope to see you again soon x
DO NOT BUY!!!!
DO NOT BUY!!!!
I’ve had three tennis bracelets (one purchase and two replacements) from D Louise, each one has broken in the same way - the claws around the stones break off and the stones fall out.
As a result, I do not want another replacement as the manufacturing processes are clearly inadequate and a replacement will inevitably break in a couple of months. D Louise won’t give me a refund though, they only offer a voucher - a voucher that I’ll never use as their products are rubbish!
26 April 2026
Unprompted review
Reply from D.LOUISE
Hi Donna, thank you for your feedback. We're truly sorry to hear of the issue you've experienced with your jewellery, and we understand how disappointing this is. I can see that our customer service team offered to refund your payment for your replacement (that was paid with store credit and funds) however you declined this offer. Our team are currently looking into this for you and will be in touch shortly to resolve this with you. Thank you again for your review.
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