D.LOUISE Reviews 3,508

There was a little problem with a necklace but I contacted D Louise rather than trying to sort it myself and their customer service was utterly brilliant. Sent a new replacement out that day. I contacted them on a Sunday too and didn’t expect a reply until Monday!!
Very happy customer!! Amazing jewellery! Thank you so much.

Amazing service can’t fault them problem sorted straight away ,great customer service

Fast delivery, gorgeous packaging boxes and storage pouches.
Had a slight issue with one of my items - no problem - Used WhatsApp and was responded to within minutes with a resolution. Fantastic customer service!
Very impressed! Would definitely recommend.

Anyone else wears their bracelet everyday and has tarnished in a year ?
Bought it in 2024 - I take it off once in a while - but mostly keep it on and the colour seems to have faded.

I have ordered many pieces from D Louise and love them all. I had an issue with a couple of bracelets and upon contacting customer service was able to get a response right away. And then a resolution very quickly. They are helpful and stand behind their products 100%, exactly as they promise. I’m extremely pleased with this company and highly recommend!

The jewellery is beautiful and the customer service team were easily accessible and super helpful.
Best service I have had from a company in a long time. They resolved my issue promptly and professionally. I would certainly buy again.
Thankyou.

I found this company after spending ages researching good quality gold plated jewellery.
I love the story behind the brand, the prices are excellent, the choice is extensive and the gold colour is perfect.
The packaging is very luxurious and the order was delivered quicker than anticipated.
Their customer service is excellent, they are very responsive, I had a small issue over postage costs but this was rectified immediately.
I will definitely be a returning customer, thank you 😊

I have just placed an order and the service I received was absolutely fantastic. I am looking forward to placing more orders in the future. HIghly recommended.

I was blown away by the communication. Jecyl was friendly, interested in resolving my issue, polite, and provided an easy and clear resolution. My order was delivered next day which I was not expecting and the quality of the items in my order is superb. As is the top quality packaging. Will definitely keep D.Louise on my list of ‘go to’ companies when looking for gifts. Such a pleasure these days to deal with a company with such excellent customer service and quality products. Thank you

Amazing experience! Very friendly customer service. I had an issue and they sorted it in a few hours!!!amazing customer service!!!

The customer service I have just received from D.louise has blown me away. They responded straight away even at a weekend and have sorted my problem out instantly. Thank you for restoring my faith in small businesses who I have found don’t care once they have your money. NOT D.LOUISE. Thank you again! I will definitely buy from you again!

My mum ordered me a bracelet from D. Louise which unfortunately broke on the clasp. I messaged their WhatsApp customer service and received a response in under 10 minutes, explaining they were happy to send a replacement out to me promptly.
I haven’t experienced such amazing customer service in a long time. Thank you so much D. Louise!

I returned a tennis bracelet from D Louise and I received a replacement bracelet within 4days no quibbles Customer service was quick efficient and so friendly I was frankly amazed and much appreciated their helpful attitude I received my replacement in 4days Brilliant!

Always with DLouise my experience is second to none. The products, the delivery, the customer service. I keep coming back because I love the company story but I also met Olivia and she and her team deserve all our loyalty and support. Today I had an issue with a discount coupon and using the WhatsApp service it was sorted really fast.

High quality jewellery. Excellent customer service staff who deal with any issues promptly. Quick to post out .

Ordered an item which had a little fault - when I reached out to the customer service team they responded quickly and will send a replacement. Great service, lovely products!

Quick and easy interaction with customer service to resolve a damaged item issue.

Replacement item sent when one snapped. Very grateful.

Really fast delivery, excellent customer services via what’s app, thanks Ashleigh!

I honestly could not be happier with my experience with D. Louise.
After noticing some tarnishing on my bracelet, I reached out to their customer service team with photos of the item along with my order confirmation and screenshots. I wasn’t sure what to expect, but I was completely blown away by how amazing the response was.
Within just an hour, I received a reply from Glory, who was absolutely wonderful. She was so kind, understanding, and genuinely helpful. The entire process felt effortless — there were no difficulties, no stress, and no uncomfortable back-and-forth. True to their policy, she arranged a replacement immediately, no questions asked.
It’s rare to come across a brand that stands so confidently behind their products and treats customers with such care and respect. The replacement process was incredibly smooth, and I felt truly valued as a customer.
This experience made me love the brand even more. Not only do I adore my bracelet, but knowing that D. Louise is a women-owned brand makes supporting them feel even more special. I absolutely love supporting businesses that uplift and empower women.
Such an amazing company and experience — I’m genuinely one very happy customer.Thank you!