DMB Car Seats Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, providing detailed advice and making the process of choosing car seats easy and reassuring. Many people highlight the outstanding service, noting quick responses, efficient appointments, and proactive support in resolving issues. Reviewers are very satisfied with the products, emphasizing the safety, comfort, and suitability of the car seats for their children. The personalized approach, including fitting advice and aftercare support, ensures children are safely and correctly positioned as they grow.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as fantastic, brilliant, and... See more

Product

Users describe positive interactions with product, expressing happiness with high-back booster seats and the... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and knowledge... See more

Response time

Customers had positive experiences with response times, consistently noting quick and helpful interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are more than happy with the lovely high back booster seat for our son. We had our very tall son’s axkid mini kid 4 installed by DMB car seats. I knew i’d definitely be purchasing our high back boo... See more

Company replied

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. #5 of 94 best companies in Baby shop

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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5.0

All reviews

(254)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Great friendly communication, fast response and prompt delivery. Very efficient and reasonably priced. Have not installed car seat yet but appears to be good quality. Overall excellent service. Thank you!

8 April 2025
DMB Car Seats logo

Reply from DMB Car Seats

Thank you Holly for the lovely review.
Deborah

Rated 5 out of 5 stars

I was very excited to collect my…

I was very excited to collect my Nachfolger travel seat and Deborah did an amazing job teaching us how to set it up in the car! Feel holiday ready now thank you!

30 March 2025
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Reply from DMB Car Seats

Thanks so much Emma. The Nachfolger is an awesome seat and I hope you have lots of great adventures with it.
Deborah

Rated 5 out of 5 stars

First Class Experience

Deborah is extremely knowledgeable, she provided really good advice during the selection process for our three and a half year old grandson's new car seat. We were also able to do some trial fitting during the selection process which was very helpful. A week later the seat was available and we were able to pick an appointment at our convenience to have the seat fitted expertly at DMB's premises.
All in all an excellent experience, I would highly recommend DMB Car Seats.

12 March 2025
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Reply from DMB Car Seats

Thank you so much Ian for your review. Always a pleasure helping your lovely family. Deborah

Rated 5 out of 5 stars

Great advice before purchase and really…

Great advice before purchase and really helpful YouTube videos. Quick delivery and able to accommodate a specific delivery day too.
Would recommend!

9 March 2025
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Reply from DMB Car Seats

Thank you Dan. Glad you're happy with your purchase.Deborah

Rated 5 out of 5 stars

5* as always

5* as always, 2nd seat we have gotten from DMB and would highly recommend. Very knowledgeable.

13 February 2025
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Reply from DMB Car Seats

Thanks Kayleigh for your lovely review. Deborah

Rated 5 out of 5 stars

Returning customer once again - amazing customer service

This is the third seat that I've bought from DMB. We have one in each of our cars for my daughter, but this time we needed one for my parents car! Once again Deborah provided top notch knowledge about which seat would suit my daughter for my Mum's car. She processed quick delivery as we realised my daughter was over the weight limit for the current one! Deborah even helped us with a few installation checks over messenger while she was away on a wee family break trying to get peace. She always goes above and beyond and she is only a message away should we need further support with fit checks etc. I honestly cannot recommend Deborah enough that's why we continue to give her business that high level of customer service doesn't stop after you buy a seat. We plan to get a 4th seat soon from DMB this time it's for our son when he outgrows his infant carrier. DMB is trustworthy, friendly and very approachable if you need continued support or advice after purchase. Thank you again Mrs... Very happy customers once again! ⭐ ⭐ ⭐ ⭐ ⭐

30 January 2025
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Reply from DMB Car Seats

Thank so much Adele for your lovely review. Always a pleasure helping you choose your seats. Deborah

Rated 5 out of 5 stars

Safety first always

Debbie was fab with sizing up our bubba for a car seat, takes safety extremely serious and was very informative in regards to what we wanted / needed.

4 February 2025
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Reply from DMB Car Seats

Thank you Elle. So happy you are pleased with your seat.

Rated 5 out of 5 stars

Amazing service

Amazing service, thank you so much! Car seat arrived very quickly and the communication and help with fit and installation is always amazing from Deborah. Always recommend her to friends!
Thank you

3 February 2025
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Reply from DMB Car Seats

Thanks so much Amy for your lovely review.

Rated 5 out of 5 stars

Outstanding service

Fantastic service from dmb car seats. I ordered online and received my car seat super fast. Communication was great from dmb, due to dmb not being in my area. I was sent mini videos of how to install carseat. Unfortunately there was a fault with my carseat but dmb went out of there way to assist me.

I would absolutely recommend this service and I look forward to using dmb in the future when we need a new carseat.

10/10 😊

2 February 2025
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Reply from DMB Car Seats

Thanks so much Rebecca. Glad we got you all sorted.

Rated 5 out of 5 stars

Quick and helpful

I received very helpful advice on which car seat to buy and a quick service too. I am really please with my purchase.

24 January 2025
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Reply from DMB Car Seats

Thanks so much Rebecca,

Rated 5 out of 5 stars

Life counts

Slow start, youtube assist videos, then it all clicked. This is a heavy seat. Is that important, yes, life counts.

22 January 2025
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Reply from DMB Car Seats

Thanks Donnie

Rated 5 out of 5 stars

5 stars!

Can't recommend Deborah more - she was fantastic in helping us pick the most suitable car seat for our needs. My daughter is much more comfortable and has even made car journeys much more relaxing, thank you so much!

14 January 2025
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Reply from DMB Car Seats

Thanks Yasmin, So glad you are happy with your purchase. Deborah

Rated 5 out of 5 stars

Amazing knowledge

Amazing knowledge, patient and kind.
Brilliant service

14 January 2025
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Reply from DMB Car Seats

Thank you so much Laura for your lovely review.

Rated 5 out of 5 stars

Great products and excellent service

Not only did they have in stock exactly what I wanted, the communication and personal support I received was brilliant. I had a lot of questions (as you do about car seats and safety) and I received helpful, timely answers to all of them. I will absolutely be recommending to everyone.

15 January 2025
Unprompted review
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Reply from DMB Car Seats

Thanks so much Rachel. So glad you are happy with your purchases.

Rated 5 out of 5 stars

First rate service

Deborah was excellent. She's so knowledgeable and helpful. We were struggling to find seats which were compatible with our van. Deborah came to our house and let us try a few seats in our van. We love the car seat she recommended (Axkid minikid 4). She also came back out to our house and installed the seat for us which really filled us with confidence that the seat is safely installed. Would definitely recommend her and wouldn't hesitate to use her services again.

26 December 2024
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Reply from DMB Car Seats

Thanks so much Laura for your review. Glad you guys are happy with your new seat. Deborah

Rated 5 out of 5 stars

Fantastic service

Deborah was super helpful in finding me a seat for my daughter, we needed to upgrade from her infant carrier. I had lots of questions which she was always happy to answer and gave me some great recommendations.
Delivery was super quick too, really happy and recommend DMB car seats!
Thank you

24 November 2024
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Reply from DMB Car Seats

Thanks so much Katie for the lovely review. Deborah

Rated 5 out of 5 stars

A fantastic local business

A fantastic local business, you can’t beat this kind of personal one to one service! From our first enquiry right through to after delivery/fitting support Deborah was ever so helpful giving excellent advice on factors to consider when buying and then small tweaks to our install to make sure we had the best possible fit for our little girl. We are delighted and would certainly use DMB again in future and highly recommend to others.

10 November 2024
DMB Car Seats logo

Reply from DMB Car Seats

Thank you so much Fiona. Glad you were able to feel confident with your purchase and enjoy your new car seat.
Deborah

Rated 5 out of 5 stars

Great service.

Great service as always. Very knowledgable and happy to help with any questions.

18 November 2024
DMB Car Seats logo

Reply from DMB Car Seats

Thanks Cathy for the lovely review. Deborah

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