I was not happy with Dobell no exchange policy as it cost me an Additional $100+ tariff charge to get a different size pant for a 3 piece suit. The initial tariff was $314.00 so this is ridiculous! P... See more
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Review summary
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Reviews shaping this summary
Pretty convoluted process to get the items from overseas. And the information needed for customs and release of the items for delivery is sketchy at best and probably not worth the risk in the future.... See more
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The algorithm that they use to size you was surprisingly accurate. The material was of decent quality. The only downside was the tariffs, and I understood that they had no control over that. I would o... See more
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I wear suits for a living. These suits were excellent and the quality was very good despite the low price tag. I will definitely be shopping again and some of the other attorneys have inquired where I... See more
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Company details
Written by the company
At Dobell, we believe every man deserves to look sharp with affordable men's formalwear. Since 2003, we've committed to providing high-quality suits and stylish menswear that's both accessible and budget-friendly. Whether you need a tuxedo for a wedding, black-tie event attire, or want to enhance your everyday men's fashion, we've got you covered. Our extensive collection features classic tuxedos and tailored suits, plus a wide range of men's fashion accessories like waistcoats, bow ties, and dress shoes. We prioritize inclusive sizing and deliver exceptional value for men's clothing. Enjoy fast, reliable delivery and support from our dedicated customer service team, making your shopping experience straightforward. Our customers consistently praise our quality products and prompt service. Dobell is more than a menswear brand; we're your partner in achieving your best look for any occasion, offering top-tier men's suits online and formal wear for men.
Contact info
2900 NW 112th Ave Unit 1- B3, FL 33172, Doral, United States
- info@dobell.com
- dobell.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sent the product back
I sent the product back. I received my refund. The shirt was sold to me for 79 dollars, and I was told there may be a tariff to pay. I paid the tariff (78.10 dollars). I am assuming this portion will not be refunded.
5 September 2025
Reply from Dobell
Good morning Carlos,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can see we have refunded your return back to the original payment method back on the 19th September when the goods hit our warehouse in US.
If still not received please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I had to ask for a refund due to a time…
I had to ask for a refund due to a time issue. These guys worked out my refund quickly and efficiently.
13 September 2025
Reply from Dobell
Good morning Scott,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Exceptional Personal Service
Unbelievable service. Because of a shipping issue with the carrier, they found what I needed in another inventory location and delivered it to my hotel the NEXT DAY as I had left my house for a wedding. They had already helped me with an UK delivery purchased from the US, but gave extra effort to solve the issues the same day that my order didn't arrive. They did not cause the issue but they took it upon themselves to solve it. Does your current clothier do that?
Everyone I dealt with was PERSONABLE,, KNOWLEDGEABLE, and POLITE. Will recommend and use again.
Clothing is made well, durable, accurate color descriptions, and very stylish. All reasonably priced as well.
12 September 2025
Reply from Dobell
Good morning Tim,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I ordered an item 2 weeks ago and it…
I ordered an item 2 weeks ago and it has not arrived. There is no way to contact customer service. You have to send an email and wait days for a response.
1 September 2025
Reply from Dobell
Good morning Richard,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
We have not shipped your order yet, but I emailed you on 2nd of September in relation to UK-US shipments and the Import fees.
Please see email or reach out to info@dobell.co.uk and the team in UK are waiting your responce and we will ship.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great service fast delivery and the…
Great service fast delivery and the best hats money can buy
31 August 2025
Reply from Dobell
Good morning Jeffrey,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I was surprised how well the vest…
I was surprised how well the vest actually was for the price. The only down side was the extra duties and tariff's charged after the purchase making my 30$ vest 100$, but that isn't the fault of the company.
25 August 2025
Reply from Dobell
Good morning Brittany,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Order was more expensive than I thought
I got my order, but not before I was told pay an extra $64 to UPS on top of what I had already paid for delivery. I'm not sure whether this is was a "tarrif" thing, but if it was, I could have been told this when placing my order. So what I though was a great deal on the coat was no deal at all. Upon trying the coat, I saw the sleeves are too long. Yet another expense for tailoring. It took everything out of my order experience.
23 August 2025
Reply from Dobell
Good afternoon William,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can confirm this was indeed in relation to your localised tariffs when purchasing from overseas.
At checkout I can see you have ticked the box which states we ship from UK and goods are manufactured all over. The place order button will not work until you have checked this box.
Based on your feedback though, I have started to reach out further to all customers before we ship anything as we want full transparency here as we are not making anything from this and these fee's have been put in place & controlled by US goverment.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Look elsewhere, go name brand
The purchasing process was fine and all and there was a representative that helped answer my questions. However, the exact fit of the tix could be better. I ended up having to get it tailored which cost me over $600 dollars because of the amount of work that would need to be done. One part in particular were the sleeves as they were too long and the buttons on the cuff were sewn into the interior lining, making it more work to get hemmed. Overall I am a bit disappointed in the product and would have rather paid for a recognizable name for what I have paid now.
29 July 2025
Reply from Dobell
Good morning Troy,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Sorry to see your Tux was not quite right, but thank you for recognising the teams support on this one.
I have now refunded you for your Tux to offset some of the costs associated with your alterations.
If you need us, please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Didn’t like the surprise tariff
6 August 2025
Reply from Dobell
Good afternoon Paul,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Almost 5 stars, we will work on the below to further improve transparency but I'm afraid these fee's are outside out control.
A few things we have already done to help,
We have the message at checkout which states we ship goods from UK, which are manufactured all over, this is a tick box which you can't place an order without ticking.
Sorry if you have missed this, we will amend it into bold.
I also reached out to you before we shipped with full transparency, this gives customers who have not read the tick box statement an additional point of contact to cancel the order before it's shipped, imported and to late.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
David Butcher was fantastic
David Butcher was fantastic. He responded to my inquiries incredibly fast and resolved the issue I had quickly and professionally. Top notch customer service!
7 July 2025
Reply from Dobell
Good morning Jarred,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Late delivery
21 July 2025
Reply from Dobell
Good morning Jorge,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can see we shipped your goods on the day you ordered.
They have not been delivered because the receiver has refused the Import fee's against this US import.
If you still require, I advise you pay the import fee's on the UPS tracking page and they will deliver your goods, or return to us.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great quality suit
Great quality suit. Perfect shade and material for what I was looking for!
20 July 2025
Reply from Dobell
Good morning Abner,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great suit
Great suit. Exactly what I was looking for ! Didn't care much for the $281 tariff. I thought the UK was 10% until August 1st. But at any rate, what ya gonna do with Donny Five Timez ! over here showing his rear end.
14 July 2025
Reply from Dobell
Good morning Earl,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
No suit and no acknowledgment since July 10th
My husband made an order on the 10th of July for a 3 piece suit for our wedding.. no acknowledgment, no confirmation, nothing. He emailed in early this week and still no response
10 July 2025
Unprompted review
Reply from Dobell
Good morning Chantelle,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I have looked into this and I can see 2 issues which I belive you are already discussing with the team.
Firstly, we have checked with our payment provider about the lag in payment, which lead to your order being cancelled as funds had not been authorised. They have advised that there looks to have been a 2hr lag between when you checked out on our website to when you finalised the purchase in your chosen payment provider.
Unfortunately we only reserve stock in baskets and in "pending payment" for 2hrs as we need this reserved stock to sell elsewhere, this is why your order was cancelled and we never shipped anything.
Secondly, the first time you reached out to us at info@dobell.co.uk, our Network provider flagged your email as "Spam", therefore quarantined the email and the team in customer service never received it.
I apologize your order journey has not been as expected and hopefully the above details how this has come about.
All the best
Dave
Customer Services, Operations & Logistics Manager
Where's my stuff??
So far, this order has not been deliivered. The shipping folks claim it was delivered. In Washington, D.C. I live in Iowa. Not only did I spend a great deal of money on two suits, but also paid additional tariff fees for them. I would rather have the garments I ordered.
24 June 2025
Reply from Dobell
Good morning John,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can see UPS have amended the address after taking this package from us and I have asked why and will look after this for you.
I will reach out to you off Trust Pilot and get this sorted for you, just need a bit of additional information.
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning Walker,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Decent quality suit with speedy…
Decent quality suit with speedy shipping. Relatively expensive for what you're getting, not much different quality wise than what you would expect in a drop shipped off the rack suit. Customer service lackluster, sent 3 separate emails with no response after my first order was canceled despite replying to the follow up email. Don't set the bar too high with Dobell.
24 May 2025
Reply from Dobell
Good morning Timothy,
Thanks for stopping to leave your review, sorry to see we have not been able to meet your expectation on this occasion.
Think the breakdown in communication was due to the warehouse checking in with you ref. Import fees pre-ship.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.com and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great experience.
Quick delivery. Fits well. No alterations necessary. Looks great after only hanging in closet. I'm a 220lb., 5'11" male and it was everything I could ask for in a tux.
30 January 2025
Reply from Dobell
Good morning Mark,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ info@dobell.co.uk and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Poor experience
Do not order if you are shipping to the US. Dobell does not clearly disclose tariff costs on the order form, even when shipping costs are listed at $0. I ordered right around the time tariffs were implemented and had no idea this would be an issue because of the $0 shipping. Support will tell you it is not their responsibility and will send you to their fine print. I was handed a $93 bill from UPS and they won’t do anything about it. I understand this is our government’s doing, but to claim zero responsibility and send a customer to their fine print is extraordinarily deceitful. Very poor experience.
Aside from the shipping issues, sizing was WAY off. We ordered standard suit sizing (yes, measured and paid attention to the size conversion chart) and the suits we ordered were comically unfitting.
1 May 2025
Reply from Dobell
Good afternoon Nicole,
Thanks for taking the time to leave your review, sorry your localised import changes have impacted you so much.
We are indeed a UK-based company which ship domestically and internationally.
This is the reason why at checkout there is the statment "Products are sourced globally and shipped from UK. Orders will be subject to localized duties and taxes based on country of manufacture upon arrival in US".
Just like the T&C's box this needs to be ticked for the place order button to be active.
In addition to the above, I am sorry to also see the garments didn't fit correct.
I apolagise your experience with us was not what you expected.
All the best
Dave
Customer Services, Operations & Logistics Manager
Velvet Tux
My husband received so many compliments when he wore his Navy Velvet Tux jacket & pants. Great fit & arrived fast!! Have ordered Summer suit from Dobell & not disappointed.
4 May 2025
Reply from Dobell
Good afternoon Wade,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
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