DocBright Reviews 223

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

First time ever try something like this. Thought maybe it could be a scam but after reading review here and figuring can’t lose sleep over 50 bucks decide to try it since booking at dermatologist has... See more

Rated 1 out of 5 stars

DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.

Company replied

Rated 5 out of 5 stars

I couldn't get my daughter into a regular dermatologist until a couple weeks out. She really needed something for her skin to help clear up a rash that was getting worse everyday. Thankfully I found d... See more

Company replied

Rated 5 out of 5 stars

This was an amazing experience! I have never used a telehealth service before and I was very impressed and surprised at how smooth this went . They make it very easy to send over your photos and withi... See more

Company details

  1. Clinic

Written by the company

Connect with healthcare professionals & medical providers using our smart Telehealth options. Get a diagnosis, treatment plan, and prescriptions without stepping foot in a medical office.


Contact info

3.8

Great

TrustScore 4 out of 5

223 reviews

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Rated 1 out of 5 stars

Unsatisfactory

A scam. Spent $59 for the dermatologist to tell me to see another dermatologist. Requested medical records and no answer with follow up for over 3 weeks. Still nothing. Super frustrating.

Update: Jared M reached out. Offered to send medical records. Still have not received them. Also, no refund. No receipt of payment as requested.

Update #2: Still waiting for medical records and payment refund

7 December 2021
Unprompted review
DocBright logo

Reply from DocBright

Thanks so much for reaching out to us. We are sorry to hear about your experience, but are so glad to have the opportunity to help. I do see that our team did send over your records to you, but we are going to reach out again now via email to help clear up any confusion, and send over anything that is missing or was not received. Regarding the referral to an in-person provider, we are more than happy to refund your $59 in this case. From time-to-time, in-person care is required in addition to your virtual care, and we are always happy to help in those cases. If there is anything else we can do for you, don't hesitate to let us know. -DocBright Care Team

Rated 5 out of 5 stars

Effective Tx For Seborrheic Dermatitis!

After years of suffering from chronic Seborrheic Dermatitis I FINALLY found something that works! As I detail in the video I consulted online with a licensed dermatologist at docbright.com for $59 flat fee. Within 24 hours of completing the questionnaire and sending in 2 photos, the doctor responded with a treatment plan and prescriptions were sent to my local pharmacy. I haven’t felt this good about my skin in a while and know the feeling of struggling with this skin condition; so I wanted to share this huge success in hopes that it will be beneficial for someone else too.

Blessings To All

17 November 2021
Unprompted review
Rated 5 out of 5 stars

Quick and friendly service!

I used docbright when I had some embarrassing and painful dermatitis on my face and they very quickly put me in touch with a doctor who could help. I had a prescription within two business days.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

It's That Simple!

The process was simple. I uploaded photos and my ID...a prescription was sent to my pharmacy and I feel and LOOK much better.😀 Thanks DocBright!😁

15 November 2021
Unprompted review
Rated 5 out of 5 stars

I had 'contact dermatitis' for the 1st time

I had 'contact dermatitis' around my eyes and cheeks. I was miserable. Within 2 days I was so much better. Thank you so much for giving me my face back. Since then I have changed my makeup and face soap. I dont know what brought this on, but I do know who to call now.

13 November 2021
Unprompted review
Rated 5 out of 5 stars

I used the online visit for a…dermatologist

I used the online visit for a dermatologist. I don’t have paid leave so this was great for me. Was diagnosed and prescribed proper meds in less than an hour. After 5 months of dealing with peri oral dermatitis I am finally getting clear skin again

9 November 2021
Unprompted review
Rated 5 out of 5 stars

This is my second time using DocBright…

This is my second time using DocBright and it was still a wonderful experience. As long as I gave detailed concise explanation of my daughter's issue and uploaded her photos properly, the DocBright Dermatologist was able to give a spot on diagnosis, submit my prescription and my daughter's problem was solved.

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service! Will use again!

I was initially hesitant to use DocBright, as I hadn't used telemedicine before. But, I was pleasantly surprised. The doctor was quick to follow up with a couple more questions and I had a prescription the next day! Would definitely use DocBright again. Saved me tons of money, and was a great experience.

26 October 2021
Unprompted review
Rated 5 out of 5 stars

Was a little skeptical but this was by…

Was a little skeptical but this was by far the best dermatologist experience I’ve ever had they responded almost immediately and sent over my prescription to my pharmacy and got it right away!! I’ve paid hundreds of dollars for in person appointments and none have been able to figure my condition out and this doctor got it spot on my rash is almost gone just a few days left I have already recommended this site to family !!!!! Thanks again!!!

20 October 2021
Unprompted review
Rated 5 out of 5 stars

My experience was wonderful

My experience was wonderful. My doctor not only immediately diagnosed my HS but also took a step further and offered to become my dermatologist. I meet with her on Monday. It's so nice to be heard and not throw money around for no solution.

19 October 2021
Unprompted review
Rated 5 out of 5 stars

It was great!

It was great! It really out my mind at ease and I got treatment! I’m so relieved and less stressed about it.

19 October 2021
Unprompted review
Rated 1 out of 5 stars

They keep asking you to take new blood…

They keep asking you to take new blood tests and make you pay for multiple visits. $150 each for online appts.

18 October 2021
Unprompted review
DocBright logo

Reply from DocBright

Hi Nicole! Thanks for reaching out. I am sorry to hear about the experience you are having. As it turns out, this sounds like it may be a different telehealth platform you're trying to review. DocBright only charged $59 per submission. There's no ability for us to charge any more than that. In any event, Please don't hesitate to contact us at CareTeam@docbright.com. We are always happy to help in any way we can. - DocBright Care Team

Rated 1 out of 5 stars

The dermatologist could not ID the rash…

The dermatologist could not ID the rash with multiple photos. I paid 200 out of pocket prescriptions which were useless. I went to CVS minute clinic where the NP dx me with Shingles and also stated that the Dermatologist should have been able to recognize it esp when I have it only on one side of my body and the symptoms to match. Another 250 later I’m on Antiviral meds and stopped the antibiotics and steroid cream the Dermatologist prescribed. If it’s difficult to figure out a common rash via photos don’t offer a service where the doctor prescribed the wrong treatment

10 October 2021
Unprompted review
DocBright logo

Reply from DocBright

Hello! We are so sorry to hear about the experience you had. In the future, please don't hesitate to contact us if prescriptions are too expensive. We are always able to send an alternative, offer a discount coupon, or find a less expensive option. We never want patients to spend this amount of money on prescriptions, and are always able to find a more affordable solution if your insurance coverage is not sufficient, or if you are paying out of pocket. Also, we are here to help make this experience better in any way we can. Please don't hesitate to contact us at CareTeam@docbright.com. We at the very least can refund your $59, but there may be more we can do to help. You are our top-priority. We look forward to hearing from you and having the opportunity to help. - DocBright Care Team

Rated 5 out of 5 stars

Thought it was fake and was pleasantly surprised..

I honestly thought some of these reviews were fake or paid for but I decided to try the service anyway since it was so inexpensive and give it a shot. My primary doctor was going to refer me to a dermatologist to treat my condition since she had unsuccessfully been trying for several months. I'm self pay so when I looked up the average cost for ONE dermatologist appointment and the fact that they were booked months in advance I knew that wouldn't work for me.
I sent my images to the Dr, filled out a form about my health history with it and possibly skin condition that may be inherited.
I sent it in the afternoon around 3pm. My Dr emailed me back around 2am. Diagnosed my condition and sent two prescriptions to my pharmacy. I already picked them up and they seem to be helping.
5 star experience. Would definitely recommend and will be using it again in the future to develop a good skin routine.

2 October 2021
Unprompted review

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