Clicked option for “free 7 day trial” and was charged $49.95 at the end. So misleading, not transparent. Do not use. Update: the confirmation email went to spam. The initial link is misleading as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to use. Quickly combined multiple jpg files into one pdf, even let me rearrange the order of the jpg files before finalizing the pdf. Easy to cancel the trial period too.
Company replied
I chose this site because it seemed to offer the tools I needed for my particular document. I had difficulty with this program. Although it did not work for me and my document, that’s not to say tha... See more
Company replied
Be aware that you must cancel Document Genius (DG) before the trial period ends or auto-billing will occur as in the contract you entered by using a trial period. Although with my initial contact wit... See more
Company replied
Company details
Written by the company
At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence. Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Contact info
United States
- documentgenius.com
4.0
Great
272 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No help at all
3 March 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback, and we’re sorry to hear that you felt you did not receive the help you needed. That is certainly not the experience we want for our customers.
If you’re still experiencing an issue or need assistance, please feel free to email Betty at support@documentgenius.com with the email address associated with your account and a brief description of the issue. We will be happy to review your case and do our best to assist you.
This is a scam
This is a scam. They say they won’t charge you for the free trial but I was charged $50 anyways. I cancelled the subscription and they still charged me!! Absolutely scam and fraudulent company.
In response to their response below. Again I DID cancel my subscription BEFORE the free trail was up and you charged me anyways. I have already emailed your fraudulent company and you did nothing for me?
28 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We're sorry to hear about your experience and understand how concerning unexpected charges can be.
Our free trial automatically converts to a paid subscription if it is not canceled before the trial period ends, which is outlined during the sign-up process and in our Terms of Use. However, we would be happy to review your account to confirm the exact sign-up, cancellation, and billing timeline.
Please feel free to email Betty at support@documentgenius.com with the email address used to create the account, and we will gladly look into your case and assist further.
EASY BILL OF SALE
I had a polished, ready-to-print document in minutes, which saved me a ton of time compared to drafting one from scratch. If you’re selling a car and want a professional-looking record that covers all your bases, I highly recommend using their user-friendly templates. A great experience from start to finish!"
2 March 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind feedback. We're glad to hear that you were able to create a polished document quickly and that our templates helped save you time compared to drafting one from scratch. We appreciate your recommendation and are happy that you had a great experience from start to finish.
It was easy
It was easy
I did minimal revision work
helped at the 11th hour
2 March 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We're glad to hear that the process was easy and that the template helped you complete your document with minimal revisions, especially when you needed it at the last minute. We appreciate you taking the time to share your experience.
Reply from Documentgenius
Thank you for your feedback. We're glad to hear that you found the service helpful and appreciate you taking the time to share your experience.
Wasted 30 minutes "compressing" a PDF
Wasted 30 minutes compressing a PDF on a Free Trial. In the end, the "compressed PDF" I downloaded was exactly the same size as before!
28 February 2026
Reply from Documentgenius
We’re sorry to hear about your experience and understand how frustrating that must have been.
We’d appreciate the opportunity to look into what happened with the PDF compression and see how we can help. Please reach out to Betty, Customer Support Supervisor, at support@documentgenius.com, and we’ll be happy to review this with you.
Extremely useful and easy
Extremely useful app and very easy to navigate.
28 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear you found the app extremely useful and easy to navigate. We appreciate you taking the time to share your experience.
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear it worked great for what you needed and appreciate you taking the time to share your experience.
It was very easy and had all the…
It was very easy and had all the information we were looking for.
27 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear it was easy to use and had all the information you were looking for. We appreciate you taking the time to share your experience.
If I could go lower I would give ZERO…
If I could go lower I would give ZERO stars. Total scam. NOT FREE. They set it up so you think you are getting a membership level that will provides limited service but then get a bill for $49.99. Use at your own peril.
26 February 2026
Unprompted review
Reply from Documentgenius
We’re sorry to hear about your experience and understand your frustration.
We’d appreciate the opportunity to review your account and address your concerns directly. Please reach out to Betty, Customer Support Supervisor, at support@documentgenius.com
, and we’ll be happy to look into this further and assist where possible.
Reply from Documentgenius
We’re sorry to hear about your experience and would appreciate the opportunity to help. Please email Betty, Customer Support Supervisor, at support@documentgenius.com, and we’ll be happy to look into this further.
Wonderful site to use for templates for…
Wonderful site to use for templates for legal documents and I'm sure other things. I've used them twice and gotten exactly what I needed both times thank you.
25 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your kind words. We’re happy to hear the site met your needs and that you’ve had a great experience both times. We truly appreciate your support and feedback.
took care of business ♡
Documentgenius was very easy to use and quick at taking care of business.. thankfully.. I was able to download my compressed pdf form without loosing quality.. thank you Documentgenius ♡♡.
take care.. have a beautiful day as well as all that follows.. ♡♡
25 February 2026
Unprompted review
Reply from Documentgenius
Thank you so much for your kind message. We’re glad to hear DocumentGenius was easy to use and helped you quickly download your PDF without losing quality. We truly appreciate your thoughtful words and wish you a beautiful day as well.
Worked great for what I needed
Worked great for what I needed, just wish it was free all the time but so great for a trial
25 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear it worked great for your needs and that the trial was helpful. We appreciate you taking the time to share your experience.
Reply from Documentgenius
Thank you for your feedback. We’re sorry to hear the experience was difficult to understand.
We’d like the opportunity to help and clarify any confusion. Please feel free to email Betty, Customer Support Supervisor, at support@documentgenius.com, and we’ll be happy to assist.
Reply from Documentgenius
Thank you for your feedback. We’re glad you found it to be a great resource and appreciate you taking the time to share your experience.
It worked well but is too expensive for…
It worked well but is too expensive for my needs.
23 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear the system worked well for you. We appreciate your honesty about the pricing and will continue working to improve our offerings.
Great easy document HOWEVER you should…
Great easy document HOWEVER you should be able to view entire document before adding payment info for FREE 7 DAY TRIAL. Document was too long and not what I needed. TRIAL cancelled immediately after payment added and document viewed. Useless efforts especially when only wanted a ONE TIME document
24 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re sorry to hear the document didn’t meet your needs and understand your concerns about viewing the full document before starting the trial.
We’d appreciate the chance to look into this further and help where possible. Please reach out to Betty, Customer Support Supervisor, at support@documentgenius.com, and she’ll be happy to assist.
Super easy to use
23 February 2026
Unprompted review
Reply from Documentgenius
Thank you for your feedback. We’re glad to hear you found it super easy to use and appreciate you taking the time to share your experience.
the misrepresentation of their…
the misrepresentation of their advertising as "free". only at the end after you spend all the time entering pertinent information THEN you see you are going to be chargef. why not be honest! all scammy
24 February 2026
Unprompted review
Reply from Documentgenius
Thank you for sharing your concerns. We’re sorry to hear that the experience felt misleading and frustrating.
We’d like the opportunity to review this with you and address your concerns directly. Please reach out to Betty, Customer Support Supervisor, at support@documentgenius.com, and we’ll be happy to assist and clarify any questions you may have.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.