Working well so far. I’m able to add subscription products and receive payouts without issues. The support was great initially. However, the fees are quite high—transaction fees, payout fees, and taxe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m an indie builder from India, and finding a payment gateway that actually works here is a nightmare. Stripe isn’t available, and almost every other option either needs a registered company or... See more
Company replied
I'm a product agency owner and an indie builder and taking international payments from India is usually a pain. Most gateways need a registered company and a lot of paperwork, and Stripe is invi... See more
Company replied
Company details
Written by the company
Monetisation Engine for AI-native and SaaS businesses, launch and scale globally with payments, billing, and compliance built in. With Dodo Payments, you can: - Go global instantly: Accept payments in 220+ countries with 30+ local and global methods. - Bill however you want: Subscriptions, usage-based, and one-time payments out of the box. - Stay compliant automatically: VAT, GST, and Sales - Tax handled across 220+ countries. - Ship faster: Deliver digital products and services instantly with built-in fulfilment. - Grow with clarity: Real-time analytics on MRR, ARR, churn, and retention.
Contact info
8 The Green, STE A, Kent, 19901, Dover, United States
- reviews@dodopayments.com
- dodopayments.com
3.1
Average
113 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be carefull with opening account on…
Be carefull with opening account on this platform! They DO NOT ALLOW YOU TO DELETE YOUR ACCOUNT OR YOUR DATA!! Its my battle right now with the dodo support, they do not allow you to delete your account! Be carefull with what personal information you share with them!! YOU WILL NOT BE ABLE TO DELETE YOUR ACCOUNT !!
10 March 2026
Reply from Dodo Payments
Hi,
Your account was deleted on March 19, 2026. The timeline is on record: you contacted us on March 14, our team followed up on March 18, you confirmed your request, and deletion was completed by March 19. At no point was your request refused. At no point were you told deletion was impossible.
The review you've posted is a misrepresentation of what occurred. We take such concerns seriously and remain committed to handling all user requests transparently and in accordance with our policies.
Regards,
Team Dodo Payments.
Easy to setup, very good pricing
Dashboard is good, the setup is very easy, the pricing very good. Less features than stripe but very focused on what they do. Definitely recommend.
13 March 2026
Reply from Dodo Payments
Hi,
Thank you for the feedback.
Glad to hear the setup was easy, the dashboard worked well for you, and the pricing felt right.
Appreciate the recommendation, and if you ever need any help, we’re here.
Team Dodo Payments
Give my time back
I wanted to use them for my consulting business but my account ended up getting
rejected. The frustrating part is I had already spent time integrating and setting things up,
basically wasted a whole weekend because of this.
20 February 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for sharing your experience, and we’re sorry for the frustration this caused.
As a Merchant of Record, Dodo Payments follows a defined merchant acceptance policy based on compliance and card network requirements. In some cases, accounts may be declined after review if the business model or use case falls outside our supported categories.
We understand how disappointing it can be to invest time in integration before it is clear.
If you’d like more details on your specific case or want us to review it again, please reach out to us at support@dodopayments.com with your registered email and business details, and we’ll be happy to help.
Team Dodo Payments
They are charging our customer credit…
They are charging our customer credit cards even though we don't process with them anymore! Absolutely insane illegal stuff happening here. And we can't even refund the customers because we don't have access to the dashboard anymore.
5 March 2026
Unprompted review
Reply from Dodo Payments
Hey Thibault,
Dodo Payments has zero tolerance for prohibited activity. Your account was terminated on July 5, 2025, following a documented third-party complaint and a subsequent card-network compliance flag confirming that your platform was engaged in clear violations of applicable laws, our policies, and card-network rules. The evidence on file is documented and unambiguous.
Several statements in this review are factually incorrect. We want to clarify the inaccuracies as follows:
1. You were notified of the suspension at the time it occurred, and the full factual and contractual basis for termination has been communicated in writing. The record is clear.
2. No transactions have been processed on your account since July 5, 2025. Your account was formally closed following confirmation of your violations. If your customers are seeing charges, they do not originate from Dodo Payments.
Your account remains permanently terminated. Dodo Payments supports legitimate digital businesses that align with our policies and legal requirements.
Team Dodo Payments.
They don't Honor Legitimate Refund - Scammers
Not sure what it would take to get a refund if submitting a request within the 3 days as listed in their return policy and I requested my refund the same day.
I reached out to both IndieKit and Dodo about the request and they are very good at ignoring my request and I know they've seen my many emails about the refund.
If you value honesty and integrity, I don't think neither of them actually present them with this issue I am facing.
Mind you they will come back and say please send a message to such and such email and we will gladly help you and any other excuse, but I don't expect them to get any response so I will be submitting a fraudulent charge just because my request for a refund was within their policy terms and they have ignored me for a whole week.
18 February 2026
Unprompted review
Reply from Dodo Payments
Hi Charle,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
After reviewing the case, we can confirm that the refund has already been processed in accordance with the applicable policy. Once a refund is issued, it may take a few business days for the amount to appear on your statement, depending on your bank or card provider.
We also checked our support inbox and were unable to locate any emails from you regarding this refund request, which may explain why you did not receive a response earlier.
We take customer concerns seriously and would never ignore legitimate refund requests. If the refund has not yet appeared in your account, we recommend checking with your bank as processing times can vary.
If you still need any assistance, please feel free to reach out to us at support@dodopayments.com, and we’ll be happy to help.
Team Dodo Payments.
Working well so far
Working well so far. I’m able to add subscription products and receive payouts without issues. The support was great initially. However, the fees are quite high—transaction fees, payout fees, and taxes add up. Not sure how this compares to other platforms.
10 February 2026
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear subscriptions and payouts have been working smoothly for you and that the initial support was helpful. We understand your concern about fees.
As a Merchant of Record, our pricing includes payment processing, tax handling, compliance, and chargeback management, which can make it look different compared to pure payment processors.
That said, we’re always transparent about our fee structure, and we’re happy to help you understand the breakdown for your specific case.
Please feel free to reach out if you’d like us to walk through it with you.
Team Dodo Payments
For whom dodo is for
Being a fast growing startup in India we receive lakhs of payment through dodo payments monthly. The service is reliable and trustworthy. Best part is the transparency, no tax compliance nonsense to handle and speed of integration into our website.
2 February 2026
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear Dodo Payments has been reliable and transparent for your growing startup and that the tax handling and integration speed have made things easier for you. If you ever need any help as you continue scaling, we’re here.
Team Dodo Payments
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
To clarify, we do support React Native in two ways. You can use our hosted checkout flow, which works seamlessly with React Native apps and helps avoid platform-specific billing complexity, or opt for our React Native SDK if you prefer a deeper in-app integration.
You can choose the approach that best fits the level of control and customization you’re looking for.
If anything felt unclear or didn’t work as expected, please reach out to us at support@dodopayments.com with your registered email and business details, and we’ll be happy to help.
Team Dodo Payments
Very good service for me as I live in…
Very good service for me as I live in Uzbekistan and Stripe is not supported. But when I submitted my app to review it is taking too long for them to approve.
3 February 2026
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear Dodo Payments has been useful for you, especially given that Stripe isn’t supported in your region. We understand that waiting for app approval can be frustrating.
Reviews can sometimes take longer due to compliance and verification checks, but our team works to complete them as quickly as possible.
If you’d like us to check the status or need any clarification, please reach out to us at support@dodopayments.com with your registered email and business details, and we’ll be happy to help.
Team Dodo Payments
Easily the best MoR in the market
Easily the best MoR in the market. The team is a beast pushing updates regularly and the best thing is that they listen to their customers.
I highly recommend to anyone thinking of accepting payments with ease.
Shout out to the team from here !
1 January 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for the kind words.
We’re really glad to hear you’ve had a great experience and that the regular updates and customer-driven approach stood out for you. Appreciate the shoutout and the recommendation. If you ever need any help, we’re here.
Team Dodo Payments
Fast mobile start
The expo boilerplate saved me a lot of setup work as payments and subscriptions were already wired so I could focus on building my app instead of billing logic.
25 January 2026
Reply from Dodo Payments
Hi,
Thank you for the kind words.
We’re glad to hear you’re enjoying the UI and UX and that it stood out compared to other payment processors. Kudos like this mean a lot to the team. If you ever need any help, we’re here.
Team Dodo Payments
Customer First - Excellent platform functionality
I have completed a review of several payment providers and have decided to proceed with Dodo Payments.
Their personalized approach and dedicated support for startups distinguished them from other providers during the evaluation process. A significant advantage of their service is the Sentra feature, which automates product deployment and removes the need for manual setup for existing listings.
Given their various integration options and commitment to customer service, I highly recommend their platform.
30 January 2026
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear Dodo Payments stood out during your evaluation and that the personalised approach and startup-focused support made a difference. Great to know Sentra helped simplify product deployment and reduce manual setup.
We appreciate the recommendation, and if you ever need any help as you move forward, we’re here.
Team Dodo Payments
Easy to setup unlike other paywalls
Easy to setup unlike other paywalls. Also, cost per transaction is very competitive.
1 January 2026
Reply from Dodo Payments
Hi,
Thank you for the feedback.
Glad to hear the setup felt easy and that the transaction costs worked well for you. If you ever need any help, we’re here.
Team Dodo Payments
Big time scammers
Big time scammers. They will steal your money, never do the payouts. Also, they verified my business with extra verification after all verification done with an additional form sent to my email to verify my business and products again, I still cooperated. After that, they replied back with we're happy to support your business. Later, when I integrated them to my site, they just sent another payout form, when I filled that, they took all my money away, blocked me, support who was responsive became dead. All the reviews they have on trust pilot are their own staff members, while rest are fake. What else would you expect from this Indian scam group? I'm in deep loss, and on top of that regret trusting them.
I will take legal action against DodPayments.
29 January 2026
Unprompted review
Reply from Dodo Payments
Hi Abdul,
We understand this experience was frustrating, but several statements in this review are factually incorrect. We want to clarify the several inaccuracies in this review.
1. Firstly, no transactions were processed on this account. As a result, no customer funds were collected, held, or “taken,” and no payouts were ever generated or withheld. Claims suggesting otherwise are inaccurate.
2. Initial communication during onboarding is not confirmation of approval. All accounts remain subject to final review once full business details, website content, and payout information are assessed. In this case, the information initially provided during onboarding did not match what was later identified on the website and in the business model, which triggered further review in line with our Merchant Acceptance Policy.
3. During that later review, the business was identified as a marketplace-style model. This identification was due to your explicit advertisement as a marketplace on your website, which is not supported under Dodo Payments’ Merchant of Record framework.
4. Finally, as explained to you in our previous communications, Dodo Payments does not support merchants operating from or requiring payouts to Pakistan, which is a restricted jurisdiction under our compliance obligations.
When a product verification fails, account access is restricted while the appeal or review is assessed. This is standard procedure and not punitive. We appreciate merchants being transparent during onboarding, as misalignment between stated information and actual business activity inevitably leads to outcomes like this.
Dodo Payments supports legitimate digital businesses that align with our policies and jurisdictional requirements. When a business does not meet those requirements, we are legally unable to proceed, regardless of earlier exploratory discussions.
Regards,
Team Dodo Payments.
The best payments decision we’ve made...
I can’t say enough good things about Dodo Payments.
From day one, everything just worked. The setup was clear, the system is stable, and the overall experience has been smooth from start to finish. After dealing with clunky payment platforms and poor support elsewhere, finding Dodo Payments felt like a real win.
What really stands out is the team. You are not dealing with faceless support or scripted replies. You get real people who know what they’re doing and actually care about solving problems properly.
The platform itself ticks every box we needed as a merchant. Clean setup, reliable processing, and no unnecessary friction. If you are looking for a payments provider you can trust and build on long term, Dodo Payments is an easy recommendation.
29 January 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for sharing such thoughtful feedback.
We’re really glad to hear everything has worked smoothly for you from day one and that the setup, stability, and overall experience met your expectations. It means a lot to know the team stood out and that the support felt personal and genuinely helpful.
Appreciate the trust and the recommendation. If you ever need anything as you continue building long-term, we’re here.
Team Dodo Payments
The best MoR
I have been working with Dodopayments since last year; they are the best so far I have dealt with. My experience exceeded my expectations.
29 January 2026
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear that working with Dodo Payments over the past year has exceeded your expectations. Really appreciate the kind words, and if you ever need any help, we’re here.
Team Dodo Payments
Avoid this platform at all costs. JUST RUN
This is a nightmare company. They blocked my account exactly at payout time, right after I had accumulated $1,000. Even worse! they disabled the refund option, making it impossible to refund my customers. This is extremely damaging to any merchant’s cash flow.
If you are looking to set up or scale a business, forget it and run—don’t even try.
Our merchant account was suddenly suspended at payout time, and on top of that, the ability to refund customers was removed. This clearly violates card network rules. even Stripe does not operate this way. The funds were locked for 120 days, and they may steal it after this period...
All of this happened despite having a completely clean history: 0 chargebacks, 0 disputes, and 0 refunds. Support is useless, no real answers, only automated, scripted emails.
28 January 2026
Unprompted review
Reply from Dodo Payments
Hi,
This review is misleading and deliberately obscures serious compliance violations.
This account was terminated after a compliance determination confirmed transaction laundering and the processing of payments for IPTV-related services. These activities are strictly prohibited and constitute a material breach of our agreement. The determination was based on authoritative compliance intelligence and independently verified through internal review.
IPTV activity and transaction laundering trigger immediate enforcement. The account was restricted, and payouts were paused as required under card network and regulatory obligations. Dodo Payments does not permit its platform to be used for IPTV or to disguise prohibited activity. When such violations are identified, we are legally unable to proceed.
Regards,
Team Dodo Payments
Reply from Dodo Payments
Hi,
Thank you for sharing your concern.
Our team has already explained this to you, but to clarify here as well: payment success rates in India can vary due to underlying regulatory and banking constraints.
For card subscriptions, transactions above INR 15,000 often require customers to manually approve each charge, which can lead to failures. Additionally, UPI Autopay involves multiple authorisation steps and is known to have higher drop-off rates during setup and execution.
Because of these factors, India's payment success rates may not always match global averages. That said, they are still significantly better than what most merchants typically see with individual payment setups.
If you’d like us to look into specific failed transactions, feel free to reach out, and we’ll be happy to help.
Team Dodo Payments
Fast, ease of use, community support
I run Uhtend, a subscription for events. Previously I faced issues with Stripe an Razorpay for integrating subscriptions: the former did not allow account creation and the latter did not have easy subscriptions like I wanted.
I’m a non technical person which means I cannot code or integrate any subscriptions API.
Then I came across Dodo Payments on X, decided to give it a go and it was exactly what I needed.
- Account was easy to create, verification was done within 24 hours which means I was ready to collect payments right off the bat.
- The dashboard is intuitive & I find it easy to create products and subscriptions.
- They added UPI Autopay which means my subscribers can pay using UPI.
- Customers can pay in multiple currencies.
- They are merchant of record which means they handle taxes for you.
- Their Discord community is helpful and they have a board for feature requests; I requested short links for products and they implemented it pretty quick.
- Tax inclusive pricing is pretty neat too as is creating discounts, cycles for discounts, etc.
A great product is one you can recommend to someone you want to do better in life & Dodo Payments is one of them.
Any time someone asks about the right payment gateway to use I recommend them.
22 October 2025
Reply from Dodo Payments
Hi,
Thank you for sharing such a detailed experience.
We’re really glad to hear Dodo Payments worked well for you, especially as a non-technical founder, and helped you get subscriptions up and running quickly. It’s great to know that onboarding, dashboard, UPI Autopay, multi-currency payments, and tax handling all made things easier for your business.
We also appreciate the shoutout to our community and feature requests. Feedback like yours helps us improve faster.
Thanks a lot for the recommendation. If you ever need any help as you keep growing, we’re here.
Team Dodo Payments
The experience has been good but the…
The experience has been good but the docs can be better
10 December 2025
Reply from Dodo Payments
Hi,
Thank you for the honest feedback.
We’re glad to hear your overall experience has been good. We hear you on the documentation and are actively working on improving it to make things clearer and easier.
If there’s anything specific you’d like to see improved, feel free to let us know. We’re here to help.
Team Dodo Payments
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