Dofinance 

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See what reviewers are saying

Rated 1 out of 5 stars

Started three years ago; as per Feb 2023 suddenly my withdrawal request was not processed although it was available in my account but no payout. Recently my account was 'reduced' till a small amount l... See more

Rated 1 out of 5 stars

Dofinance just changed the policies overnight and sold the portfolio with a rest value of 1,13%!!! The cynical comment from the founder Ilja Ovcharenko is, that this is "in the best interest of inv... See more

Rated 1 out of 5 stars

I invested using 6 different p2p companies. All the others had safety features in place to limit problems caused by covid, market fluctuations, etc. This one didn't. 6,500 Euros invested, t... See more

Rated 3 out of 5 stars

I am using this platform since 2018. Until today they collected around 25% from the covid loans that ended in april 2020 and are locked since then. 75% outstanding invest amount but getting interest... See more

Company replied

Company details

  1. Alternative Financial Services

Information provided by various external sources

DoFinance is an innovative and fast-growing global FinTech player in online investment management devoted to build the most technology-advanced platform for easy and smart investing. The global online lending and investment management company Alfa Finance Group was founded in 2015 with strong idea to create original and modern finance services so that anyone can become his or her own personal investor and financial director in a safe, easy and smart way.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

money is gone. no one is responding

Dofinance just changed the policies overnight and sold the portfolio with a rest value of 1,13%!!!
The cynical comment from the founder Ilja Ovcharenko is, that this is "in the best interest of investors".
So 99% of my money disappeared from the platform.
Support does not answer anymore and also the telephone number where they advertise "whatsapp support" is not valid anymore.

21 May 2023
Unprompted review
Rated 1 out of 5 stars

Totally Scam

Started three years ago; as per Feb 2023 suddenly my withdrawal request was not processed although it was available in my account but no payout. Recently my account was 'reduced' till a small amount left and still no pay out made. Support is zero; not reliable & no explanation. DON'T PUT YOUR MONEY IN DO FINANCE.

1 May 2023
Unprompted review
Rated 1 out of 5 stars

I lost my money.

Contracts changes overnight accordingly to their convenience. I lost 3k with them, their buy back doesn’t work. I feel scammed, and looking for layers in Latvia to issue this company. The founders will never sleep in peace again.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

No safety features, communication and withdrawal requests ignored

I invested using 6 different p2p companies. All the others had safety features in place to limit problems caused by covid, market fluctuations, etc. This one didn't.

6,500 Euros invested, this and returns totalling 10,000 plus is now sitting at around 500 Euros and is being held by the company.

Small withdrawals made in 2020 went through with no problems but my requests this year go nowhere. I have either been
1. Asked for additional documentation
2. Ignored
and the money continues to decrease. Most recently due to 'additional fees'.

The withdrawal I requested on the site at the end of February now no longer appears in my account activity. Emails since March 6th have been ignored.

17 April 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs.

Avoid, aviod, avoid. Massive, massive losses and absolutely no confidence in this company. The loans provided were supposed to have a buyback guarantee which was flagrantly ignored. Even remaining cash balances are not paid out upon request. It has all the trademarks of a company with no cash to distribute to their customers and are in serious trouble. Their Whatsapp chat service was last seen on the 4th of October 2022 and I'm wrting this review on the 14th of March 2023.

Emails regarding the payout of the 2% of my funds that remain have gone unanswered. This is a company on the brink of failure and I seriously advise anyone considering investing any funds with it to think twice. In fact, think three times and then don't do it.

Diabolical returns and little-to-no customer service mean that investing with them is akin to throwing your money away.

Avoid at all costs.

14 March 2023
Rated 1 out of 5 stars

Total scam

Total scam, all investments from 2020 are gone, they have changed contract conditions several times, the funds were blocked for 3 years and at the end returned just 0.20% of my invested funds. Result is 99.80% loss

20 February 2023
Unprompted review
Rated 1 out of 5 stars

Robbed

Same as below, i had 3k on the account for more than 2 years with a buy back guarantee). Last year thay said payback is delayed, and now its gone my balance zero, no reply to my emails to them yet either :(

2 March 2023
Unprompted review
Rated 1 out of 5 stars

The buyback guaranty is woth nothing

The buyback guaranty is woth nothing

The buyback guaranty is woth nothing. Since years they claim my money to be invested and can't be withdrawn. Very poor transparency and reliability.

I can confirm that

3 August 2022
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Investor,

Thanks for your honest opinion on the matter.

We do understand your frustration.

However, I would like to say that what you are saying might not reflect the objective reality entirely.

The thing is that your funds are NOT lost. Your funds are accounted for while the statistics, your account information as well as material updates concerning the loan retrieval are coming your way all the time. Transparency or reliability are not the issue here.

I fully admit that this situation is anything but pleasant and that the uncertainty that you experience might as well not be comforting, however I must ask you to stay assured that we are doing everything that is possible to retrieve the said funds.

Hope my reply clears some things up :)

Rated 3 out of 5 stars

serious platform but i hope they can recover from covid

I am using this platform since 2018. Until today they collected around 25% from the covid loans that ended in april 2020 and are locked since then. 75% outstanding invest amount but getting interest added daily. i hope one day i can benefit from the ongoing interest payments.
id like to see more updates and transparency about the debt collection and court process.
Until covid dofinance run very smoothly

1 November 2021
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Investor,

Thank you for maintaining trust and confidence! Please stay assured that the funds and principal will be retrieved as per the information in our blog. Until then, please ask any other questions you might have.

Also, do not miss the chance to invest in our 15% program! Check out all the details on our website.

Kind regards,
DoFinance Team

Rated 2 out of 5 stars

I have invested in Dofinance since…

I have invested in Dofinance since 2018, my last 3 investments have been finished since 7.5.2020 and 10.9.2020, but all my money (more than 3000 euros) are still stay in " MY INVESTMENTS PROGRAMS" so I can not neither reinvest nor withdraw

22 July 2021
Dofinance logo

Reply from Dofinance

Thanks for the review!

We do understand how it feels on your end. However please rest assured that the funds are to be returned.

The loans are currently in the process of retrieval. More information is to be published in our blog, please follow it closely to be in touch with latest news.

Meanwhile please get acquainted with our products, especially the latest offer that will yield unprecedented 15% per year, as well as the funds will be available to you the very day, the loan reaches the planned maturity date.

Kind regards
DoFinance Team

Rated 1 out of 5 stars

Be careful here

Be careful here! They don’t really have a buyback mechanism. My money is stuck with them. My account is stuck, it doesn’t generate any profits since April and they don’t let me withdraw my founds. Total disaster. I’m building a juridical strategy against them.

16 June 2021
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Sir,

Please be aware that all the loans are currently in the process of retrieval.

A whole lot of efforts are invested in elaborating and upkeeping this very process that will get the money back. Please be a bit more patient and follow our blog updates.

Meanwhile please get acquainted with our products, especially the latest offer that will yield unprecedented 15% per year, as well as the funds will be available to you the very day, the loan reaches the planned maturity date.

Kind regards
DoFinance Team

Rated 1 out of 5 stars

More than a year after my investment…

More than a year after my investment finished, Im still waiting to have my money back. They suspended buy back guaranteed with buy back obligation. They dont provide any numbers to see how the outstanding loans are performed, but give us meaningless emails by templat.

in my opinion, stay away from them

13 May 2021
Unprompted review
Dofinance logo

Reply from Dofinance

Dear, all loans which were affected by COVID are in the recovery process, recovery is actively taking place and Loan Originators are receiving refunds every day. New issued loans are performing very well and all investors are getting at least 10-12% return p.a. Also, you can see the statuses of underlying loans by clicking on your particular investment.

Rated 1 out of 5 stars

I give 1 star because i can’t give 0.

I give 1 star because i can’t give 0.

I am an investor with exposure in default for over a year. The platform does not have a recovery process, they just send emails without explaining the details.

The contracts changed overnight and the buyback guarantee was removed.

not recommended

13 May 2021
Dofinance logo

Reply from Dofinance

Dear investor, I am sorry to hear that your expectations were not met. Please consider high return investments as long term investments. All loans investments that were affected by COVID pandemic are in recovery in courts. Loan originators are actively pursuing court collections, and they are also collecting constantly and investors are recovering parts of their investment day by day. Investments that were not affected by COVID pandemic are performing very well and all investors are getting at least 10-12% return p.a. You can read all this information on our Blog as well.

Rated 1 out of 5 stars

Situation at 31 Dec 2020

Situation at 31 Dec 2020
cash 81 EUR
investments expired and locked 4104 EUR
current investment 980 EUR
Situation today
cash 415 EUR
investments expired and locked 4648 EUR
current investment 280 EUR
withdrawing cash today.

13 May 2021
Rated 1 out of 5 stars

These late reviews are scam

These late reviews are scam, stay away from this platform. Any money you put it most probably will never get back again

12 May 2021
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Juris,
I would like to mention that you have not lost anything in our platform and conclusion about false reviews also is incorrect.

Rated 1 out of 5 stars

Stay away from these scammers

Stay away from these scammers. I invested almost two years ago and all my loans expired almost a year ago, however I have not received my money yet. During the past year I received some payments from time to time but this year I received NOTHING. The excuse they give is that the loans are in court, but who can believe this? How is it possible that 100% of the loans in Poland and Indonesia are in court, is there not a single client tha has paid back his loan? I could understand a small percentage of 10% or 20% but not all the loans, when I am also in other platforms in these countries and I have no problem. I am afraid that those of us in this situation (the vast majority) will have to press charges against them to try to get our money back.
ANSWER: I have received 10 euros in 2021. For me it is the same if the loans are in the court or in an external collector, the result is that I am not getting my money back as it was stated in the contract.

30 April 2021
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Carlos,
I see that this year you have received repayments and profit. Go to the section 'Transactions' and check your incoming funds.
In addition, we have announced that only Poland loans have been submitted to the court, in Indonesia delayed loans are in the collection process through professional debt-management companies. You can read this information on our Blog.
In case of any questions, you can always contact us via email, WhatsApp, Messenger, Telegram, wherever it is more convenient for you.
Wishing you a great day,
DoFinance

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