Dofinance 

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Rated 1 out of 5 stars

Started three years ago; as per Feb 2023 suddenly my withdrawal request was not processed although it was available in my account but no payout. Recently my account was 'reduced' till a small amount l... See more

Rated 1 out of 5 stars

Dofinance just changed the policies overnight and sold the portfolio with a rest value of 1,13%!!! The cynical comment from the founder Ilja Ovcharenko is, that this is "in the best interest of inv... See more

Rated 1 out of 5 stars

I invested using 6 different p2p companies. All the others had safety features in place to limit problems caused by covid, market fluctuations, etc. This one didn't. 6,500 Euros invested, t... See more

Rated 3 out of 5 stars

I am using this platform since 2018. Until today they collected around 25% from the covid loans that ended in april 2020 and are locked since then. 75% outstanding invest amount but getting interest... See more

Company replied

Company details

  1. Alternative Financial Services

Information provided by various external sources

DoFinance is an innovative and fast-growing global FinTech player in online investment management devoted to build the most technology-advanced platform for easy and smart investing. The global online lending and investment management company Alfa Finance Group was founded in 2015 with strong idea to create original and modern finance services so that anyone can become his or her own personal investor and financial director in a safe, easy and smart way.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My investment has been blocked on their…

My investment has been blocked on their platform for almost a year now since the loan period I have subscribed to (1 year) has ended. All loans were taken with a buy back guaranteed but they have discontinued it without informing me or even asking for my permission. I have asked them countless time to give me some visibility but there only answer is to follow their blog.

11 March 2021
Unprompted review
Dofinance logo

Reply from Dofinance

Hi there

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
All loans issued in Poland are all passed to the court as it was delegated by the Assignment Agreement. As soon as the court issues a court order, it is immediately passed to Bailiff. Since Poland is heavily affected by COVID19 restrictions, the collections might be much slower, however they are not stopped.
In Indonesia, the Loan Originator is actively pursuing all loans and many practices are being tested to recover as much loans as possible. Since the court system in Indonesia is not as effective the loans are being collected by internal procedures, as well as with external debt collection agencies. This process is also active and will not stop.
And yes, indeed, all this information can be found on our Blog.
Loan Originators are still applying BuyBack, only in batches as much as their cashflow allows them to do it. The last BuyBack was applied on the 5th of March.
If you will have any questions, drop us a message directly via this email info@dofinance.eu and we’d love to talk more!

Regards
DoFinance team

Rated 1 out of 5 stars

The new Grupeer, don't trust their new licence

I invested over a year ago for 6 months and the money has been blocked since. Unlike other comments said, it is not back to normal yet. The last loan repaid was on 01/09/20. No repayment in 6 months!!!!

I'm still waiting for the payment of the loans with guaranteed cashback. Definitely not investing again

Edit: dofinance has lost nearly all the money that was still invested. I asked for the payment of what was left and 3 months later there has still been no payment. Fraud is one explanation that comes to mind. I would not trust their new licence. Clearly they are only licensed to lose your money.

22 February 2021
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Alex ,

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
We want to remind you that loans issued in Poland are all passed to the court as it was delegated by the Assignment Agreement. As soon as the court issues a court order, it is immediately passed to Bailiff. Since Poland is heavily affected by COVID19 restrictions, the collections might be much slower, however they are not stopped.

In Indonesia, the Loan Originator is actively pursuing all loans and many practices are being tested to recover as much loans as possible. Since the court system in Indonesia is not as effective the loans are being collected by internal procedures, as well as with external debt collection agencies. This process is also active and will not stop.

Please feel free reach out to info@dofinance.eu or by phone number +371 676 303 63 with any further comments, concerns, or suggestions you wish to share.

Regards
DoFinance team

Rated 5 out of 5 stars

Keep up the good work!

Last week there was a very good webinar where I got all the answers to the questions I still had. The webinar was run by founders of the company and they looked very genuine to me. I have trust in these guys! Keep up the good work.

15 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent platform

Excellent platform. Even though they had to Freeze money to prevent a "bank-run", interest was still being accumulated and money was slowly released for withdrawal. Support is excellent. And new investments are working as promised, with buy-back.

11 February 2021
Unprompted review
Rated 4 out of 5 stars

Responds in 24 hours

This is one of few platforms that responds within 24 hours, as their support promises. They suffered a lot but after May,2020 they again perform buyback on new loans. When investing you still have to consider that it is a peer to peer investment in consumer loans. High return - high risk. Currently, I am satisfied with simplicity and ease of use.

4 February 2021
Unprompted review
Dofinance logo

Reply from Dofinance

John, we’re very grateful for investors like you and hope you stick with us for years to come!

Rated 1 out of 5 stars

Since March 2020 they are withholding investors' money and not in business

I have been investing them since last year (2019).

Initially they paid some interest and principal back, but after March 2020 they are barely operating: no new loans are available and they are not returning the investors' money.

Their actions are likely illegal at this stage as the business seems to be using investors' money to sustain themselves with no option to withdraw your money.

If you are an investor like me, I suggest taking steps to try and get back the investments from them before they go out of business.

18 August 2020
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Mr. Azeg. To protect the interests of our investors, we stopped accepting new investments when we started noticing negative effects of COVID19. Right now the service is resumed and there are high yield investment opportunities available.

The payments are being made as stated in T&C, FAQ and our blog. Kindly refer to these sources, or contact our client service, should you experience any service interruptions.

Rated 1 out of 5 stars

in communication and transparency.

in communication and transparency.
in case of problems always give the same answer even after some time
I have been requesting a payout for almost 10 days, and the amount is not credited to me. They blame covid 19, but out of the ordinary, not only what is coming out, everything that is coming in, new payouts, or coatings work regularly. If the deposit function works regularly, I don't see any reason for that there should only be problems with the withdrawal.
I forgot, without any prior communication they removed the early exit function from a loan.
Try calling the number on the site!

24 March 2020
Unprompted review
Dofinance logo

Reply from Dofinance

Dear Pasquale Cerbiatto, the information is being updated regularly now. Kindly read our blog, or contact our client service if you have any other questions.

Rated 4 out of 5 stars

This Webside ist very easy to use.

This Webside ist very easy to use.
But you dont know in which and what credits the dofinance will invest your money.

19 February 2019
Unprompted review
Dofinance logo

Reply from Dofinance

Thank you for your review! We are always working on improvements in our website and trying to make it as user-friendly as possible.

Rated 5 out of 5 stars

This platform is simply amazing

This platform is simply amazing. It's very easy to use seems very reliable. I check my account everyday to see if there would be problems but none I ever encountered. More power to you Dofinance.eu!

23 September 2017
Unprompted review
Rated 4 out of 5 stars

Simplest investment platform

I tried several investment platform - this one is most simplest. Not tried withdrawl yet. There is no transparency in the system, but, to be honest: "What you will do with that hunderds of landings agreements which diversify your investment that other companies provide?". Most important thing that such companies must do - perform they obligations regarding interest and withdrawl. Supprt by phone is fine. No negative experience so far.

17 August 2017
Unprompted review
Dofinance logo

Reply from Dofinance

Thank you, Ruslan!
It is a pleasure to receive such a feedback, because it confirms that we are heading in the right direction.
Simplicity is one of our top priorities, so we continue to make improvements to the platform to make it even more convenient and comprehensible.
Thank you for cooperate with DoFinance!

Rated 4 out of 5 stars

good platform

good platform. Very easy. No problem

31 July 2017
Unprompted review
Dofinance logo

Reply from Dofinance

Thank you, Marco!

We are glad to hear it and continue to work!

Rated 4 out of 5 stars

Good design and customer service.

Good design and customer service.
The platform should give more options and flexibility to the investors.

In all, fine.

25 July 2017
Unprompted review
Dofinance logo

Reply from Dofinance

Sandeep,
Thank you!
Since the DoFinance platform only lasts for a couple of months, we are actively working on expanding the platform. Therefore, every customer's opinion and advice is important to us.

We have the pleasure to cooperate!

Rated 4 out of 5 stars

The website is great although it needs …

The website is great although it needs some minor changes. For example, there should be graphs or pie charts showing clear your investments. If they will do an application it will be more easy and convenient to manage money. Otherwise, everything is great. The customer care is super good and always helpful when ever l had any doubts.

4 July 2017
Unprompted review
Dofinance logo

Reply from Dofinance

Jason,
thank you for your feedback and suggestions. We appreciate it very much and will definitely continue to work on improving our website so that it can be more understandable and more convenient to use.

Rated 3 out of 5 stars

The concept is a little bit different …

The concept is a little bit different to other P2P platforms. So you should read carefully before (auto) investing.

4 July 2017
Unprompted review
Dofinance logo

Reply from Dofinance

Bjoer, thanks for review.

DoFinance approach to investing process is to design it as easy as possible. Investor only has to choose interest rate (varies due to Auto invest programs), specify desired term and amount. And that's it. all other actions will be performed by DoFinance system.

Rated 4 out of 5 stars

Super easy tool to use

so far it was very simple tool to us, didn't try to withdraw yet but hope it will be fine

4 July 2017
Unprompted review
Dofinance logo

Reply from Dofinance

Thank you , Ahmed, for review. One of our goals is to create DoFinance as easy-to-use as possible. Looks like we are heading in right direction.

And no worries, your investments are safe and you can withdraw funds without any problems.

Rated 4 out of 5 stars

Dofinance platform

Now it is earlier to have a complet opinion , but at the moment it seems nice.

I am testing the platform to share in my website 3w crodwfunding-market.com the evaluation.

20 June 2017
Unprompted review
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