Dog and Hat Coffee Club Reviews 

178
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fantastic selection of high-quality coffee beans and the reliable, flexible monthly subscription service. Consumers frequently highlight the incredibly helpful staff and the exceptional customer support team that always solves issues quickly. Some reviewers were happy with the extra surprise freebies and small gifts included in their delightful monthly delivery boxes. People also enjoy reading the informative booklets and appreciate the seamless ability to add extra accessories to their orders. Buyers find the overall service to be wonderful value and eagerly look forward to receiving their parcels.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of fresh,... See more

Subscription

Consumers find subscription to be positive, highlighting how easy it is to manage plans and enjoy a wide... See more

Quality

Reviewers mention positive feedback about quality, highlighting a consistently great range of fresh,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the fantastic and proactive... See more

Staff

People report positive experiences with staff, highlighting that consumers find team members genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried a number of coffee subscription companies as well as ordering directly from roasters, imo D&H have the best producers and selection of coffees out of the lot. I think from memory I have h... See more

Company replied

Rated 5 out of 5 stars

I have been into coffee for nearly 30 years and have tried numerous subscriptions over the years. Dog & Hat is the one i have settled on mainly because they offer the variety i am after, which allow... See more

Company replied

Rated 5 out of 5 stars

Had the 2 bag subscription for a number of months now and it has never disappointed. Coffee is always fresh, high quality, the selection is always nice and varied. The surprised freebies are always... See more

Company replied

Rated 5 out of 5 stars

We love most of the coffees, some are not to our taste but we love exploring the flavours and they are always quality. Service is great and it’s nice not having to think too much just get great co... See more

Company replied


Company details

  1. Coffee Roasters

Written by the company

For the love of Coffee! Our goal is to provide you with an exceptionally varied selection of the highest quality coffees that this country's roasters have to offer with minimal fuss (we also include a few European roasters). We get a real kick out of researching coffees for our site - when talking to new roasters, we find the passion they have for coffee and the communities that grow it is infectious...and we're inspired to drive that passion to a wider audience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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No recent history of asking for reviews

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4.9

All reviews

(178)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best Coffee Subscription There Is!

If you drink Coffee, Espresso based or Filter. Subscribe to D&H. They deliver the friendliest service you will ever come across and fill your cupboard with the best coffee beans 🫘 going. I have subscribed and enjoy my monthly delivery. Genuinely, I’m a snob and the team always send the best they can find and It’s like Christmas every month.

11 May 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Sarah, Have a lovely Christmas! Su and Emma

Rated 5 out of 5 stars

My favourite coffee subscription

I’ve been a subscriber on the International Roaster subscription for quite a few months now, and what an amazing experience it has been! The team at Dog & Hat are really great at finding exciting roasters everywhere. All boxes come with a little booklet full of information about these different roasters which is a great addition too. Although the coffee comes from far away it’s always very freshly roasted. I’m honestly amazed I’ve enjoyed 100% of the coffee they’ve offered on this subscription. I can even easily order some extra bags if there’s a coffee I really loved. I’ve also on a couple of occasions exchanged emails with Su and Elle who have always been very fast to respond and nice to deal with. Highly recommended if you want to discover a wide variety of roasters and their coffees.

6 May 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Hello, thank you so much, so pleased you love the sub. Outsiders often say save money don't print a book, put it on a QR and I always think no, we love our booklets, or 'zine if we want to sound cool.

Rated 5 out of 5 stars

Amazing!

So happy I found Dog & hat almost by coincidence. The service is fantastic, personable and efficient. The coffee is absolutely amazing, we’ve found so many favourites over the last 2 years. It’s a treat every month the subscription box arrives. Couldn’t recommend it more!

6 May 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Awe thank you. So lovely to hear Sophia. Two years on the sub. Thank you - the average subscriber stays on forever...well not quite but around 476 days lol 🤩

Rated 5 out of 5 stars

Great customer service

I bought a set of Timemore coffee scales which I had to return after a few months due to a fault. The service from D&H was great. Simple returns process and the new scales arrived promptly.

4 May 2022
Rated 5 out of 5 stars

Brilliant concept for any Coffee Lovers

I’ve subscribed to Dog and Hat for a while now and never cease to be impressed by the service they provide. Each month I eagerly await the arrival of my delivery, always brilliantly packaged and containing an amazing selection of delicious coffee beans, from different Roasters from across the UK, Europe or sometimes even further afield. Each month you also receive a very informative booklet, which tells you all about the coffees in that month’s subscription.
I’ve experienced some amazing coffees, thanks to Dog and Hat and can’t recommend them highly enough!

4 May 2022
Unprompted review
Rated 5 out of 5 stars

Dog&Hat are top

I've been a subscriber with Dog&Hat since they started. They're a super helpful company if you have questions or anything comes up they respond quickly and helpfully. Most important the coffee subscription is great value for an ever changing line up of coffee roasters. They include helpful extra info on what grind size you might try each coffee and interesting interviews etc. Every month.

Highly recommended

4 May 2022
Unprompted review
Rated 5 out of 5 stars

Reasons to try Dog & Hat

Reasons to try Dog & Hat:
1) Variety...you'll never get bored. There's plenty of good coffee around from plenty of other subs but no-one offers such variety. You'll never get bored.
2) Customer care...I'm fed up with the depressing, hook 'em in, then treat them contempt attitude of so much modern customer care. This is an exception. A responsive, flexible, make 'em happy culture, delivered in a friendly way. It must be hard work but it makes D&H stand out. The ability to dip out when away is much appreciated.
3) Price...given D&H handles others' coffee, they manage to do so without the quality or price reflecting it.
Great people, great product.

12 April 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Tim, super lovely to hear. Su

Rated 5 out of 5 stars

Brilliant service from a lovely company

What a joy to deal with such a great company who obviously care about their customers and the experience they have. I bought some scales which unfortunately had a fault and getting a replacement set was so easy from Dog and Hat. The new set arrived the day after I reported the fault beautifully packaged with a hand written card, couldn't be better. So glad I chose to buy from here rather than a faceless online company, I'm sure I would still be waiting for the replacement scales after a load of hassle returning the faulty ones. Well done Dog and Hat and many thanks again 👍.

13 January 2022
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Very Kind, thank you Paul. Su

Rated 5 out of 5 stars

Wonderful selection of coffees

Wonderful selection of coffees each month. Outstanding service and commitment to customers. We had a delivery running weeks late, probably caused by royal mails pre-christmas mayhem and Su sent a next day delivery coffee rescue package asap.

7 December 2021
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you Sebastian - we all love the Christmas post! :-)

Rated 5 out of 5 stars

High quality and variety coffee subscription

The subscription they offer is pretty much perfect for me. I like variety in my coffee, and you get several (2-4 depending on your subscription) bags of freshly roasted coffee from different roasters at once each month. This allows me to do a cupping, and vary the coffee I have every day.

The coffee has consistently been high quality and interesting.

Customer service has been great too: I ordered the wrong thing once because I failed at reading comprehension, and they responded super quickly and were incredibly helpful sorting things out.

7 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered some coffee scales directly from their website, delivery was fast, well packaged and I was surprised to also receive some complimentary coffee beans which tasted great!

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Having used Dog and Hat for the last…

Having used Dog and Hat for the last couple of years , i can say that I am very impressed . Their choice of coffee is always amazing . Their dedication for providing great tasting coffee from all over the world is unbeatable. Have not had a bad cup of coffee yet !!

Great to deal with . Thank you again Dave , Su and Elle .

Totally recommended.

5 October 2021
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Thank you so much for the kind words. Su

Rated 5 out of 5 stars

This is a great subscription service…

This is a great subscription service from a highly committed family business. Great customer service, interesting high quality coffee from ethical roasters, quick delivery so it arrives fresh. Pricing is fair. Highly recommended!

20 March 2021
Unprompted review
Dog and Hat Coffee Club logo

Reply from Dog and Hat Coffee Club

Lovely, thank you Chris.

Rated 5 out of 5 stars

Consistently great coffee

Most importantly, the coffee is consistently great.

I also find the booklet that comes with each delivery interesting and useful. I appreciate the eco friendly ethic of the sub and the Facebook group has a great community.

8 January 2021
Unprompted review
Rated 5 out of 5 stars

Great coffee, great service

Great coffee, great service
What a find, especially now we are brewing so much at home! We have yet to come across a roast we don't love. And the customer service is as reliably excellent as the coffee.

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

I can highly recommend dog and hat as both an excellent coffee subscription and a wonderful, personable business.
The hard work that goes into selecting coffees is easy to taste month by month with a host of outstanding coffees. The subscription box is full of personality with its booklet giving a run down of the coffees, roasters and brewing recipes, and look out for the little treats at the special times of year.
If your in two minds I would say go for it, the subscription os easy to change and hassle free.

6 January 2021
Unprompted review

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