Company has provided a necklace which does not meet the order requirements, the chain is incorrect. No response to emails sent
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See what reviewers are saying
The bangle was excellent, exactly what we wanted as a gift for our granddaughter's first birthday. The choice on your website was extensive and the communications were first class. As we live in Cypru... See more
Company replied
Would like to give more stars as the piece I ordered was lovely, when it eventually arrived. Please do not pay attention to the line running across the top of the website. This states that all jewelle... See more
Company replied
Omg!! I absolutely love the bracelet it makes an excellent present for my goddaughter absolutely stunning amazing work. I stumbled across this website never been before but I’m now a lifetime customer... See more
Company replied
Company details
Written by the company
Dolce Valentina provides high quality jewellery at affordable prices. Order yours now! In Gold, Rose Gold and Sterling Silver.
Contact info
Birmingham, B18 5AN, Birmingham, United Kingdom
- 7383057535
- dolcevalentinauk@gmail.com
- dolcevalentina.co.uk
3.2
Average
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Great product
Great product, had a small issue and they rectified it instantly, would highly recommend
9 October 2023
Unprompted review
Reply from Dolcevalentina
Hi Laura,
Thank you very much for the review.
We try our best to make customers happy and resolve problems asap.
Wish you a lovely day !
It's now been 15 days and still…
It's now been 15 days and still nothing. I have no bracelet and never received a confirmation email so have no order number. I had ordered a special personalised bracelet for my great niece's first birthday and felt upset that I did not get it for her. Don't order from here..they don't respond.
28 August 2023
Unprompted review
Reply from Dolcevalentina
Hello Jayne,
I'm really sorry to hear this. Please accept my apologies.
Could you tell me on which platform you have bought your item? And could I have your name and sir name please so I can find your order in our system and give you a full refund.
I'm looking forward to hear from you.
Kind regards
Dolce Valentina Team
Item never received and no communication
*UPDATE*REPLY*UPDATE*REPLY
Order number: #79339
Paid extra for next day delivery by 1pm and item never received. Put in the notes to contact me if there are any issues for them to get in touch but I have heard nothing. Called several times but no answer so I have left voicemails but still have no item or information.
18 August 2023
Unprompted review
Reply from Dolcevalentina
Full refund was issued to the customer on 21/08/2023
Customer confirmed refund on 23/08/2023
I WOULD NOT RECOMMEND GETTING ANYTHING…
I WOULD NOT RECOMMEND GETTING ANYTHING OFF THIS SITE I BEEN WAITING 14DAYS FOR A BRACELET I ORDERED MY 1 YEAR OLD FOR HIS BIRTHDAY THEY SAID IT GOT SENT TO ROYAL MAIL 1ST CLASS UNTRACKED, ON THE 26TH OF JULY BUT WOULD TAKE 2-5DAYS AND STILL NO SIGN THERE IS NO COMMUNICATION FROM THEM ATALL DESPITE COUNTLESS EMAILS , IVE REQUESTED A REFUND AND I STILL HAVENT HAD ANY RESPONSE , WILL NOT BE USING THIS AGAIN!!! PLUS THERE ISNT ANY WAY OF CONTACTING THEM BUT EMAILING WHICH IS RIDICULOUS
26 July 2023
Unprompted review
Reply from Dolcevalentina
Thank you for bringing this to my attention. I am forwarding this case to the QC team to ensure that a similar issue can be avoided in future.
Please allow me to apologise for the poor experience you have had. Your refund will be processed as a priority; allow up to 10 business days for it to be completed.
Excellent company to deal with…
Excellent company to deal with beautiful bangle for my granddaughter would recommend anytime. Great delivery lovely packaging.
2 July 2023
Reply from Dolcevalentina
Thank you Ann for the review
Paid next day delivery didn't receive…
Paid next day delivery didn't receive next day resulting in giving a late gift. Also should have been given money as obviously I paid extra for next day delivery.
2 July 2023
Reply from Dolcevalentina
Hi Linda,
I'm really sorry to hear that.
Could you give me your order no. so I can make a investigation and see what happened?
I'm looking forward to hear from you.
Kind regards
Dolce Valentina
Beautiful bracelet
25 June 2023
Reply from Dolcevalentina
Thank you for the review, wish you a lot of joy with the bracelet.
kind regards
Baby bangle
Great communication. Dealt with any emails straight away. Quick and easy transaction. Well packaged.
18 June 2023
Reply from Dolcevalentina
Thank you. We try our best to answer any queries asap to keep our customers happy.
kind regards
The bangle I ordered is beautiful
The bangle I ordered is beautiful, arrived within 5 days and looks stunning on my granddaughter. Will definitely be ordering again in the future.
6 June 2023
Reply from Dolcevalentina
Thank you! I'm very glad to hear that. you are very welcome to order from us.
kind regards
Bangle for grandson
Bought for my first Grandson,the design and look of the bangle was great.Everyone loved it,thanks.
30 May 2023
Reply from Dolcevalentina
Glad you like it.
kind regards
Easy to order
Easy to order, arrived quite quickly. Beautifully made and engraved with a lovely box and little card inside.
31 May 2023
Reply from Dolcevalentina
Thank you for that review. Have a lovely day.
kind regards
Such a great product and amazing customer service
Such a great product. I was concerned about getting my order in time to give to my goddaughter and since I am from Birmingham I simply called up and the amazing team allowed me to pick the product up.
In addition the quality of the bracelet is amazing. I will definitely be using and recommending these guys again!!
7 June 2023
Unprompted review
Reply from Dolcevalentina
Thank you so much for your review. Happiness of our customers means a lot to us.
Reply from Dolcevalentina
Very lucky to hear that. Thanks.
kind regards
Great product arrived quickly
Great product arrived quickly beautifully packaged and presented
22 May 2023
Reply from Dolcevalentina
Thank you for the review
kind regards
Beautiful bracelet and super fast delivery
15 May 2023
Reply from Dolcevalentina
Hi There,
We are really glad you like it. Wish you a lot of joy with it.
Have a great day!
Beautiful jewellery
Beautiful jewellery. Delivered promptly and the packaging was also beautiful. Thank you x
17 May 2023
Reply from Dolcevalentina
Very glad to hear that ! We do our best to make you happy.
Have a great day :) !
kind regards
Omg!
Omg!! I absolutely love the bracelet it makes an excellent present for my goddaughter absolutely stunning amazing work. I stumbled across this website never been before but I’m now a lifetime customer for amazing jewellery. Came in a cute box and just truly amazing x
9 May 2023
Reply from Dolcevalentina
Thank you for that really nice review!
We are very glad we could make you and our family members happy. Wish you a lot of joy with your order and you are very welcome to order again .
Gorgeous bracelet
9 May 2023
I bought this for my niece's new baby…
I bought this for my niece's new baby as it's her first she obviously has everything so I thought this bangle would be something a bit different.
16 May 2023
Reply from Dolcevalentina
Hi Shirley,
I'm happy you like it.
Kind regards
Nothing received!
Order placed on 14/04, not yet received, was told it was sent 1st class, clearly not true. Over a month and nothing received.
14 April 2023
Unprompted review
Reply from Dolcevalentina
Dear customer,
your order was sent on the 26th April with royal mail first class Signed For and tracked. Unfortunately order has been lost in the post and there is no update. I'm really sorry for this situation. Full refund has been issued for you on the 22/05/2023
Kind regards
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