Company has provided a necklace which does not meet the order requirements, the chain is incorrect. No response to emails sent
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See what reviewers are saying
The bangle was excellent, exactly what we wanted as a gift for our granddaughter's first birthday. The choice on your website was extensive and the communications were first class. As we live in Cypru... See more
Company replied
Would like to give more stars as the piece I ordered was lovely, when it eventually arrived. Please do not pay attention to the line running across the top of the website. This states that all jewelle... See more
Company replied
Omg!! I absolutely love the bracelet it makes an excellent present for my goddaughter absolutely stunning amazing work. I stumbled across this website never been before but I’m now a lifetime customer... See more
Company replied
Company details
Written by the company
Dolce Valentina provides high quality jewellery at affordable prices. Order yours now! In Gold, Rose Gold and Sterling Silver.
Contact info
Birmingham, B18 5AN, Birmingham, United Kingdom
- 7383057535
- dolcevalentinauk@gmail.com
- dolcevalentina.co.uk
3.2
Average
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Reply from Dolcevalentina
Customer has confirmed at the 22/05/2023 that the order has arrived.
Kind regards
Dolce Valentina
Ordered gold dog tags for husband…
Ordered gold dog tags for husband birthday had them engraved was pleasantly surprised how good they looked when done and how professionally engraving was ,I know my husband will love them I will definitely buy from there again
17 April 2023
Reply from Dolcevalentina
Thank you ! We try our best to keep our customers happy and we treat every order as it would be for ourselves. Really happy you and your husband like it :)
I was very happy with the service and…
I was very happy with the service and gift I purchased. It is a gift for my daughter and granddaughter and can't wait for my daughter to see it. Lovely quality and packaging is beautiful. will definitely purchase from here again
5 April 2023
Beautiful product, I'm super happy
Bracelet came really quick! Beautiful no negatives at all thank you!
10 April 2023
Would like to give more stars as the…
Would like to give more stars as the piece I ordered was lovely, when it eventually arrived. Please do not pay attention to the line running across the top of the website. This states that all jewellery takes up to 5 working days to make, but apparently on the page where you place your order it can take up to 10 working days to make! Not helpful when you're expecting a present to arrive before the date it's required.
14 April 2023
Unprompted review
Reply from Dolcevalentina
Good New's
We have added shipping options for customers.
We have also added information that the item may take 5-10 production days (mostly ready after 5 days). Of course, you can always ask and get updated information about your order via customer chat. We are very happy if we can improve any issues to make shopping on our website more comfortable for you.
Kind regards
Lovely babies bracelet
Lovely babies bracelet, beautifully engraved. All ordered and delivered as promised, really good service.
5 April 2023
Beautiful
The items arrived quicker than expected. I ordered a mummy and baby bangle which were both engraved and good quality. The price tag was also fab at just £42 for the two personalised silver bangles for my daughter and I. Well worth the money!
5 April 2023
Reply from Dolcevalentina
Thank you ! Wish you a lot of joy with this set. Every mummy deserves something special for her and her baby.
kind regards
Excellent value for the money
Excellent value for the money, just what we were looking for, for our great granddaughter
22 March 2023
Arrived really quickly and always happy…
Arrived really quickly and always happy with what I order
23 March 2023
Lovely ring
Arrived in a lovely box well maid ring
I would recomend and buy from seller again
23 March 2023
Excellent service and delivered on time.
21 March 2023
Bangle was perfect came beautifully…
Bangle was perfect came beautifully boxed within days of ordering
I would definitely recommend this company 💯
16 March 2023
Beautifully engraved and arrived as was stated
Beautifully engraved and arrived as stated
15 March 2023
Ordered In plenty of time for Mother’s…
Ordered In plenty of time for Mother’s Day but still hasn’t arrived. Would prefer the seller to offer courier delivery. For what I paid first class, I would have much preferred to pay a. Extra couple of pound to ensure delivery on time.
Edit 20.03.2023
I’ve been in contact with you, and all you said was the same thing in your reply. Royal Mail is at fault. I’m not disputing this in anyway all I’m suggesting is maybe give customers the option to pay for courier. Also as much as you say Royal Mail is at fault, I ordered an item from another website 16.03.2023 sent first class and that was here by 18.03.2023. Il keep waiting to see if anything arrives.
19 March 2023
Reply from Dolcevalentina
Hello,
I'm really sorry to hear that, please accept my apologies.
Unfortunately royal mail has a lot of delays and we have no influence on this. Could you please give me your Name and sir name or order no. so I can do a investigation.
Looking forward to hear from you.
Kind regards
Dolce Valentina
Thank you for your suggestion.
I would really like to help you if you could give me your order number or your name and sir name so I can check if there is any tracking no and if the item not arrive I will know where I have to send the refund or replacement
Amazing thank you exellent service!!
15 March 2023
Lovely keepsake
Bought my sister a silver paw print necklace,had it engraved with her dog's name who had just passed away.She was absolutely delighted with it.A lovely keepsake,reasonably priced.Very happy with my purchase
14 February 2023
Great gift My13 year old loved it
Great gift Mt 13 year old loved it. A perfect keep sweet gift
10 March 2023
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