Domestic & General - US Reviews 

The service representative was very professional and courteous to answer my questions and concerns. He was prompt and completed the repairs in a timely manner. I would recommend he is assigned to any future repairs i may need on my appliances.

Took almost two weeks waiting for the scheduled repair. But workers were nice and fixed it at first visit promptly. Not sure what I would do without the warranty though with how often these Maytag washer and dryers need repaired

My 5 year warranty with this company required service on my Brand New Maytag Dishwasher after 20 months. They replaced the motor the 1st time and then weeks later the bottom arm. Both techs were professional. So then it stopped heating. After more than 20 calls over 4 separate days with Maytag and D&G the outcome with D&G is we will do the repair after it is removed from underneath the counter., per contract. I never got any info regarding my 5 year warranty other than a 1 page email during the time it was purchased with purchase of the dishwasher and installation. Had I known I wouldn't have made the purchase. Beware of the U move it and We repair Warranty. Very deceptive in my opinion.

All of my issues have been resolved in a quick and timely manner. Can't complain at all. Just wished I never purchased a Maytag washer. Had issues with the drum banging and becoming easily unbalanced to the hot water valve not working or trickling hot water when being dispensed, but overall all of my issues have been resolved.

Hey Guys! If you’re in the Texas Metroplex “ WSVC Guino Service” is top-notch. They’re prompt and reliable, professional and believe in great customer service. I had the pleasure of working with Caden B. he was on point and knowledgeable about fixing the problem of my washer and follow through the next morning with a replaced part ready to go. My washer machine so far, is running great! If you’re anything like me, it’s about following through on your words and Guinco Service did just that they completed the job promptly. I appreciate their efforts by putting their customers first priority and living up to their promises! I will definitely call you, if I need your friendly services again!

Excellent! The Via appliance company informed me well in advance when they were arriving: service technician was very professional and solve the problem. D & G has a user friendly App that allows me to select my appointment date and to share the issues of the appliance. I just wish that the property address would be listed with the appliance certificate at the top page because with several rental properties I have to go to “change address” to figure out which appliance goes where-that, I’m sure could be an easy fix by the IT Dept.

Tech was very knowledgeable. Knew right away what the problem was and actually had the part on his truck. Ten minutes and he was done. Raymond gets my vote! Warranty was worth it.

My only issue is that I couldn't schedule on-line. When I did connect with a rep, I was able to get the date and time I wanted. The technician was great! Knew what to check before he even got here. Fixed fast and right!!!

all involved were professional &efficentthankstoall

We have a plan with Domestic & General via Maytag. I have scheduled a repair for 15 June 2026. Nobody emailed, called, or arrived. I have called and spoken with Domestic & General employees 7 times, and not a single person could handle this simple issue, nor could they forward me to Maytag to find the local vendor.

Their phone support people cannot handle their job. I am being given a spin runaround as they are telling me that Domestic & General only handles the finance and accounting, and Whirlpool handles the repair. However, the only number for support is your number. 866-333-3134. It is a runaround number.

Their website account portal is not working and is generating server errors. There is no way to manage the repair process. Your complaint number, 800 597 8581, does not connect or answer. There is no administrative phone number in the USA. Their alleged address, 230 East Avenue, 06855, Norwalk, United States, does not exist according to Google Maps.

I have looked at their reviews, which I should have done before, and they are universally terrible. They are running a scam and stealing money fraudulently through the Maytag website. This is a violation of Federal law.

I am calling Bank of America to report the scam and theft of money. In addition, I am filing reports with the Federal Trade Commission and the Los Angeles District Attorney’s office. I will get justice here!

I don’t like criminals.

This company is a joke! My fridge has been out of commission for the better part of 2 months. I’ve had 3 different appointments and they didn’t even show up for the last one. Nobody who answers the phone is able to offer any assistance other than scheduling an appointment. When I asked for a manager, they can’t get one. The people they are using to make repairs spend 5 minutes diagnosing, order a part that takes a week to come in and then put it on and back out the door before ever confirming it’s working. This has been an absolute WASTE of my time and hard earned money. I DO NOT RECOMMEND!!! The lady who sold me the warranty misrepresented saying if the appliance wasn’t repaired after the second visit for the same problem, they would replace the fridge. Absolute lie!!
Edited to add: as of 6/22/2026 nobody has called and my fridge is still broke. Last 2 service call techs have been a no show. Don’t let the reply make you think all has been rectified because it hasn’t.

The technician was great. Very knowledgeable, great personality, friendly. I would ask for him to continue servicing my appliances.

This company is just horrible. Especially if you live in an area serviced by Factory Platinum Service ( they are horrible, do not let them set foot in your home!!!)
D&G assume no responsibility for any
performed ( or not) )
I’d never use them and absolutely not recommend!!!

I never thought I’d be leaving a positive insurance review. But I’m here. They have done a great job I now only buy appliance that align with their warranties

Scam. Liars. I bought and extended warranty for $76a month.. for a broken brand new whirlpool washer and dryer. I signed up for the warranty- which I immediately regretted. Called to cancel the extended warranty. Since two men came by the look at the washer and dryer and confirm that they are broken.. they did not fix either. They weren’t going to for another month - waiting on parts- D&G said if I wanted to cancel the warranty I owed them $300 .. bc those two men came over for a service. Don’t buy whirlpool and don’t sign up for second w d&g - Terrible experience. This world depresses me. Also don’t work for these companies.

We were pleased with the service that we received ! Our technician Courtney was friendly, personable and professional! He knew what the problem was with our refrigerator and repaired it efficiently and in good time!

The technician, Israel was on time and very respectful. He let me know what the noise I was hearing from the washer and repairs that were needed to done. Israel also, explained to me how to use the washer. He kept informed when the parts were coming in. Once the parts came in he repaired my washer within 30 minutes. Excellent service.

We were very pleased with our dryer repair. The tech was courteous, had the necessary part, it was an efficient visit, and the dryer is working fine. When I booked the appointment, I was given a big window of 8:00 - 4:00, but it wasn't an issue because I had planned to be home all day anyway.

I have found Domestic & General service reliable.

I got a quick appointment, great communication, and punctual service to fix our dishwasher. Nathan arrived on time, was professional throughout, and clearly explained everything. Parts came in quickly, and he promptly rescheduled to complete the repairs. Excellent experience

I scheduled a dishwasher repair, was told the tech would be here sometime in the 8AM - Noon time slot. Well past that time now. When I called the support number I got to talk to someone, who said she was transferring my call - it never gets picked up. Have been on hold for 30 minutes. UPDATE: got a call from a different repair firm that I was expecting. They said they just got the order and won't have anyone available for 4 days! FURTHER UPDATE: to the warranty team: please cancel this repair - I was able to fix the appliance myself. I called the repair company that called me and cancelled with them. Your office is closed on the weekend and I was not able to leave a message. Thanks.