Domestic & General - US Reviews 

Rondell K. arrived promptly as expected, and worked professionally and efficiently to diagnose and fix the problem. No ceiling or freezer lights working in my Kitchenaid refrigerator! At first, he thought he would have to order the LED parts governing the freezer and ceiling. He noted that sometimes the LED freezer part controls the ceiling lights too. But, that is not known until the part is replaced. Upon returning to the truck, he found that he had a spare LED freezer part, which obviated the need to order the part. So, he returned to replace that part (LED freezer). When installed, we were both pleased that the ceiling lights were working too. So, mission accomplished! Rondell is a perfect gentleman. He is knowledgeable, works in a way that leaves no mess, and his neat and clean personal appearance comports with that observation. I was very pleased with Rondell and his work. I hope you will send him back in the future, if service is needed. Thank you!

Very knowledgeable was able to fix the ice maker had the part on truck. Greeted me with a smile very kind.

Ben, the repairman established a time that he could come to my home and kept me informed of when he was on his way. He was able to repair my washer right away. Ben was friendly, easy to talk to, and seemed to be very knowledgeable.

I'm going on third week with washer repair. I was told when I purchased warranty I could cancel if the washer wasn't repaired minus $145 fee. They refuse to cancel and refund my money. I will have to purchase a new washer and lose $399 because the washer isn't repaired. Horrible customer service and lie about the warranty. DO NOT RECOMMEND. SAVE YOUR MONEY.

WHAT are you referring to?? Has not been resolved AT ALL.

First, how was supposed know you are just the customer call center with lousy hours. I thought you were whirlpool. You don't provide the repair or good scheduling.
You have no access to whirlpool or even a supervisor, according to the clerk. Useless!
I've had 4 service calls in the last 6 months. No one cares

The service was quick, efficient, and the service technician was friendly, knowledgeable, and professional. Definitely would use them again without a doubt.

Worst service I’ve ever had in my entire life. They partner with Sears, which is a nightmare. There are no customer service agents live only AI. I had a Repair person came June 3 2026, diagnosed the problem. Ordered the part. The part arrived. I got 27 AI text msgs telling me that my parts had arrived here at my home and that a earlier appointment could be made. I went for it. Appt set for June 8 ,I really needed my dryer. I got 10 texts the day of the appointment telling me that my appointment was today including that the technician would arrive between 12 and two,but when the technician finally arrived, he arrived to diagnose the problem and not to install the part the technicians don’t even have access to a human being only AI it took 2 1/2 hours for him to get authorization to install the part that was already here. He refused to install it for fear that he wouldn’t get paid which nobody can blame a hard-working person of that so none of this was his fault. It was all your fault and your incompetent AI Sears.I canceled appointments to be here from 8 to 5. It is now almost 4 o’clock in the afternoon and the repair is not finished .I am diligently searching for a new warranty company. I will be canceling with this company D& G along with their moron agents totally incompetent and it’s going to be my mission in life to warn people about this Company and who they use as a repair company Sears, Anybody that uses Sears as a repair service needs to run, not walk run as fast as you can. For one will never do business with this company or Sears ever again I will do my due diligence to make sure it never happens again. D& G you might have a chance if you would drop Sears because they are going to be your ruin AI is not possible in these situations. They’re always has to be a backup plan where there is a human being to speak to. It took two hours for the technician to get a reply, telling him authorization to install the part that was already here that was ordered by a previous technician that was here on June 3 and diagnose the problem. There’s something very very wrong with this set up and it has cost you my business and others because I am going to be relentless in my mission I wasted an entire damn day for this crap. The stress that went along with this was unbelievably difficult onme. I am a physicallydisabled person. And I canceled much much-needed appointments for this crap!! While writing this review, I stated that this was unbelievably “h@rd on” me-what a dirty mind your AI has that I couldn’t even spell out the word ,it gave me an error that my review contained inappropriate language this should tell you something about trying to do business with AI what a joke you are!!

If I could give less I would- I purchased a plan and had my fridge worked on. Repair service was excellent- then came the second repair- the fridge was deemed unrepairable and I would need to get a replacement. I have been 4 weeks without a fridge and no end in sight- I get the run around, told I am being escalated to, "priority" and then told they are backlogged and nothing can be done but just wait for an email that NEVER COMES. In the meantime I am STILL WITHOUT A FRIDGE. The customer service is GREAT for a repair, but a replacement? TERRIBLE!!! 4 WEEKS? REALLY? 4 WEEKS? I WAS TOLD THEY WERE WAITING FOR THE SERVICEMAN TO CLOSE THE TICKET, AND HIS MANAGER INFORMED ME THE TICKET WAS CLOSED AND GAVE ME THE TICKET NUMBER- IT WAS CLOSED LESS THAN A WEEK AFTER THE REPAIR WAS ATTEMPTED. Then I was told they were waiting on a case manager to approve it, 15 minutes later I called back and find out it already approved the day before, but they were waiting for the manager to reach out- this is 4 weeks of them telling me call back if you have not heard by this day or that. Each time I call=a new story and more run around.
Update- I finally did get offered a fridge. They gave me one choice, and it was a Whirlpool, Not even remotely similar to the one I had, and I ended up paying 565.00 to, “pay off” my warranty. So I basically paid 565.00 for a 800.00 fridge. I paid well over 3000 for my KitchenSide. AVOID THIS COMPANY. I agreed to the fridge because I’ve been without a fridge for 2 months now and need one for medications and life!! Ice chests are no way to live!!!

Fridge was making weird noises. We booked an appointment to get it checked out. Appointment booking was not a hassel. The technician arrived promptly on time. He was very patient, friendly and explained the issue and the solutions in detail. Answered all our follow up questions too.

Easy to talk to service person and kept to the appointment time.

I called after my home lost power the evening before. I had to restart the circuit breaker to get my refrigerator on again. It ran steady for over 24 hours. I called D&G and they helped me schedule a repair. The people that came checked out the frig and told me if it happens again to call D&G and arrange an urgent repair. The company they sent was very good and helpful.

He was very nice and helpful. He escalated my case and I now have a replacement microwave on order. He also provided next steps for installing the new appliance. Great customer service experience!

I have to admit sometimes when I call it can be frustrating but honestly I think that's all customer service. We all have bad days.
I genuinely love this company. I have saved so much money and have never been denied a repair. I've only had one bad experience with a repairman and honestly it was probably more my fault. I have been very fortunate to work with Charlie on several issues. He is wonderful. Keeps me updated every step of the way.

Outstanding service professional technician.

Service oriented from the scheduling of the repair to the notification of the repair technician coming to my home to the repair itself and cleanup afterward. D&G and Flamingo Repair services are great! Everything went like clockwork! I am amazed at how well it went!

From start to finish, this was a phenomenal experience. We've had other warranties in the past with different providers and had numerous issues with them, but Domestic & General exceeded by far in every aspect. From the individual who took our information and scheduled the appointment to the technician that took care of the repair, this company performed at the highest caliber.

Our technician Pablo arrived when he said he would. He was very personable and professional. He checked my concern and gave me advice moving forward. Very helpful. Good experience. Thank you!

The company got me in quickly and the repair person arrived on time. He protected my home by wearing shoe covers and laying down protection to move out my stove to protect my floors from scratches. He fixed my problem with no issues and was out of here quickly. A great experience hands down.

My appointment was supposed to be scheduled on the 29th of May. I waited all day for someone to respond. I called your service and they said someone would come. Well a place called Kelly Appliance in Seaford Delaware decided to show up on the 28th when no one was home instead of the 29th.Now it isn’t scheduled until the 10th of June. So I am not satisfied with this service because of getting the run around.