Domestic & General - US Reviews 

My appointment was supposed to be scheduled on the 29th of May. I waited all day for someone to respond. I called your service and they said someone would come. Well a place called Kelly Appliance in Seaford Delaware decided to show up on the 28th when no one was home instead of the 29th.Now it isn’t scheduled until the 10th of June. So I am not satisfied with this service because of getting the run around.

We had an odd noise in our year and a half old whirlpool refrigerator. The dealer advised us to call in for a repair to D&G which we did. They responded immediately and the repair was made quickly. I appreciated their prompt response and the way they communicated.

The repairman Kainoa from Pacific Repair came early before the appointment time and he fixed the washer so quick. He is very knowledgeable .

The technician and their company were polite and have a great communication skills. They helped effectively to take care of the issue.

Not sure of what number too call on my new washer was told by d&g rep I called the wrong number the individual was very ride and hung up I then called Maytag but had to call d&g back to make sure my plan was ineffective got another somewhat rude individual not sure how they stay in business with these employees

I went online Thurs. to schedule a repair for my Dish Washer. It was flashing and beeping and wouldn't run. The earliest appointment I could get was the next Wednesday, June 3rd. I accepted this. The next day I got a message from the repair company telling me the next available appointment was for the Wednesday after that- the 10th, 13 days away!
When I called D&G they couldn't help me get an earlier appointment, and neither could the repair company. My DW is now leaking on our hardwood floor and the earliest appointment they can give me is Monday. It is now Wednesday morning of the original D&G appt. If I call for a repair from a service company that doesn't work with D&G they will not cover the repair. I have been able to get an appointment for today with another company that repairs Kitchenaid appliances and I am taking it. I don't want the floors to be damaged any more than they already are.
Follow-up - repairman came, found leak under DW and took care of it. Floor under DW damaged, but otherwise we saved our floor, no thanks to D&G. We will not renew our warranty.

The technician came promptly and demonstrated a true caring attitude. He was knowledgeable and helpful. Having a toddler in our house, he made certain that the anti-tip device was still attached when he returned the stove to the original position.

When we call for Service it is prompt. the techs call a short time before arriving .nice company to work with .

Absolutely the worst customer service. Needed to schedule a repair. Called number and was on hold for an hour and then got disconnected before I could talk to someone.

On time, assessed the problem, quick repair, knowledgeable and polite. Clean, uniformed and put on booties to not track dirt into the house. Third time I have used the repair service. Each time the Tech was professional, clean, uniformed and most importantly, KNOWLEDGEABLE. Each repair was done quickly and properly. Have not had to call back because the repair didn't hold.

Apparently this company's technicians don't work after 1:00pm. I called their customer service number several times and requested an afternoon service, but kept getting transferred from one rep to another. Ultimately, the customer service rep told me to look for my own technician and they would reimburse me. I paid for this service for the last 8 months and didn't get anywhere with them. Only because they won't send a technician out in the afternoon. Or maybe because only one techncian works in my area.

Easy navigation of website, step by step instructions on filing a claim, quick response, contracted company was very efficient.

The service technician came in, fixed my dishwasher and now it’s working again. He said it was the same issue as last time and was able to fix it. Hopefully it stays fixed this time.

I made an appointment for my washing machine told them what it was doing. They sent out a service tech. He came and looked at it and said he has to order parts now I have to wait for the parts to come in. Why can’t the service text come with parts already so we don’t have to wait especially on a washing machine.

We are very pleased with our dishwasher repair. The technician called ahead of time and arrived in a half hour. It only took around 15 minutes for repair work which was great.

Scheduling the appointment was easy, the repair very quick, the communication was constant and helped ensure all the necessary parts were available at the appointment, and the technician was competent and friendly. I was pleasantly surprised.

After calling for a washer repair in early April, Domestic General finally sent a service person … today (May 28). Almost 2 months to get a repair person here? The contractor company had a glitch in their system and they weren’t getting the orders. So a guy shows up randomly today to fix the washer. Do they really think we waited 2 months for them to come and fix it? I’m not eligible for a refund, a customer service rep tells, and I can’t speak to a supervisor bc they’re not available right now. I can hardly hear the CSR because she’s mumbling and I can hear children’s voices as if they’re playing outside. This might be fun and games for Domestic General sent— but this is our money being wasted on a warranty that’s more trouble than it’s worth. And it’s worthless if you can’t get a repair person in for 2 months. I called to cancel the warranties but she told me I can’t cancel the dryer warranty because there’s an open ticket for its repair. I don’t need a dryer repair. How is that ticket open and stopping me from canceling? She doesn’t know but I’ll have to call the contractor to cancel or close the nonexistent ticket before I can call back to cancel the (fake) dryer warranty. This is how I’m spending my day, precious time before work: playing silly dum-dum games with a company whose service quality should be studied in business schools to see what NOT to do. I couldn’t make up a worse case scenario than I’ve experienced with this company and it’s contractor S&S Appliance repair (a string of contractors). Sigh. Live and learn. Also avoid the Maytag washer and dryer — the washer is pure junk and even when it does work, it trusts the clothes up so tightly — it’s like it’s been designed to wrinkle clothes. And that’s on a good day. Have needed repairs twice and it’s only a year old. My last washer was 20 years old and worked better than this one. Domestic General likes to take your money but it’s hard to get anything from them — anything at all. I made over 20 phone calls in April trying to get this repair done and I’m not eligible for a refund because I didn’t keep calling .. lol 😂 you can’t make this stuff up. Now I have to call the service provider to get an open ticket closed so I can call domestic general back to cancel this so-called warranty. The only thing I can warranty is this advice: do not buy anything from this company. Trust me on that,

They will cancel your policy if they cannot fix your appliance the first time and need to replace it. So they promise you something then back out when it does not go their way.

Everything the repair worker did was very professional. Was very informative about the issue and answered all my question. Was super quick and respectful of my home. 10 out of 10 would happily request them again.

Technician arrived on time. He was very professional and efficient. He answered all our questions and completed all the repairs in a timely manner. We would gladly have our other appliances serviced as needed. Thank you for an excellent experience.