I did rate these guys 1 star however, I have now changed this and they have really redeemed themselves. The reason why I have not given a 5 star is that their complaints department can still improv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am relieved to have a new washer driver in place ungrateful for the care you took for me to now have a machine at work with my laundry. The only difficult and somewhat stressful part was the very b... See more
Company replied
The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.
Company replied
From diagnosis to change of appliance went fairly smoothly. The only hiccup was having to chase what was happening and when. It would have been useful if the new appliance had been installed 24 hours... See more
Company replied
Company details
- #121 of 136 best companies in Insurance company
- #23 of 29 best companies in Appliance repair service
- #114 of 120 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
147k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are sorry to hear that your stove is still not working and understand how disappointing this must be.
We would like the opportunity to look into this further for you. Please email us at Hello@domesticandgeneral.com and reference this review so that we can investigate your concerns in more detail.
Thank you,
Louise,
D&G Team.
If I could I would give 0 stars asked…
If I could I would give 0 stars asked to rearrange as I was sent to A&e as a emergency no dates been rearranged iv had nothing but problems with my fridge freezer for over a year losing 100s throwing food away as its defrosted!! Yet im paying insurance for what it should be replaced after so many visits the same problem but this isn’t the case im meant to keep paying and losing money and in the process spending money on take away sue to no fridge or freezer to keep stuff fresh!
1 July 2026
Reply from Domestic & General - UK
Hi Kerry,
Thank you for your review. We are very sorry to hear about your experience and the difficulties you have faced with your fridge freezer over such a long period of time. We understand how frustrating it must be to deal with repeated issues, food loss, and the additional expense of replacing spoiled food and purchasing takeaways.
We would like the opportunity to look into this further for you. Please email us at Hello@domesticandgeneral.com and reference this review so that we can investigate your concerns and review your case in more detail.
Thank you,
Louise,
D&G Team.
The member of staff was very helpful…
The member of staff was very helpful and explained everything to me and asked if I had any other white goods to insure.
8 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are delighted to hear that our team member was helpful, took the time to explain everything clearly, and ensured all of your questions were answered. It is great to know you had a positive experience.
Thank you,
Louise,
D&G Team.
I thought the fact I had to pay for…
I thought the fact I had to pay for connection and to take away was bad seeing as you couldn't fix the problem.which cost a total of £45.00 for a pensioners to find
8 July 2026
Reply from Domestic & General - UK
Hi Gloria,
Thank you for your review. We are sorry to hear of your disappointment regarding the connection and removal costs. We appreciate that an additional expense of £45.00 can be particularly frustrating when a repair is not possible.
While we understand your concerns, installation and removal services are provided by the supplier and are not covered under your policy. We are sorry for any frustration this may have caused.
Thank you,
Louise,
D&G Team.
Very happy with the installers
Very happy with the installers, did the job in half an hour. Very satisfied
9 July 2026
Reply from Domestic & General - UK
Hi Tanya,
Thank you for your review. We are delighted to hear that you were very happy with the installers and that the job was completed efficiently.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Linda,
Thank you for taking the time to leave a review. We are pleased to hear that the service was very good, completed quickly, and that everything was taken away for you. It is great to know you were happy with the experience.
Thank you,
Louise,
D&G Team.
The ease of contacting D&G and the…
The ease of contacting D&G and the quick following engineer took the stress out of worrying about the fridge freezer not working correctly
6 July 2026
Reply from Domestic & General - UK
Hi Gill,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
I rarely leave negative reviews
Ive emailed my complaint to email that you said to. Although I have already emailed your complaints dept and the service watch vulnerable customers email and no one has bothered to respond or call and check in.
I rarely leave negative reviews, but my experience with Domestic & General has been deeply disappointing.
What should have been a straightforward repair became weeks of unnecessary delays after the first engineer carried out only a cursory inspection and incorrectly diagnosed the fault. A second engineer later performed a proper inspection, confirmed the appliance required a new compressor and re-gas, and it was subsequently deemed beyond economical repair and replaced.
Unfortunately, the problems did not end there. The replacement appliance arrived damaged and had to be refused. I was then assured another would be delivered the following day, only to discover by chance, after chasing my complaint, that the delivery had actually been postponed until Monday. No one contacted me to tell me.
The delivery team also removed the doors from my existing fridge before leaving, meaning I was left with no refrigeration at all. As a result, essential refrigerated prescription medication spoiled yet again and had to be replaced for a third time.
To add to my frustration, Domestic & General rejected my complaint despite their own written response containing contradictory findings, stating that the engineer both attended my property and that the visit was recorded as “no access available.”
Throughout this process I have spent countless hours on the telephone, repeatedly chasing updates and correcting errors that should never have occurred. What has disappointed me most is not that things went wrong, but the repeated failures in communication, the poor handling of my complaint and the lack of accountability when those failures became apparent.
9 July 2026
Reply from Domestic & General - UK
Hi Laura,
Thanks for taking the time to leave a review.
I am deeply sorry to hear about the experience you had with our service and the repair of of your fridge freezer.
Although you were eventually offered a replacement, it's very disappointing to hear about the trouble with the original diagnosis and the delivery problems that followed.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at hello@domesticandgeneral.com with your full name and address details, we'll be more than happy to help.
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Exceptional customer service from…
Exceptional customer service from Kelly. She worked with some challenges. But worked hard and made suggestions to get the right policy in place. Could not fault her in anyway. 100% credit and brand ambassador for D&G.
8 July 2026
Reply from Domestic & General - UK
Hi Carol,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
I have had the insurance for many years…
I have had the insurance for many years on my appliances and domestic and general have never failed me - I’ve had a replacement fridge , replacement dishwasher over the years - I’m glad to receive my new dishwasher ☺️ the delivery guys were very helpful and efficient
7 July 2026
Reply from Domestic & General - UK
Hi Moona,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're delighted to read how helpful and reliable a service we have provided over the years you have been with us.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Got in touch within an hour of my…
Got in touch within an hour of my purchasing my washing machine ..
8 July 2026
Reply from Domestic & General - UK
Hi Jeanette,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Just great and thank you.
What was a problem was resolved very quickly by D&G without fuss.
Thank you to D&D for being so helpful.
1 July 2026
Reply from Domestic & General - UK
Hi Howard,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Great service and customer service xx
9 July 2026
Reply from Domestic & General - UK
Hi Tasmin,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you received such a great service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Mrs Evans,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you received such an efficient service,
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Margaret,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
The operator helped me and I was very…
The operator helped me and I was very satisfied with the result
8 July 2026
Reply from Domestic & General - UK
Hi Elizabeth,
Thanks for taking the time to share your 5 star review!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
D&G contact me every year to book in…
D&G contact me every year to book in the service. They are flexible on dates and have very competent engineers. The contact and engineers are always friendly and communicated well.
17 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We are please to hear that you are impressed with our service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
happy to get my fridge working…
I was so happy to get my fridge working, as I can't afford to keep throwing food away on my tight budget.
7 May 2026
Reply from Domestic & General - UK
Hi Amrat,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Very helpful
9 July 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
I have already submitted a review…
I have already submitted a review saying that I m STILL waiting on the new parts for my dishwasher despite them being ordered on 5/5, why are you asking again ànd no update given on my previous feedback..
5 May 2026
Reply from Domestic & General - UK
Hello Eileen,
Thanks for taking the time to leave a review.
I am deeply sorry to read about the delay in sourcing the parts for the repair of your dishwasher, and that we have sent out another invite to review our service despite having done this already.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
So we can take a look into what's gone wrong, can you please email us with your name and address details to hello@domesticandgeneral.com?
So that we can respond to you as quickly and effectively as possible, please include the following information in your email:
- Your full name, address, and postcode
- Your appliance type and brand
- Your plan number
Thank you,
Sam
D&G Team
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