Took a while for engineer to get booked. D&G said Friday but company had no engineer until followingTuesday. When he arrived did a good job when couldn't get parts were prompt in getting replacement... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always polite, listen properly, give you correct information. Excellent customer first class service, no quibble company nothing is too much trouble for them. Great advice Ty D & G been with you f... See more
Company replied
By the time I had got to D&G…I had been pushed from pillar to post by LG. From the very 1st phone call to D & G they took all the stress away and just got on with the job in hand, no faffing, no... See more
Company replied
D&G replaced my very old washing machine when it couldn’t be mended. The whole process was very straightforward. I was given many options regarding the replacement and once I chose the one I wanted e... See more
Company replied
Company details
- #121 of 136 best companies in Insurance company
- #23 of 29 best companies in Appliance repair service
- #114 of 120 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
146k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service very quick resolve
3 July 2026
Reply from Domestic & General - UK
Hello,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received.
Thank you,
Shane
D&G Team
You told me when to expect a technician…
You told me when to expect a technician and he arrived on time and immediately diagnosed the fault which you have confirmed will be fixed on 10th July
Great and thank you
6 July 2026
Reply from Domestic & General - UK
Hi Peter,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Easy to book appointment
Easy to book appointment. Very friendly and helpful engineer. Amazing delivery guys who worked swiftly to install my new washing machine.
29 June 2026
Reply from Domestic & General - UK
Hi Ciaran,
Thank you for taking the time to share your experience. We're pleased to see how happy you were with the engineer who attended and how quick you found the service.
Thank you,
Shane
D&G Team
Good cover & reasonable price
6 July 2026
Reply from Domestic & General - UK
Hi Richard,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received and that you find our service to be reasonably priced.
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hi Anthony,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to read how impressed you are with our service and continue to be protected with us.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Great and friendly service by your…
Great and friendly service by your agent, explained all the policy. I have all my domestic appliances with d&g.
3 July 2026
Reply from Domestic & General - UK
Hi Stewart,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Marcy,
Thanks for taking the time leave a review and feedback on the service you received.
We're pleased to read that you found it easy to set up your insurance online.
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Keith,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the polite service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Jennifer,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received such a helpful and friendly service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Excellent service from start to finish
3 July 2026
Reply from Domestic & General - UK
Hi Dawn,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received an excellent service!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Imran,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received and how fast you found it.
Thank you,
Shane
D&G Team
The whole replacement of our fridge…
The whole replacement of our fridge freezer was fast and easy. Both the engineer and the delivery people were friendly and helpful and the customer service when we rang D&G was helpful and solved the issue quickly. Thank you
3 July 2026
Reply from Domestic & General - UK
Hello Eve,
Thanks for taking the time to leave such a great review.
It fills us with pride to see how happy you were with the our replacement service and that everyone you interacted with was helpful and friendly.
Thank you,
Shane
D&G Team
Haseeb Ali & Ali Haider delivered an…
Haseeb Ali & Ali Haider delivered an American freezer. They were very professional and polite. They worked very well. And they completed all the service and I hope this message will be convey to them with my Thanks
6 July 2026
Reply from Domestic & General - UK
Hi Kamaljit,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're very pleased to read how professional and polite the delivery men were, who worked very well to deliver your replacement American fridge freezer.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
The men who deliver it and fitted the…
The men who deliver it and fitted the fridge freezer were very good at their job 👌
2 July 2026
Reply from Domestic & General - UK
Hello Sheila,
Thanks for reviewing D&G.
We're pleased to see how impressed you were with our suppliers delivery team and how capable they were.
Thank you,
Shane
D&G Team
The person on the phone
The person on the phone, really took their time, and was very friendly. I wasn’t rushed and there was no hard sell
4 July 2026
Reply from Domestic & General - UK
Hi Sarah,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're very pleased to read about the experience you had with our colleague, who was friendly and did not rush you at any point during the call.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Isabel,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Oge,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received.
Thank you,
Shane
D&G Team
Office staff were very professional
Office staff were very professional. Resolved my issues immediately very friendly
26 June 2026
Reply from Domestic & General - UK
Hi Mrs Clarke,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're very pleased to read how professional and friendly our staff were, whilst resolving your service issue immediately.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Though I was disappointed it took…
Though I was disappointed it took longer time but I am satisfied with the item delivered & installed the team was amazingly good kind and well experienced
2 July 2026
Reply from Domestic & General - UK
Hello,
Thanks for taking the time to leave us a 5 star review.
We're delighted to see how happy you are with your replacement and how impressed you were with the delivery team.
Thank you,
Shane
D&G Team
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