Took a while for engineer to get booked. D&G said Friday but company had no engineer until followingTuesday. When he arrived did a good job when couldn't get parts were prompt in getting replacement... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Always polite, listen properly, give you correct information. Excellent customer first class service, no quibble company nothing is too much trouble for them. Great advice Ty D & G been with you f... See more
Company replied
By the time I had got to D&G…I had been pushed from pillar to post by LG. From the very 1st phone call to D & G they took all the stress away and just got on with the job in hand, no faffing, no... See more
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D&G replaced my very old washing machine when it couldn’t be mended. The whole process was very straightforward. I was given many options regarding the replacement and once I chose the one I wanted e... See more
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Company details
- #121 of 136 best companies in Insurance company
- #23 of 29 best companies in Appliance repair service
- #113 of 119 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
146k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Domestic & General - UK
Hi,
Thank you for taking the time to leave a review. We are delighted to hear that you found the service quick and helpful.
We really appreciate your feedback.
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Sydney,
Thank you for your kind feedback. We are delighted to hear that the engineer made such a positive impression.
We really appreciate you taking the time to share your thoughts.
Thank you,
Louise,
D&G Team.
Great service
Great service from start to completion. Engineer efficient and friendly. Thank you
1 June 2026
Reply from Domestic & General - UK
Hi Barry,
Thank you for your feedback. We are delighted to hear that you received great service from start to finish.
Thank you for taking the time to share your experience with us.
Louise,
D&G Team.
Although the Engineer was able to…
Although the Engineer was able to reconnect the watet spill pipe back in place for discharge onto the motor evaporator plate, the fridge still accretes ice around the drain hole, but slower than before so i guess it is an old fridge design, and needs to be replaced.
11 June 2026
Reply from Domestic & General - UK
Hi,
Thank you for taking the time to share your feedback. We are pleased to hear that the engineer was able to improve the issue by reconnecting the water drain pipe and that the ice build up is occurring less frequently than before.
We appreciate that it can be frustrating when an appliance continues to show signs of an ongoing issue, particularly with an older model. It is good to know that the repair has had a positive impact, even if the underlying design of the appliance may be contributing to the remaining build up of ice.
Thank you for sharing your experience with us.
Louise,
D&G Team.
The operator was very helpful
2 July 2026
Reply from Domestic & General - UK
Hi Mary,
Thank you for taking the time to leave a review. We are delighted to hear that the agent was helpful and provided you with a positive experience.
Thank you,
Louise,
D&G Team.
Excellent service
The process from contacting D &G to the engineer making the repair of the washing machine was very straight forward,the engineer was very polite and had very good knowledge of the appliance
25 May 2026
Reply from Domestic & General - UK
Hi Sam,
Thank you for taking the time to share your experience. We are delighted to hear that the process from contacting D&G through to the repair of your washing machine was straightforward and hassle free.
Thank you.
Louise,
D&G Team.
Good cover to have for appliances
Another great example of why I have been with D&G for nearly 20 years, most of my appliances are covered any repairs have been fixed within a good time frame, washing machine replaced previously as the drum was damaged, more recently fridge freezer just got repaired can’t fault D&G if always found the staff extremely helpful and polite.
19 June 2026
Reply from Domestic & General - UK
Hi Denise,
Thank you for your wonderful feedback and for choosing D&G for nearly 20 years. We are delighted to hear that you have had such positive experiences with your appliance cover and that repairs have been completed within a good timeframe.
It is great to know that we have been able to support you with both repairs and replacements when needed, and that your recent fridge freezer repair went smoothly. We are also pleased to hear your kind comments about our team being helpful and polite, as providing excellent customer service is very important to us.
Thank you for your continued loyalty and trust in D&G.
Louise,
D&G Team.
Really good friendly service a little…
Really good friendly service a little delay so maybe a bit better communication but things happen
3 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for taking the time to leave a review. We are pleased to hear that you received really good and friendly service. We also appreciate your comments regarding the delay and communication. While delays can sometimes happen, we understand how important it is to keep customers informed throughout the process.
Thank you for your understanding and for sharing your experience with us.
Louise,
D&G Team.
Quick diagnostic and repair following…
Quick diagnostic and repair following day when engineer got part..
Stress free.. Lovely engineer...
3 July 2026
Reply from Domestic & General - UK
Hi there Kevin,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the attending repair agent has been in promptly resolving the issues at hand!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Diana,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
3 visits and an amazing engineer
First engineer blew electrics and stoped machine working altogether he returned following week advising fixed and left but when I tried washing machine fault came up again had to wait another week for repair. Engineer arrived at house didn’t text I missed him literally by 2 mins and had to wait another week further week then Charles appeared who was amazing fixed machine after full checks
10 June 2026
Reply from Domestic & General - UK
Hi Sheena,
Thank you for your review, we are sorry to hear that your repair experience was affected by repeated visits and delays. We appreciate how frustrating it must have been when the initial repair did not resolve the issue, followed by a missed appointment that resulted in a further wait for your washing machine to be repaired.
We are delighted to hear that Charles provided such excellent service. It is wonderful to know that he carried out thorough checks and was able to get your washing machine fixed properly.
Thank you for taking the time to share your experience.
Louise,
D&G Team.
Excellent and quick service.
The engineer done a very good and excellent job in repairing our tumble dryer and arrived on time. I was able to get very quick appointment when I did it online.
3 July 2026
Reply from Domestic & General - UK
Hi there William,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that the repair agent was able to promptly resolve the issue with the appliance at hand!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Keith,
Thank you for taking the time to leave this review!
We're pleased to hear that you're happy with the service provided from us overall.
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Judy,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Washer repair
Got e mail to say washer could not be fixed . Link to choose a new one came the following Tuesday
25 June 2026
Reply from Domestic & General - UK
Hi there Annette,
Thank you for taking the time to leave this review!
We're pleased to hear that we were able to get you a brand new appliance due to being unable to repair the prior one!
Thank you,
Andrew
D&G Team
It was delivered on time and in perfect…
It was delivered on time and in perfect condition
11 June 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Not fit for purpose
This Company had arranged for an engineer to call on 30/06/26 to repair my Belling Range Gas Cooker. Engineer sent text day before to cancel. Contacted D&G who arranged another appointment for 03/07/26, again engineer sent text day before visit and cancelled again. Contacted D&G again to complain. D&G arranged another appointment for different Company to carry out repair on 7/07/26, guess what, yes they cancelled this appointment as they are not registered Gas Safe.
Is it no wonder I am frustrated, annoyed not to mention the inconvenience. Awaiting response from CEO of D&G. Poor service
3 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi John,
Thank you for taking the time to leave a review. We are sorry to hear about the repeated appointment cancellations and the frustration and inconvenience this has caused. We understand how disappointing it must be to have arranged multiple repair visits, only for them to be cancelled before the scheduled dates.
This has not been the level of service you expected. We recognise the disruption this situation has caused and understand your concerns.
Can you please email us at Hello@domesticandgeneral.com mentioning this review so we can look into this for you.
Thank you,
Louise,
D&G Team.
Excellent Customer Service
I recently had an engineer out to repair my washing machine, once they had gone I tried to use the machine and the same problem was there, I rang up to make a complaint and thought I would have to wait ages for a response, however I was contacted the next day and my complaint was dealt with very efficiently, with the offer of a new machine, as my old one was old and no cost to me.
3 July 2026
Reply from Domestic & General - UK
Hi there Paula,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get you a brand new appliance under the plan with us!
Thank you,
Andrew
D&G Team
Getting the job done very quickly Thank…l
Getting the job done very quickly Thank you B w
3 July 2026
Reply from Domestic & General - UK
Hi there Barbara,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how prompt the service provided has been!
Thank you,
Andrew
D&G Team
Dishwasher
Most of it was great. I had 3 appliances break and were sorted, so not sure which one this is for, but all were sorted in a week or so.
They even replaced the large fridge with a fridge/freezer which I asked for and got, so that was a nice bonus as I don't need a large fridge anymore.
The dishwasher was odd. I had a beko freestanding, been repaired before without issue, but they had it as a Miele integrated. I hadn't realised they were integrated replacements, so that was a hassle, but sorted easy enough.
The proper replacement is another beko, but I don't know about the specs they use to replace. It's a MUCH inferior product in terms of space, settings, performance and everything that makes a dishwasher a dishwasher to the point I'm actually looking to buy a replacement as it's so useless compared to my last one. Only been 2 days and I already had to run it 4x as its smaller and doesn't even clean plates properly. Does do a great job on glasses though, never had glasses so clear and shiny to be fair. I always use the eco function, and always have, and the same tablets as previous, so all this is based on that setting, which is about 3hrs on this one instead of 5 on the last.
1 July 2026
Reply from Domestic & General - UK
Hi Colin,
Thank you for your detailed review, we are delighted to hear that your appliance claims were resolved quickly and that your replacements were arranged within around a week. It is especially pleasing to know that you were able to receive a fridge freezer replacement that better suited your needs.
We are sorry to hear, however, that you have been disappointed with the performance of the replacement dishwasher. We understand how frustrating it can be when a replacement appliance does not meet the standards or functionality you were used to, particularly when it impacts capacity and cleaning performance.
Thank you for taking the time to provide such balanced and detailed feedback about your experience overall.
Thank you,
Louise,
D&G Team.
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