Took a while for engineer to get booked. D&G said Friday but company had no engineer until followingTuesday. When he arrived did a good job when couldn't get parts were prompt in getting replacement... See more
Company replied
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Review summary
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What people talk about most
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Always polite, listen properly, give you correct information. Excellent customer first class service, no quibble company nothing is too much trouble for them. Great advice Ty D & G been with you f... See more
Company replied
By the time I had got to D&G…I had been pushed from pillar to post by LG. From the very 1st phone call to D & G they took all the stress away and just got on with the job in hand, no faffing, no... See more
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D&G replaced my very old washing machine when it couldn’t be mended. The whole process was very straightforward. I was given many options regarding the replacement and once I chose the one I wanted e... See more
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Company details
- #121 of 136 best companies in Insurance company
- #23 of 29 best companies in Appliance repair service
- #113 of 119 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
146k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Domestic & General - UK
Hi there Judy,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Washer repair
Got e mail to say washer could not be fixed . Link to choose a new one came the following Tuesday
25 June 2026
Reply from Domestic & General - UK
Hi there Annette,
Thank you for taking the time to leave this review!
We're pleased to hear that we were able to get you a brand new appliance due to being unable to repair the prior one!
Thank you,
Andrew
D&G Team
It was delivered on time and in perfect…
It was delivered on time and in perfect condition
11 June 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Not fit for purpose
This Company had arranged for an engineer to call on 30/06/26 to repair my Belling Range Gas Cooker. Engineer sent text day before to cancel. Contacted D&G who arranged another appointment for 03/07/26, again engineer sent text day before visit and cancelled again. Contacted D&G again to complain. D&G arranged another appointment for different Company to carry out repair on 7/07/26, guess what, yes they cancelled this appointment as they are not registered Gas Safe.
Is it no wonder I am frustrated, annoyed not to mention the inconvenience. Awaiting response from CEO of D&G. Poor service
3 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi John,
Thank you for taking the time to leave a review. We are sorry to hear about the repeated appointment cancellations and the frustration and inconvenience this has caused. We understand how disappointing it must be to have arranged multiple repair visits, only for them to be cancelled before the scheduled dates.
This has not been the level of service you expected. We recognise the disruption this situation has caused and understand your concerns.
Can you please email us at Hello@domesticandgeneral.com mentioning this review so we can look into this for you.
Thank you,
Louise,
D&G Team.
Excellent Customer Service
I recently had an engineer out to repair my washing machine, once they had gone I tried to use the machine and the same problem was there, I rang up to make a complaint and thought I would have to wait ages for a response, however I was contacted the next day and my complaint was dealt with very efficiently, with the offer of a new machine, as my old one was old and no cost to me.
3 July 2026
Reply from Domestic & General - UK
Hi there Paula,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get you a brand new appliance under the plan with us!
Thank you,
Andrew
D&G Team
Getting the job done very quickly Thank…l
Getting the job done very quickly Thank you B w
3 July 2026
Reply from Domestic & General - UK
Hi there Barbara,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how prompt the service provided has been!
Thank you,
Andrew
D&G Team
Dishwasher
Most of it was great. I had 3 appliances break and were sorted, so not sure which one this is for, but all were sorted in a week or so.
They even replaced the large fridge with a fridge/freezer which I asked for and got, so that was a nice bonus as I don't need a large fridge anymore.
The dishwasher was odd. I had a beko freestanding, been repaired before without issue, but they had it as a Miele integrated. I hadn't realised they were integrated replacements, so that was a hassle, but sorted easy enough.
The proper replacement is another beko, but I don't know about the specs they use to replace. It's a MUCH inferior product in terms of space, settings, performance and everything that makes a dishwasher a dishwasher to the point I'm actually looking to buy a replacement as it's so useless compared to my last one. Only been 2 days and I already had to run it 4x as its smaller and doesn't even clean plates properly. Does do a great job on glasses though, never had glasses so clear and shiny to be fair. I always use the eco function, and always have, and the same tablets as previous, so all this is based on that setting, which is about 3hrs on this one instead of 5 on the last.
1 July 2026
Reply from Domestic & General - UK
Hi Colin,
Thank you for your detailed review, we are delighted to hear that your appliance claims were resolved quickly and that your replacements were arranged within around a week. It is especially pleasing to know that you were able to receive a fridge freezer replacement that better suited your needs.
We are sorry to hear, however, that you have been disappointed with the performance of the replacement dishwasher. We understand how frustrating it can be when a replacement appliance does not meet the standards or functionality you were used to, particularly when it impacts capacity and cleaning performance.
Thank you for taking the time to provide such balanced and detailed feedback about your experience overall.
Thank you,
Louise,
D&G Team.
Fantastic was fixed in 2 appointments…
Fantastic was fixed in 2 appointments within two weeks needs parts ordering washing machine is good as new highly recommend have d&g for my dryer too absolutely fantastic service throughout. Thankyou so much worth every penny xx
3 July 2026
Reply from Domestic & General - UK
Hi Catherine,
Thank you for your review, we are delighted to hear that your washing machine was repaired within two appointments and that the required parts were sourced so it could be restored to full working order.
We are also grateful for your recommendation and pleased to hear that you have chosen D&G cover for your dryer as well. Your kind comments about the service you received throughout mean a great deal to us.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi,
Thank you for your review, we are delighted to hear that your experience was great and that you have no complaints. It is wonderful to know that everything went smoothly and met your expectations.
Thank you for taking the time to share your feedback.
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Diana,
Thank you for your review, we are delighted to hear that your experience was seamless. Knowing that everything went smoothly and that you would highly recommend us is wonderful feedback for us.
Thank you for taking the time to share your experience.
Louise,
D&G Team.
the product was not installed
the product was not installed. we were told to find an electrician or Handyman to install it , and get didicoys to take the old appliance away
30 June 2026
Reply from Domestic & General - UK
Hi Susan,
Thank you for your review, we are sorry to hear that your replacement appliance was not installed as expected and that you were advised to arrange an electrician and disposal of the old appliance yourself.
Installation and recycling services are provided by the supplier, so we would not be aware of any issues unless they are brought to our attention.
If installation was requested or paid for as part of your replacement, please contact our Product Replacement Team on 0333 000 4970 so that the matter can be reviewed and any applicable refund processed.
Thank you for sharing your experience.
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Lynn,
Thank you for your review, we are delighted to hear that you received excellent service and found our staff to be extremely helpful. Providing a positive experience for our customers is very important to us, and it is wonderful to know that this was reflected in your experience.
Thank you for taking the time to share your feedback.
Louise,
D&G Team.
From the time the fridge/was deemed…
From the time the fridge/was deemed unrepairable to when the new one was fitted took one week ,fantastic service from start to finish.we love our new fridge/freezer thank you
24 June 2026
Reply from Domestic & General - UK
Hi Michael,
Thank you for your review, we are delighted to hear that the process from your fridge freezer being deemed beyond repair to the installation of your new appliance took just one week. It is wonderful to know that you received fantastic service from start to finish and that you are pleased with your new fridge freezer.
Thank you for taking the time to share your experience.
Louise,
D&G Team.
Prompt delivery at time specified
Prompt delivery at time specified, product quickly installed and old appliance taken away.Good service.
28 June 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review, we are delighted to hear that your appliance was delivered at the scheduled time, installed quickly, and that your old appliance was taken away without any issues. It is great to know that you received good service throughout the process.
Thank you for taking the time to share your experience.
Louise,
D&G Team.
I have been with company for years
I have been with company for years . My washing machine needed a repair after a month and 3 different days taken off work the job was not complete . I have a disabled child at home and relay heavily on my washing machine . When I put a complaint in I was told my insurance does not cover the part after waiting a month and them having the information of what was wrong . The actual part is only £10.00 to buy but I held off due to not making my insurance void . The service from the complaint team was awful . So further on iv lost 3 days wages no machine for a month and absolutely no support from the company , would strongly suggest sourcing another company to insure ur items
3 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations, particularly given the inconvenience caused by multiple appointments and the length of time without your washing machine. We understand how important a working appliance can be, especially when supporting a family member with additional needs.
While some parts are not covered under the plan, including issues relating to cosmetic damage, we appreciate that this can be frustrating, particularly after waiting for a repair outcome. We are also sorry to learn that you were disappointed with the service you received during the complaints process.
We appreciate your sharing your experience.
Thank you,
Louise,
D&G Team.
Very good DandG
The engineer was very helpful and polite he explained what was doing and what was wrong
10 June 2026
Reply from Domestic & General - UK
Hi Rosaline,
We are pleased to hear that the engineer was helpful and polite throughout the visit. It is great to know that they took the time to clearly explain what they were doing and identify the issue, helping to make the experience a positive one.
Thank you for sharing your feedback.
Louise,
D&G Team.
I like this company because it sticks…
I like this company because it sticks to its promises.
3 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Cynthia,
Thank you for your review, we are delighted to hear that you feel we stick to our promises. Providing a dependable service that our customers can trust is very important to us, and it is wonderful to know this has been reflected in your experience.
Thank you for sharing your feedback.
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Julie,
Thank you for your review, we are delighted to hear that you found the cover to be great value and reasonably priced.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Pat,
Thank you for your review, we are delighted to hear that you received great customer care and support.
Thank you for taking the time to share your experience.
Thank you,
Louise,
D&G Team.
Fridge freezer
I had appointments all week and would have like an afternoon appointment but was told they were all day appointments other than this I was very happy with the service so far.
22 June 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review, we are pleased to hear that you have been very happy with the service so far.
We appreciate your comments regarding appointment availability and understand that an afternoon appointment would have been more convenient for you. We are glad that, despite this, your overall experience has been a positive one.
Thank you,
Louise,
D&G Team.
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