Took a while for engineer to get booked. D&G said Friday but company had no engineer until followingTuesday. When he arrived did a good job when couldn't get parts were prompt in getting replacement... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always polite, listen properly, give you correct information. Excellent customer first class service, no quibble company nothing is too much trouble for them. Great advice Ty D & G been with you f... See more
Company replied
By the time I had got to D&G…I had been pushed from pillar to post by LG. From the very 1st phone call to D & G they took all the stress away and just got on with the job in hand, no faffing, no... See more
Company replied
D&G replaced my very old washing machine when it couldn’t be mended. The whole process was very straightforward. I was given many options regarding the replacement and once I chose the one I wanted e... See more
Company replied
Company details
- #121 of 136 best companies in Insurance company
- #23 of 29 best companies in Appliance repair service
- #114 of 120 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
146k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A quick & brilliant service
Had a problem with fridge freezer not going cold in fridge call you, Engineer came check if out, said it was not repairable scap, sort out a replacement. Got new fridge/freezer within a week, brilliant quick great service
1 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for leaving a 5 star review, We are glad to see that the service received with regards to our repair agents and then also with our replacement team was so positive.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
My dryer broke down engineer could not…
My dryer broke down engineer could not fix it. Domestic and general send me a link straightaway and we have a new dryer within a week. Thank you for a great service again
26 June 2026
Reply from Domestic & General - UK
Hi Miriam,
Thanks for taking the time leave a review and feedback on the service you received.
We're pleased to hear that, although we were unable to fix your appliance, we were able to arrange a replacement to be delivered so quickly.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Quick and efficient service
I was quickly sorted out with a replacement washing machine when mine could not be repaired. There was plenty of choice.
30 June 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time leave a review and feedback on the service you received.
We're pleased to hear that, although we were unable to fix your appliance in a timely manor, we were able to arrange a replacement to be delivered so quickly.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Thanks for a straightforward replacement
Thanks for a straightforward replacement of my old washing machine for a new AEG. A bit of high excess, and an initial confusion of my case that delay my replacement for about 2 weeks, but a good chat customer service resolved my issues. Delivery was prompt, and so far, my new washing machine works and shines in my kitchen.
1 July 2026
Reply from Domestic & General - UK
Hi Sandra,
Thank you for leaving a 5 star review, We are glad to see that the service received with regards to our repair agents and then also with our replacement team was so positive.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
Reply from Domestic & General - UK
Hi Gustavo,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you received an excellent service from our call centre agents
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
Absolutely fantastic service
Absolutely fantastic service. Always lovely engineers and their resolution times are exemplary. I have everything in my house covered with them
4 July 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to share your review!
We're pleased to hear that you received quick and effective service from our engineer!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
The guys were in and out with removing…
The guys were in and out with removing the old one and installing the new one .
3 July 2026
Reply from Domestic & General - UK
Hi Roohi,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General, specifically in this case with regards to your replacement item.
Should you need any further assistance please get back in contact.
Thank you,
Nathan
D&G Team
a company giving excellent value for money
the chat was comfortable and informative. the agent explained all the benefits clearly and i was happy to proceed
2 July 2026
Reply from Domestic & General - UK
Hi Christine,
Thank you for your kind words and feedback.
If you need any assistance in the future, please don’t hesitate to get back in touch.
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi Roy,
Thanks for taking the time to share your review!
We're pleased to hear that you received excellent service from our engineer!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
On time very polite tidy very pleased…
On time very polite tidy very pleased many thanks have 6 products with your company direct debit and would reccomend your technician Lee G. Many thanks again will be signing up for the extra ten years cover with you.
6 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for leaving such a high review on the service that Domestic and General and our engineers have provided.
If your require any further assistance please don't be afraid to get back in contact, we will be more than happy to help.
Thank you,
Nathan,
D&G Team
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Was early.
Was early.
Issue found and a resolve
The gentle man was professional and pleasant.
6 July 2026
Reply from Domestic & General - UK
Hi Mercedes,
Thanks for taking the time to share your review!
We're pleased to hear that you received quick and effective service from our engineer!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
Replacing my 14 year old washing machine
Domestic & General service was exceptional in the way they handled everything from beginning to the end.They went above & beyond my expectation from ordering my machine & delivering it on time. Their customer service & Transport Agents were very professional & provided first class service. A massive THANK YOU
6 July 2026
Reply from Domestic & General - UK
Hi Mercy,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General, specifically in this case with regards to your replacement item.
Should you need any further assistance please get back in contact.
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi there,
Thank you very much for your kind words and thoughtful feedback.
Should you require any further assistance in the future, please do not hesitate to get in touch.
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi John,
Thank you so much for taking the time to leave a five-star review — it truly means a lot to us!
If you ever need anything else, we’ll be more than happy to help. Just reach out anytime.
Thank you,
Nathan
D&G Team
This company has an impressive customer…
This company has an impressive customer service. The staff are brilliant, they listen to their customers and they're there for and ready to support and help their customers with kindness.
3 July 2026
Reply from Domestic & General - UK
Hi Sarra,
Thank you for you feedback, It's great to see how happy our customers are with the service we provide, this means a lot to us.
If you require any further help in the future please don't hesitate to get in contact.
Thank you,
Nathan
D&G Team
Once the problem with a the fridge was…
Once the problem with the fridge was reported,domestic and general sent an engineer on Friday to access the problem.
Edel I believe was the engineer who attended he diagnosed and said he would return on Monday to carry out the repair he did so efficiently and in a professional manner with a friendly smile.
Overall very happy with the service received.
3 July 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to share your review!
We're pleased to hear that you received excellent service from our engineer!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan,
D&G Team
Reply from Domestic & General - UK
Hi Fay,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General.
Should you need any further assistance please get back in contact.
Thank you,
Nathan
D&G Team
Change to policy
I wanted to take 2 of my appliances off my insurances and just keep One going. Was handled very courteously. Very happy with outcome D&G
25 June 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to share your 5 star review!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi Sheila,
Thank you for your feedback today. We are glad our team have done so well for you.
Please don't hesitate to get back in contact if you are in need of our service.
Thank you,
Nathan
D&G Team
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