Took a while for engineer to get booked. D&G said Friday but company had no engineer until followingTuesday. When he arrived did a good job when couldn't get parts were prompt in getting replacement... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always polite, listen properly, give you correct information. Excellent customer first class service, no quibble company nothing is too much trouble for them. Great advice Ty D & G been with you f... See more
Company replied
By the time I had got to D&G…I had been pushed from pillar to post by LG. From the very 1st phone call to D & G they took all the stress away and just got on with the job in hand, no faffing, no... See more
Company replied
D&G replaced my very old washing machine when it couldn’t be mended. The whole process was very straightforward. I was given many options regarding the replacement and once I chose the one I wanted e... See more
Company replied
Company details
- #121 of 136 best companies in Insurance company
- #23 of 29 best companies in Appliance repair service
- #113 of 119 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
146k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy service and helpful staff.
29 June 2026
Reply from Domestic & General - UK
Hi Shaz,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the speed of the service you received and how helpful you found us.
Should you need us again, we'll be more than happy to help!
Thank you,
Shane
D&G Team
Excellent service
Excellent service, easy, quick and now I have a lovely new washing machine, no hassle at all
3 July 2026
Reply from Domestic & General - UK
Hello there,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received and with your new washing machine.
Thank you,
Shane
D&G Team
The engineer was very good and I am…
The engineer was very good and I am happy with the job he did. It neat and clean
3 June 2026
Reply from Domestic & General - UK
Hi Surjit,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
i was a thoroughly enjoyable experience…
i was a thoroughly enjoyable experience great customer service service and whole process was well talked through
3 July 2026
Reply from Domestic & General - UK
Hi Simon,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you received.
It's great to read that you had such an enjoyable experience with our staff who provided a great service!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Engineer Luke was friendly
Engineer Luke was friendly, helpful and efficient, and kindly installed our previous TV to use while ours was away.
19 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi Ian,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
All was very easy and pleasant to deal…
All was very easy and pleasant to deal with. After phone call to D and G they sent out an engineer. Had an email said it couldn’t be repaired so to choose a new machine.
22 June 2026
Reply from Domestic & General - UK
Hi Jackie,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Excellent service
I found it easy to arrange an appointment, the engineer phoned in advance to let me know he was coming, arrived punctually and carried out the work efficiently with attention to detail and took time to talk things through with me afterwards
2 July 2026
Reply from Domestic & General - UK
Hello,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Boiler problems
On 2occasions the problem was solved by two engineers but the fault returned within a few hours I called the last engineer personally he said he would call a ideal engineer for me which he did as he said it was a intermitant fault and I had a platinum policy which would cover me the engineer turned up I explained what had happened before he tested the boiler and replaced a part and did a service on boiler so I wouldn’t have to contact domestic &general for a re visit.thankyou ideal and the two engineers from 365?
11 June 2026
Reply from Domestic & General - UK
Hello Norman,
Thanks for taking the time to share your experience. we're pleased to see how impressed you were with the service you received from the engineers at 365 and Ideal who attended.
Should you need us again we'll be more than happy to help.
Thank you,
Shane
D&G Team
Everyone's are welcomed since I be with the company
Everyone's are welcomed, helping with teams work and seeing to maintaining equal opportunities.
3 July 2026
Reply from Domestic & General - UK
Hi Veronica,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Anthony,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hello Mrs MacAulay-Sutherland,
Thanks for taking the time to review D&G.
We're pleased to see how impressed you were with the service you received from Andrew.
Thank you,
Shane
D&G Team
FIXED FIRST TIME
New pressure vessel fitted on service which failed within 1 week. Replacement fitted by engineer and no issues now. Quick service time and knowledgeable engineer.
29 May 2026
Reply from Domestic & General - UK
Hi Sharon,
Thank you for taking the time to share your experience. We're pleased to see how happy you were with the engineer who attended and how quick you found the service.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Engineer was very helpful and patient.
2 June 2026
Reply from Domestic & General - UK
Hi Peter,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Excellent experience very happy with…
Excellent experience very happy with domestic and generals personal service
3 July 2026
Reply from Domestic & General - UK
Hi Robert,
Thanks for taking the time to share your 5 star review!
We're very pleased to read that you've had such an excellent experience with our service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Kellyanne,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Very quick response from them
Very quick response from them. I have been using them for years now. Good as always
2 July 2026
Reply from Domestic & General - UK
Hi Jasmin,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Peter,
Thank you for your kind words ,
If you do need any assistance in future, please contact back anytime.
Thank you,
Nathan,
D&G Team
The service was excellent
The service was excellent, the engineer arrived at the time stated, did a really good job gave useful advice about future care of equipment and clean up the area before leaving
26 June 2026
Reply from Domestic & General - UK
Hi Elaine,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a wonderful day.
Thank you,
Emma
D&G Team
Good repair guy !
The repair guy was very good … better than the last one, who didn’t fix the problem ! This guy knew his stuff… even managed to upsell me a couple of drying balls !
2 June 2026
Reply from Domestic & General - UK
Hi Robert,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Call person was friendly and patient…
Call person was friendly and patient and explained everything well
24 June 2026
Reply from Domestic & General - UK
Hi Lynne,
Thank you for the high rating.
We're happy that you've received good service.
Please reach out to us, should you need anything else.
Have a lovley day.
Thank you,
Emma
D&G Team
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