www.domli.co.uk Reviews 1,549

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including worktops, tables, and shelves, often highlighting the beautiful wood and solid construction. The delivery service is frequently commended for being quick, efficient, and well-packaged, ensuring items arrive in good condition. Many people also appreciate the clear communication and overall positive service experience, making them likely to recommend and reorder from the company. However, some customers experienced issues with delivery, including delays, missed deliveries, and unhelpful drivers, which led to frustration and wasted time. A few people also noted minor product imperfections, such as machining marks or faulty screw holsters, and occasional problems with missing items or incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality, solid wood... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting beautiful, dense oak,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and efficient with clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more

Rated 5 out of 5 stars

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more

Rated 5 out of 5 stars

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more

Company replied

Rated 5 out of 5 stars

I ordered a bespoke circular table with cast iron base. I had various emails with staff about details required and each time they were super helpful. When my table arrived it was very well packaged. I... See more

Company replied


Company details

  1. #155 of 244 best companies in Home improvement shop

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing table and really good quality

Amazing table and really good quality, quick delivery and nice delivery man, would recommend

4 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Haley,

Thank you for your wonderful 5-star review.

We're thrilled to hear that you're so pleased with your table and that the quality lived up to your expectations. It's also great to know that your order arrived quickly and that our delivery partner provided a positive experience.

We take pride in both our products and the service that accompanies them, so your feedback means a great deal to us.

Thank you for your recommendation and for choosing domli. We hope you enjoy your new table for many years to come.

Warm regards,

The domli Team

Rated 5 out of 5 stars

Worktops

I originally ordered two worktops from B&Q but after being messed around for over two months I cancelled them and ordered two more from Domli, I received them within 3 days and saved over £200.
Top notch service and the worktops are excellent 👍🏻

27 May 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Paul,

Thank you for taking the time to leave such a fantastic 5-star review.

We're sorry to hear that you experienced delays elsewhere, but we're delighted that we were able to get your worktops to you quickly and provide a much smoother experience.

It's especially pleasing to hear that not only did your order arrive within a few days, but that you also found excellent value for money. We work hard to offer high-quality products at competitive prices without compromising on service.

Thank you for your kind comments about both our team and your new worktops. We truly appreciate your business and your recommendation.

Enjoy your new worktops, and thank you for choosing domli.

Best wishes,

The domli Team

Rated 5 out of 5 stars

Oiled finished table top

The quality and oiled finish is perfect, allowing us to finish our project with a flourish. Well packed and delivered right on time. Praise where it’s due.

2 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Annette,

Thank you for your fantastic 5-star review.

We're delighted to hear that the quality and oiled finish were exactly what you were looking for and helped put the finishing touches on your project. There's something especially rewarding about seeing a project come together, so it's wonderful to know our product played a part in that.

We're also pleased that your order arrived well packaged and right on schedule. We put a great deal of care into both the manufacture and delivery of our products, so it's always appreciated when customers notice.

Thank you for your kind words and for giving praise where it's due. We truly appreciate your support and thank you for choosing domli.

Best regards,

The domli Team

Rated 3 out of 5 stars

Visible machining marks

The top that arrived with my desk had visible machining and sanding marks all over it, other people might not notice/be bothered, but I am a woodworker and it really stood out to me. I chose to rectify this myself rather than have the hassle of sending it back for something that is probably standard rather than a poor example, but it shouldn’t have been supplied in this condition.

2 June 2026
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Reply from www.domli.co.uk

Hello Mr McGill,

Thank you for taking the time to leave a Trustpilot review.

I am sorry to learn that you are disappointed with the overall quality of your desktop. Customer satisfaction is extremely important to us, and we take all feedback seriously.

Having reviewed our records, I am unable to find any previous correspondence regarding the quality concerns you have raised. As we were not aware of the issue, we have not had the opportunity to investigate or put matters right for you.

To help resolve this, I have contacted you directly via email and would welcome the opportunity to discuss your concerns in more detail. Once we have a better understanding of the issues you have experienced, we will do our best to work towards a satisfactory resolution.

I look forward to hearing from you.

Kind regards,

Greg
Domli Limited

Rated 5 out of 5 stars

Great process from start to finish

Great process from start to finish, couldn’t have asked for better service and product is just what we ordered.

2 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Dan,

Thank you for your wonderful 5-star review.

We're delighted to hear that you had a great experience from start to finish and that both the service and product met your expectations. We work hard to ensure every order runs as smoothly as possible, so it's fantastic to know that everything arrived exactly as you had hoped.

Your kind feedback means a great deal to the team, and we're grateful that you took the time to share your experience.

Thank you for choosing domli. We hope to be of service again in the future.

Kind regards,

The domli Team

Rated 5 out of 5 stars

Very pleased with desk and prompt…

Very pleased with desk and prompt delivery.

1 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Simon,

Thank you for your 5-star review.

We're delighted to hear that you're very pleased with your desk and that your order was delivered promptly. Providing high-quality products alongside a reliable service is something we take great pride in, so it's wonderful to know we've met your expectations.

Thank you for choosing domli and for taking the time to share your feedback. We hope you enjoy your new desk for many years to come.

Best wishes,

The domli Team

Rated 5 out of 5 stars

Good communication 👏

Good communication throughout the process and a speedy delivery service

1 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Richard,

Thank you for your fantastic 5-star review.

We're pleased to hear that you found our communication clear and helpful throughout the process and that your order was delivered quickly. Keeping our customers informed every step of the way is important to us, so it's great to know that this contributed to a positive experience.

We appreciate you taking the time to share your feedback and thank you for choosing domli.

Kind regards,

The domli Team

Rated 5 out of 5 stars

Have over time ordered a few different…

Have over time ordered a few different pieces from Domli. Always arrive on schedule, well packed and protected and in perfect condition. Recommended.

1 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello James,

Thank you for your fantastic review and, most importantly, for being a returning customer.

There is no greater compliment than a customer choosing to come back to us time and again, so we're delighted to hear that you've ordered several pieces from domli since 2024 and have consistently had a positive experience.

It's great to know that your orders have arrived on schedule, well protected, and in perfect condition. We take a great deal of care with both the manufacture and packaging of our products, so your feedback is greatly appreciated.

Thank you for your continued support and recommendation. We look forward to helping with your next project whenever the time comes.

Best wishes,

The domli Team

Rated 5 out of 5 stars

Always excellent service from Domli

Always excellent service from Domli. Quality products at great prices and well organised delivery. We have previously purchased a table top which we used to build our own dining table and have just purchased a large work surface which is going to be a new desk top in the office. We are looking forward to ordering more work surfaces from Domli when we redo our kitchen next year. Highly recommend!

1 June 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello S Moore,

Thank you for your wonderful review and for your continued support of domli.

It's fantastic to hear that you've returned to us for multiple projects and that you've been consistently pleased with our products, pricing, and delivery service. We love hearing how customers use our products in creative ways, and it's great to know that one of our table tops became part of your bespoke dining table and that your latest purchase will serve as a new office workspace.

We're especially pleased to hear that you're already planning to use domli products as part of your kitchen renovation next year. Repeat custom and recommendations like yours mean a great deal to our team and are the best endorsement we could ask for.

Thank you once again for your kind words and recommendation. We look forward to helping bring your future projects to life.

Warm regards,

Rated 4 out of 5 stars

Great product

Great product, it's nice to find a company that's operation is responsibly sourced. I did have an issue after delivery. But this was sorted swiftly and professionally.

26 May 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Jonathan,

Thank you for taking the time to leave us a review.

We're delighted to hear that you're pleased with the product and that our commitment to responsibly sourced materials was something you valued. Sustainability and responsible sourcing are important to us, so it's always encouraging when customers recognise the effort that goes into this aspect of our business.

While we're sorry there was an issue following delivery, we're pleased that our customer support team was able to resolve it swiftly and professionally. Things don't always go perfectly, but when challenges do arise, we aim to put them right as quickly as possible.

Thank you for choosing domli and for your balanced feedback. We hope to have the opportunity to serve you again in the future.

Best regards,

The domli Team

Rated 5 out of 5 stars

I had a look in mind and there it was…

I had a look in mind and there it was on the Domli website. It wasn't exactly what I was looking for but it was exactly what I needed. Ordering was easy, communication was constant so I knew what was happening when. I ordered on a Friday of bank holiday weekend and it arrived Tuesday morning so next business day as promised.
The bench itself is beyond expectation, the quality, easy of putting together and looks amazing in my hallway. It's sturdy and solid yet elegant and graceful. I can't recommend Domli more highly, and I will be a returning customer.

22 May 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Karen,

Thank you for taking the time to leave such a thoughtful and detailed review.

We love your comment that the bench wasn't exactly what you were looking for, but was exactly what you needed. It's always rewarding to know that a customer has found the perfect piece for their space, even when they weren't expecting it.

We're delighted that the ordering process was straightforward and that our communication kept you informed every step of the way. It's also great to hear that your bench arrived as promised, especially over a bank holiday weekend.

Most importantly, we're thrilled that the bench exceeded your expectations. Describing it as sturdy and solid yet elegant and graceful is exactly the balance we strive for when designing and crafting our furniture. We're pleased that assembly was simple and that it has found the perfect home in your hallway.

Thank you for your incredibly kind recommendation. Knowing that you plan to return to domli in the future is the highest compliment we could receive.

We look forward to serving you again.

Warm regards,

Rated 5 out of 5 stars

Great value, excellent wood, good company

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t deliver the upstand I ordered with my other items, so I contacted Domil & they immediately found out they had been damaged in transit so sent a replacement straight out, giving me a choice for delivery day. Great, efficient company, would recommend.

21 May 2026

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