www.domli.co.uk Reviews 1,549

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including worktops, tables, and shelves, often highlighting the beautiful wood and solid construction. The delivery service is frequently commended for being quick, efficient, and well-packaged, ensuring items arrive in good condition. Many people also appreciate the clear communication and overall positive service experience, making them likely to recommend and reorder from the company. However, some customers experienced issues with delivery, including delays, missed deliveries, and unhelpful drivers, which led to frustration and wasted time. A few people also noted minor product imperfections, such as machining marks or faulty screw holsters, and occasional problems with missing items or incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the high quality, solid wood... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting beautiful, dense oak,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and efficient with clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more

Rated 5 out of 5 stars

Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more

Rated 5 out of 5 stars

The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more

Company replied

Rated 5 out of 5 stars

I ordered a bespoke circular table with cast iron base. I had various emails with staff about details required and each time they were super helpful. When my table arrived it was very well packaged. I... See more

Company replied


Company details

  1. #155 of 244 best companies in Home improvement shop

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,549)

471 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good service

Really good service. We were too late for next day delivery but it turned up promptly the day after. Good quality goods, we went for the 700 x700 CM bistro table with the 40mm thickness table top in oak. Packaged well and nicely finished. Very happy and would buy again. 😊

8 April 2026
Rated 5 out of 5 stars

Great product and service

Great product, very slick order and delivery process - Bulky item was protected and delivered well and in pristine order - would definitely recommend!

30 March 2026
Rated 1 out of 5 stars

I haven't received anything!

I haven't received anything! Issues with delivery. Domli did not send the complete order, so the couriers did not deliver as scheduled. Very difficult to contact either company. £25 for shipping is a joke.

7 April 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Helen,

Many thanks for your review, you do have an open customer support ticket with us which we have be communicating on.

I have received an update from DX 2 Man following my telecom with them on Friday evening and will update you shortly via the existing customer support ticket.

In the meantime, please accept our apologies for the inconvenience caused.

Rated 1 out of 5 stars

Missing items

Items missing from delivery and still awaiting any customer service response!

7 April 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Adam,

Thank you for taking the time to leave us a Trustpilot review.

Please accept our sincere apologies that your order was not delivered in full on Thursday, 9 April 2026.

I can see that we have not yet received any contact from you via our support email address, infor@domli.co.uk.

I have just spoken with the courier regarding the missing part of your delivery and will send you a further update by email shortly.

Rated 1 out of 5 stars

I already texted them to return the…

I already texted them to return the item. I haven’t received anything back yet

30 March 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Muhammad,

Many thanks for your review. Please note that domli Limited do not offer a texting service.

I have checked our customer support tickets and I can see you sent us an email last night Sunday April 12th at 18:51 PM. Please note, we do not operate on weekends.

I have responded to your request this morning.

Rated 5 out of 5 stars

Domli: Great Product

I ordered two oak shelves, delivery was on time. The quality and look is very good indeed. They have made a big difference to my home office. I am sure I will order from Domli again.

23 February 2026
Rated 3 out of 5 stars

The desk itself is lovely but assembly was difficult and customer service not great

The desk itself is lovely, however I had significant issues with 1. assembly and 2. the customer service.

I ordered a desk which required four legs to be attached - sounds simple!. For some reason, the screws had already been screwed into the desk, so I was required to take out all of the screws only to have to put them back in to attach the legs. The screws were put in so tightly, I expect by a machine, that I physically could not get them out even with an electric screwdriver (which is the tool required on the assembly document). When I emailed customer service about this, they said the screws were put in "for convenience" which is nonsensical... why would they put the screws in only for the customer to have to take them all out to attach the legs. After many hours, I ended up being able to take all but one of the screws out, however, as I urgently needed the desk I had to just attach the legs without one screw. The desk is now a bit wobbly which is far from ideal. Customer service offered to replace the desk but that would mean dismantling it, taking it down three flights of stairs and then rebuilding it - all of which I did not have time for as I was without a desk and was about to go on holiday. In the end they offered a 10% refund, but I have ended up with a subpar desk. I would be wary about ordering from here, more hassle than it’s worth!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, and when an item was missing from my delivery, they sent it again next day delivery. Cant fault the customer service as well as the oak shelves I bought

27 March 2026
Rated 5 out of 5 stars

Great support and service

Contacted them to see if they could fulfill a bespoke order and they were amazingly obliging and helpful. Really prompt responses as I went back and forth via email. Arrived in perfect condition to my specifications.

Very pleased, would definitely use them again.

25 March 2026

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