Got our school shoes here the week before going back to school. The shop was packed but they had an army of knowledgable staff, a ticket and queueing system in place and had the seating areas cleared... See more
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Review summary
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Reviews shaping this summary
I visited Donaghys twice on the same day, easier to divide and conquer with 2 children needing school shoes. Staff on both occasions were excellent and couldn’t be more helpful. Good range of shoe... See more
My wife and I brought our 8 year old son to the shop a few Saturdays ago. As an independent store this shop has service nailed. Forget the big stores, and come here for proper organised service and ad... See more
First visit to the store with our Granddaughter to get her first pair of school shoes. It was extremely busy but we were seen very quickly. The system you have in place is exceptional and very profe... See more
Company details
- #10 of 216 best companies in Shoe shop
- #14 of 589 best companies in Clothing Shop
- #13 of 231 best companies in Men's clothes shop
- #8 of 145 best companies in Sportswear Shop
- #6 of 248 best companies in Ladies' clothes shop
Written by the company
Founded in 1960 Donaghys Shoes has become one of the largest independent shoe stores in the UK and Ireland. Boasting over 150 different brands. We have one of the largest dedicated Kids shoe departments and an Adults shoe department with footwear brands from all over the world. This is complimented by womens and mens clothing. We also have a large sports department selling sports clothing, footwear and accessories.
donaghys.co.uk
Written by the company
- We're comitted to our customers
- As a family owned business trading for 60 years, customer service is at the heart of our business. We want to ensure every experience you have with us is excellent.
Contact info
25-31 Newry Street, BT32 3EA, Banbridge, United Kingdom
- (+44)28 40 662750
- info@donaghys.co.uk
- donaghys.co.uk
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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My order arrived in wrong colour
15 June 2026
Reply from donaghys.co.uk
Hi,
Having checked the product, they are the blue colourway supplied by the manufacturer. Colours can sometimes appear slightly different on screens depending on photography lighting, which can occasionally make a blue shade appear more navy in online images.
We always aim to represent colours as accurately as possible, but there can be some variation between how a product appears online and in person. If you are unhappy with the shade received, please let us know and we would be happy to advise on the available return options.
Fantastic online service
Fantastic online service. Within 24 hours my sandals were delivered and I’m very pleased with them.
9 June 2026
Simple and straightforward no fuss no…
Simple and straightforward no fuss no bother Thank you!
10 June 2026
Very good company to deal with
Very good company to deal with, product well described and delivery prompt. Excellent service
16 October 2025
All good
Was pleased to be able to get hold of a pair of hard to find Brooks trainers in an unusual size. Shipping was prompt too with free postage. Nice to be able to support an independent retailer too.
8 June 2026
Very efficient arrived in about 2 days…
Very efficient arrived in about 2 days perfect many thanks
1 June 2026
I wanted a special pair of shoes for my
I wanted a special pair of shoes for my daughter's wedding. I was browsing and I saw the perfect pair on Donaghy's website. They came within a few days, I could track the order. They are absolutely beautiful, soft and comfortable. The service was excellent and the product stunning.
5 June 2026
Great Service
Great shop to get the larger size footwear. Very quick delivery and great price. Thank you
4 June 2026
Excellent service and contact over and…
Excellent service and contact over and exchange for shoes
4 May 2026
Nice trainers but the soles of the…
Nice trainers but the soles of the trainers were dirty like someone had worn them before!
3 June 2026
Reply from donaghys.co.uk
Hi,
Thank you for your review, and we're sorry to hear that the condition of the soles did not meet your expectations.
As a family-run bricks-and-mortar shoe retailer as well as an online store, customers do occasionally try on footwear in our shop before purchase. While we take great care to ensure all products are checked before dispatch, it appears we may have missed this pair and we apologise for that.
We appreciate your feedback and will use it to reinforce our quality checks going forward. We hope you're otherwise enjoying your new trainers.
Kind regards,
Donaghys
I ordered ghost women's runners
I ordered ghost women's runners, but I mistakenly ordered the incorrect size so I sent a message and the order was amended promptly. I received the runners within a few days and I love them.
2 June 2026
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