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donaghys.co.uk Reviews 

5,209
•
TrustScore 5 out of 5

4.9

Shoe shop
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Review summary

Created with AI, based on recent reviews

Looking at 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely seamless and the delivery service is remarkably fast and efficient. Shoppers also deeply appreciate the friendly and professional staff members who provide expert advice and make visits pleasant. Some reviewers were not happy with sizing inconsistencies or receiving items that ultimately did not fit properly. A few other people also felt frustrated when certain products arrived with minor defects or unexpected quality issues. Consumers noting these specific concerns still found customer service helpful when handling returns and quick exchanges.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast and prompt... See more

Product

Customers had positive experiences with product, often highlighting the great range of footwear and apparel... See more

Service

Consumers find service to be exceptionally positive, praising the fast turnarounds and well-trained staff.... See more

Order

Clients share positive opinions on order, highlighting a very simple and easy website process. Reviewers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and expertise during busy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got our school shoes here the week before going back to school. The shop was packed but they had an army of knowledgable staff, a ticket and queueing system in place and had the seating areas cleared... See more

Rated 5 out of 5 stars

I visited Donaghys twice on the same day, easier to divide and conquer with 2 children needing school shoes. Staff on both occasions were excellent and couldn’t be more helpful. Good range of shoe... See more

Rated 5 out of 5 stars

My wife and I brought our 8 year old son to the shop a few Saturdays ago. As an independent store this shop has service nailed. Forget the big stores, and come here for proper organised service and ad... See more

Rated 5 out of 5 stars

First visit to the store with our Granddaughter to get her first pair of school shoes. It was extremely busy but we were seen very quickly. The system you have in place is exceptional and very profe... See more

Company details

  1. #10 of 216 best companies in Shoe shop
  2. #14 of 590 best companies in Clothing Shop
  3. #13 of 231 best companies in Men's clothes shop
  4. #8 of 145 best companies in Sportswear Shop
  5. #6 of 249 best companies in Ladies' clothes shop

Written by the company

Founded in 1960 Donaghys Shoes has become one of the largest independent shoe stores in the UK and Ireland. Boasting over 150 different brands. We have one of the largest dedicated Kids shoe departments and an Adults shoe department with footwear brands from all over the world. This is complimented by womens and mens clothing. We also have a large sports department selling sports clothing, footwear and accessories.

donaghys.co.uk

Written by the company

We're comitted to our customers
As a family owned business trading for 60 years, customer service is at the heart of our business. We want to ensure every experience you have with us is excellent.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Replied to 91% of negative reviews

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4.9

All reviews

(5,209)

650 reviews in the last 12 months

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Rated 3 out of 5 stars

I ordered cloud trainers in white but…

I ordered cloud trainers in white but they arrived in light blue.

1 June 2026
donaghys.co.uk logo

Reply from donaghys.co.uk

Thank you for your feedback. We are sorry to hear that the colour was not what you expected.

Having reviewed your order, we can confirm that you purchased the On Women's Cloud 6 in the Nimbus/White colourway. Nimbus is the manufacturer's colour name for this style and includes a noticeable blue-grey tone, which is visible in the product images displayed on our website.

We are sorry for any disappointment caused and appreciate your feedback.

Kind regards,

Donaghys

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