Done with Debt Reviews 352

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and dedication, highlighting how helpful and supportive they are during difficult times. The service provided is frequently described as seamless, easy to enroll in, and effective in resolving concerns and negotiating on behalf of clients. Reviewers appreciate the excellent customer service, noting that representatives are readily available, responsive, and provide clear, understandable explanations. However, some people mentioned issues with communication, stating they did not receive updates or that initial information did not align with later outcomes. A few other people also felt that they had to proactively contact the company for information, indicating a potential need for improved proactive outreach.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and happiness with the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

People report positive experiences with the user experience, finding it helpful and easy to understand.... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers expressing satisfaction after reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello, Cynthia Fleming has helped me through a very difficult period with my debt. Im out on workman’s Comp and the debt was piling up. The stress of my health and my need to be responsible was becomi... See more

Company replied

Rated 5 out of 5 stars

Bill O’Reilly recommended “Done with Debt” and my wife and I could not be more than happy we contacted them. Adam was emphatic and professional as well as a comfort to work with. Helpful and Patient,... See more

Company replied

Rated 5 out of 5 stars

The process was seamless and easy to enroll. Everyone was very professional and wanted to help you choose the best debt relief program for you that met your specific needs. Once the program was set up... See more

Company replied

Rated 5 out of 5 stars

Stick with this program an dont give up even when you feel stressed by collectors calls. Done with Debt is always available if you have questions and does a great job negotiating on your behalf - you... See more

Company replied


Company details

  1. Financial advisor
  2. Debt relief service

Written by the company

Done With Debt is a consumer-focused company that helps individuals and families explore and enroll in legitimate debt-relief solutions tailored to their specific situation. We specialize in educating consumers, evaluating their financial hardship, and guiding them toward structured programs designed to reduce financial stress and create a clear path forward. Our role is to provide clarity, transparency, and ongoing support, helping clients understand how the process works, what to expect at each stage, and how to stay on track throughout their journey. We act as an advocate and point of contact for our clients, ensuring they feel informed, supported, and never alone while working toward financial stability. Debt can be overwhelming and isolating. Our mission is to remove confusion, provide honest guidance, and help people regain control of their finances so they can move forward with confidence and peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

352 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(352)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Sandra was very nice and pleasant to…

Sandra was very nice and pleasant to talk to. She covered everything that I could think of and made sure I understood the website and what to do.

15 August 2024
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Reply from Done with Debt

Thank you for your kind words! We're glad to hear that Sandra was nice and pleasant to talk to. It's great to know she covered everything you needed and made sure you understood the website and next steps. We appreciate your feedback and are here to support you whenever you need us!

Rated 5 out of 5 stars

Cynthia is always so pleasant to speak…

Cynthia is always so pleasant to speak with. It’s nice to have a company call you and check in with you from time to time with all the stress that enrolling in a program like this can cause and Cynthia is a natural encourager and helps us work through things with a positive outlook on what life will look like when the program is completed.

14 August 2024
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Reply from Done with Debt

Thank you for your thoughtful feedback! We're delighted to hear that Cynthia has been such a pleasant and encouraging presence during your time in the program. We understand how stressful enrolling in a program like this can be, and it's wonderful to know that Cynthia's positive outlook and regular check-ins have made a difference. We're here to support you every step of the way, and we appreciate your trust in us. Thank you for choosing us!

Rated 5 out of 5 stars

Luke was amazing

Luke was amazing. He answered all our questions with patience and professionalism.

9 August 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're delighted to hear that Luke provided amazing service, answering all your questions with patience and professionalism. Your satisfaction is our priority, and we're here to support you whenever you need us. Thanks for choosing us!

Rated 5 out of 5 stars

Luke was very informative and helpful

I called into Done With Debt hoping for a helpful and informative rep. Luke was great. He was patient and answered all my questions. We put through the program plan with his guidance and it was a good experience. Luke was personable and professional, which I find rare these days.

8 August 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your experience! We're so glad to hear that Luke provided the helpful and informative service you were hoping for. It's wonderful to know that he was patient, answered all your questions, and guided you through the program plan. We take pride in offering personable and professional service, and we're thrilled that Luke exceeded your expectations. Thank you for choosing Done With Debt!

Rated 5 out of 5 stars

Brandon Thankyou for all your help…

Brandon Thankyou for all your help today , and your information, you have a high level of professionalism in dealing with your customers.

7 August 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're glad to hear that Brandon provided you with helpful information and displayed a high level of professionalism. Your satisfaction is important to us, and we appreciate your feedback. Thanks for choosing us, and we're here to support you whenever you need!

Rated 5 out of 5 stars

I had a great experience with Done with…

I had a great experience with Done with Debt. I was able to speak with a real person who listened and understood my needs. They guided me step by step on how to reduce my debts. I really appreciate their patience and knowledge.

1 August 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your great experience with Done with Debt! We're glad to hear that our team listened to and understood your needs, and provided step-by-step guidance on reducing your debts. Your appreciation for our patience and knowledge means a lot to us. We're here to support you every step of the way!

Rated 5 out of 5 stars

How simple and effective. Life saving program

From the first call with my account manager, Ramy Shams the process was quick, simple, and informative. I couldn’t have asked for a better rep to answer all my questions and help me understand the process. Ramy ensured me of an open line of communication should I have any questions at all.
It didn’t take long to see results and the immediate money saved took a lot of pressure off.
So glad i joined

31 July 2024
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Reply from Done with Debt

Thank you for your wonderful feedback! We're thrilled to hear that Ramy Shams made the process quick, simple, and informative from the very first call. It's great to know that he was able to answer all your questions and ensure open communication. We're delighted that you saw results quickly and experienced immediate savings, which eased your pressure. We're glad you joined us and look forward to continuing to support you on your financial journey!

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service

30 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're thrilled to hear that you had an awesome customer service experience. Your satisfaction is our top priority, and we're here to support you whenever you need us. Thank you for choosing us!

Rated 5 out of 5 stars

Brandon is always courteous and gets…

Brandon is always courteous and gets the job done

30 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for your feedback! We're glad to hear that Brandon is always courteous and efficient in getting the job done. Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing us!

Rated 5 out of 5 stars

Luke was extremely helpful and patient

Luke was extremely helpful and patient. He took his time to explain the program in detail and answer all my questions, which eased my concerns. Luke was kind and very professional.

30 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're delighted to hear that Luke was extremely helpful and patient, taking the time to explain the program in detail and answer all your questions. It's wonderful to know that he eased your concerns with his kindness and professionalism. We appreciate your feedback and are here to support you every step of the way!

Rated 5 out of 5 stars

Luke was very informative and…

Luke was very informative and knowledgeable.
Luke was very patient and made me feel like I was making the right decision for my personal finances. I feel confident I have made the right decision in choosing Done with Debt!

30 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for your wonderful feedback! We're pleased to hear that Luke was informative, knowledgeable, and patient. It's great to know that he made you feel confident in your decision for your personal finances. We're delighted that you chose Done with Debt and look forward to supporting you on your financial journey!

Rated 5 out of 5 stars

Thomas took a load off my shoulders!

My experience with Thomas was great! He took his time and answered all of my questions. He made it easy! So friendly, personable and professional!

29 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your experience! We're thrilled to hear that Thomas provided you with friendly, personable, and professional service. It's great to know he took the time to answer all of your questions and made the process easy. We appreciate your kind words and are here to support you whenever you need us!

Rated 5 out of 5 stars

Thomas did an excellent job explaining…

Thomas did an excellent job explaining all my options and how the program works.

29 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for your feedback! We're glad to hear that Thomas did an excellent job explaining all your options and how the program works. We appreciate your kind words and are here to support you every step of the way!

Rated 5 out of 5 stars

Thomas made the whole process…

Thomas made the whole process effortless A++++++++++

24 May 2024
Unprompted review
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Reply from Done with Debt

Thank you for your fantastic feedback! We're thrilled to hear that Thomas made the whole process effortless for you. Your kind words and A++++++++++ rating mean a lot to us. We're here to support you every step of the way!

Rated 5 out of 5 stars

Brandon at Done with Debt is amazing

Brandon at Done with Debt is amazing! With the current inflation and high cost of living, I’ve had to rely on credit (debt) cards just to survive. This started a debt cycle I couldn’t work my way out of, no matter how hard I tried. Brandon was empathetic, professional, and personable! They saved me thousands
of dollars, years of impending debt and gave me the hope I had lost. I have and will continue to refer friends and family to Done with Debt (and Brandon). Thank you!

26 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your experience! We're delighted to hear that Brandon was able to provide empathetic, professional, and personable service during such a challenging time. It's wonderful to know that we've helped you save thousands of dollars and years of debt, and restored your hope. Your referrals mean the world to us, and we appreciate your trust and support. Thank you for choosing Done with Debt and for recommending us to your friends and family!

Rated 5 out of 5 stars

Mike Harrison

Mike Harrison, he was on understanding, helpful, knowledgeable, and had a lot of patience with me. I appreciate his help so much.

26 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're thrilled to hear that Mike Harrison provided you with understanding, helpful, and knowledgeable service, and that he was patient throughout the process. Your appreciation means a lot to us. We're here to support you every step of the way. Thank you for choosing us!

Rated 5 out of 5 stars

I first received an email from Freedom…

I first received an email from Freedom Debt Relief, pretty much explaining how their program worked. Then I corresponded with Emma Gold from Freedom Debt Relief, and completed some paper work, and was later followed up by Alexa Jackson who is with Done With Debt, and she was extremely helpful in answering a lot of my concerning questions. Then I was followed up by Cynthia Fleming, who is associated with Done With Debt - pretty much clarifying eveything I had been told to date. With the research I had done on both companies, and with the consistency of information I was receiving from the people I was associating with, I felt very comfortable in moving forward with their assistance. I had several credit cards to take into consideration, but only three that I was frustrated with, where I was paying nearly a $1,000.00 per month in interest. I had gone the the banks several times requesting that they lower myd interest rates and each time I was denied...so I started looking for alternate solutions. I did not want to file bankruptcy, as I wanted to keep a lot of my credit cards active, and what I liked most about this program, was that I could pick and choose which accounts I wanted to put into the program, which in the long run, should save me a fortune in interest and will have apporximately $50,000.00 of credit card debt paid off in five years versus ninetteen and a half years. I applaud the representatives that I have talked with since joining the program the end of May 2024, but especially the three that I have mentioned, as they were very patient, polite and helpful in walking me through a process that I have never done in my entire life until now. I highly recommended seeking out Freedom Debt Relief and Done With Debt if you are struggling with debt and finding it challenging to pay your bills. The first few months are rough, but I have been told that once all is said and done, my credit scores should rise significantly.

8 April 2024
Unprompted review
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Reply from Done with Debt

Thank you for sharing your comprehensive experience with Freedom Debt Relief and Done With Debt! We're thrilled to hear that Emma Gold, Alexa Jackson, and Cynthia Fleming provided you with the clarity, support, and patience you needed to feel comfortable moving forward with our program. It's wonderful to know that our tailored approach to managing your debt has made a significant impact, and we're confident that you'll see the benefits in the long run. Your kind words and recommendation mean a lot to us, and we're here to support you every step of the way on your journey to financial freedom. Thank you for choosing us!

Rated 5 out of 5 stars

Luke was very insightful and I…

Luke was very insightful and I appreciate all the time and patience he had with my case! 100% recommended!

24 July 2024
Unprompted review
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Reply from Done with Debt

Thank you for your kind words! We're delighted to hear that Luke provided you with insightful and patient assistance. Your recommendation means a lot to us. If you have any more questions or need further help, we're always here to support you!

Rated 5 out of 5 stars

Luke is a stand up kind a guy,...goot…

Luke is a stand up kind a guy,...goot work with him, thanks.

4 June 2024
Unprompted review
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Reply from Done with Debt

Thank you for your feedback! We're glad to hear that you had a positive experience working with Luke. Your kind words are much appreciated. Thanks for choosing us!

Rated 5 out of 5 stars

Done with debt and Carter have been a life saver!!

Done with debt has been a life saver!!! Been working with Carter who has been AMAZING!! He’s been helping me through entire process and keeping me up-to-date on everything. I’m paying off my debts for much less and making lots of progress in a shorter time than I thought it would be. I’ve been in the program for 8 months and 2 accounts are already settled and paid and others are settled and payoffs are in progress!! This program is totally worth doing and I highly recommend Carter as he’s been the best!! I really appreciate his help and communication. Totally recommend and THANK YOU so much Carter!!!!

14 July 2024
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Reply from Done with Debt

Thank you so much for your incredible feedback! We're thrilled to hear that Carter has been amazing in guiding you through the process and keeping you updated. It's fantastic to know that you're paying off your debts for much less and making significant progress in a shorter time than expected. Congratulations on settling two accounts already and having others in progress! We're delighted that the program is working well for you and appreciate your high recommendation of Carter. Thank you for sharing your experience and for trusting us with your financial journey!

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