Donnelly Group Reviews 

5,425
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, polite, and highly knowledgeable. Many people appreciate the helpful and patient approach of the sales team, who focus on customer needs without resorting to hard-selling tactics. Reviewers frequently highlight the exceptional service received, making the car buying journey easy and pleasant. However, some customers also noted issues with vehicle quality, reporting mechanical failures, cosmetic damage, or components not working as expected upon purchase or after service. Some people were dissatisfied with customer service, mentioning unhelpful staff, denial of issues, or a lack of resolution for reported problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with some reporting significant... See more

Staff

Reviewers highlight positive aspects of staff, with many customers praising the exceptional, outstanding, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the professionalism and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some describing it as exceptional,... See more

Quality

People report negative experiences with quality, with many customers receiving vehicles with various defects... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and polite to deal with by phone emails in person Ryan and stephen sorted out my warranty and updates that I reported 3 weeks before warranty ended I was called back for warranty w... See more

Rated 5 out of 5 stars

WOW. Rang Monday, picked up a Range Rover Velar— white with rose gold and black trim, higher spec! Jonny McQuitty— did not quit on me. All questions answered. Tolerated my continuous pho... See more

Rated 5 out of 5 stars

I took delivery of our Renault Austral in Ballymena. Carol was very informative. She explained all the finance options and car features clearly throughout the process. I would highly recommend her.... See more

Company replied

Rated 5 out of 5 stars

The man who sold us this car, first sold himself. I could tell right away he was a honest and helpful man. He didn't try to sell us the car he wanted to sell, as some salesmen do, rather he sold... See more


Company details

  1. Car dealer
  2. Vehicle Repair
  3. Renault dealer
  4. Toyota dealer
  5. Used car dealer
  6. Wheel Shop

Written by the company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme. Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore. With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.

Donnelly Group Northern Ireland

Written by the company

Keeping the customer central to everything we do!
Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to Donnelly Group year after year and generation after generation.

Reserve your choice online for £99*

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Reservations valid for 48 hours, subject to clearance of funds*

Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(5,425)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abarth 500e Scorpionissima

It had slipped my mind that I hadn’t submitted a review for this magnificent little car purchased recently from Drew McVeigh at Donnelly Abarth in Mallusk.

As good as the Abarth 500e Scorpionissima is, and believe me it is really very very good, what really stands out as always is the fabulous service provided by the fantastic Drew McVeigh and his team.

If you are looking for the authentic Fiat/Abarth/Alfa Romeo experience then this is the authentic centre and you need look no further.

Thanks again Drew!

7 October 2023
Unprompted review
Donnelly Group logo

Reply from Donnelly Group

Hi Robert, thank you so much for this review. We are delighted to hear that you were happy with the level of customer service you received from Drew and the team at Abarth Mallusk We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

Rated 5 out of 5 stars

Honesty,decency and service

Honesty, decency and service above and beyond is what Johnny and Richard at motorstore Bangir delivered. Johnny even taxed the car for my wife when she had problems at the local post office Two real gentleman.Highly recommend DONNELLY group

21 March 2024
Unprompted review
Donnelly Group logo

Reply from Donnelly Group

Hi Anthony, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Johnny and Richard at Motorstore Bangor. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Always 5 Star Service at Donnelly Group in Enniskillen

12 years ago when I returned from England I decided to have my Citroen C3 Picasso serviced at Donnelly Group in Enniskillen, I was warmly welcomed by Mr Murphy and the service was carried out to perfection.
Since then I have become a regular Customer in Enniskillen and always receive a warm welcome and service carried out to a very high standard.
Over the years Joanna and Paul are always so helpful to arrange a time that suits me to bring my car along for service.
Last Wednesday my car was booked in, on arrival I went to Paul's desk, he had a customer so I was advised Lukas would book me in, I was so impressed with Lukas, so welcoming and helpful, he took my number and kept me updated, they had to source a part for the car and as soon as it arrived he called me and when the car was ready another call. When I returned to collect my car he went through the details of the service and then took me to my car. Lukas is just 4 months with the company and is a credit to himself and the Donnelly Group and I wish him a long and Happy life.
Brendan Mulvey Sligo

8 March 2024
Unprompted review
Donnelly Group logo

Reply from Donnelly Group

Hi Brendan, thank you so much for this review. We are delighted to hear that you were happy with the level of customer service you received from the team at our Enniskillen site. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 1 out of 5 stars

Phoned up for parts hung up on me twice…

Phoned up for parts hung up on me twice went over to dealers gave them reg of my van couldn't find it showed picture of part of a 2014 van I needed didn't have a clue about part ignorant and totally no help won't go back to donnelys again

12 March 2024
Unprompted review
Donnelly Group logo

Reply from Donnelly Group

Hi Calvin, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Overall experience excellent and very efficient

16 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Michael, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Jason Martin from JLR was so helpful

Jason Martin, Servicing at JLR was so helpful, friendly and efficient.


29 January 2024
Unprompted review
Donnelly Group logo

Reply from Donnelly Group

Hi Sinead, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 1 out of 5 stars

Vehicle not taxed mot expired 2 days…

Vehicle not taxed mot expired 2 days after purchase so vehicle can’t be used on road until mot is completed mot queues are five months waiting.. promised mot would be arranged by garage! Customer service non existent can’t get through on line to sales team.

1 February 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Carolan, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Rated 4 out of 5 stars

The salesman was helpful and not pushy

The salesman was helpful and not pushy, it was my decision to pick the car that suited me

30 December 2023
Donnelly Group logo

Reply from Donnelly Group

Hi Mary, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Was a great Deal on my Honda Civic with…

Was a great Deal on my Honda Civic with James
everything was completed with no problems and a few extras which was appreciated Would certainly go back when changing my car again.

2 February 2024
Donnelly Group logo

Reply from Donnelly Group

Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from James at Honda Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Perfect experience

I'm from the UK and I bought my Toyota Yaris Cross online from Oliver Stacey at Donnelly Eglinton. I've never done anything like this before and was quite sceptical. I like to see, feel and drive a car before I buy it so this felt a bit scary! From the minute I was in touch with Oliver he completely put me at ease, and sent me lots of invaluable videos of the car that I'd chosen. He was in touch with me via email and phone every day, and was upfront and honest about all costs and timescales. It all happened very quickly (at my request) and not a thing went wrong. The car arrived in the UK a week later and was delivered to my door, and I LOVE it. This couldn't have happened without Oliver as I could easily have just decided to buy something more local. I'd recommend this garage and particularly Oliver who I can't thank enough.

30 January 2024
Unprompted review
Donnelly Group logo

Reply from Donnelly Group

Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Oliver at Toyota Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 4 out of 5 stars

A good welcome and friendly

Was made to feel welcome and facilities on site good. However handover of vehicle felt rushed, and as it was a completely new type of vehicle to me not all relevant features explained, e.g. where bonnet catch and fuel catch were situated. Also where do you fill the washer bottle.

22 January 2024
Rated 5 out of 5 stars

Made to feel very welcome and part of…

Made to feel very welcome and part of the group.

22 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Kenneth, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

I was pleased with my car

I was pleased with my car, except for a faulty "Infotainment" system touch screen, which meant that the radio, mobile hands-free, etc didn't work. It has been replaced and seems to be working well now: I'm back to being delighted!

7 February 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Paul, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Suzuki Mallusk. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Sean was of great help

Sean was of great help. He ensured that the car was working ok when I got it and showed me it inside out and upside down to ensure I knew how to use everything.

11 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Ciara, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Sean and the team at Motorstore Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Excellent assistance!

We were successfully assisted by Conor Spence at the dealership in Dungannon who looked after us impeccably. He gave us his time and the benefit of his knowledge on a number of cars. We were able to come to an informed decision thanks to Conor’s flexible, no-nonsense, straight approach. Much appreciated!

25 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Michele, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Conor and the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Great service

Purchased a car from Ethan Martin ballymena branch. Great service from him and his team would highly recommend

6 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Jonathon, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Ethan and the team at Motorstore Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Buyer from Dublin

Fergus was great, communication throughout put my mind at ease when buying from Dublin. Very easy process and all the documents I needed were ready on delivery. Delighted with my car, Thanks again.

16 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Sara, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Fergus and the team at VW Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Rated 5 out of 5 stars

Unbelievable friendly service from…

Unbelievable friendly service from Paddy Magee Explaining everything and taking time to get all the paperwork done

23 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Janice, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Paddy and the team at VW Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

Rated 5 out of 5 stars

Simply The Best

Andy, James and Dylan are the most knowledgable, professional, courteous and friendly car dealer staff I have ever met in my 40 year history of purchasing motor cars. There attention to detail regarding customers needs are 2nd to none. They make the whole purchasing experience so much of a pleasure compared to their competitors. Well done Donnellys and well done Honda

7 February 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Richard, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

Rated 5 out of 5 stars

Very well looked after by the whole…

Very well looked after by the whole team, Paul, Stephen, Gareth and the young lady on reception (whose name escapes me at the moment).
The demarcation of finance and vehicle handover works well and both of these processes were presented in a very clear and professional manner.

26 January 2024
Donnelly Group logo

Reply from Donnelly Group

Hi Stephen, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

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