Dooprime brother, in connivance with scammers, joins our account in his IB, gives wrong signals, washes the account due to which our capital gets exhausted, say something in the group but leave the gr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dear D Prime Support Team, I am writing regarding my pending deposit issue which has still not been resolved. My Details: Name: Irfan Mohammed Rafeeq Client ID: 1277... See more
Company replied
Trading on Doo Prime has been solid so far, particularly for Forex. The flexibility in leverage has allowed me to take calculated risks without overexposing my account. It would be great if they added... See more
Company replied
The educational tools provided by Doo Prime have really helped me sharpen my trading skills. I've learned so much, and the platform's user-friendly design has made the learning process enjoyable.
Company replied
Company details
About D Prime
Written by the company
Welcome to D Prime
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
- Access to 10,000+ Products: Forex, Stocks, Futures, Precious Metals, Commodities and Stock Indices
- Low spreads from 0.01 pips
- Max leverage 1:1000
- Dedicated support available 24/7
- Multiple funding options
- Flexible account types
- Ultra-low latency
Visit dooprime.com
Contact info
Govant Building, Po Box 1276, Port Vila, Vanuatu
- en.support@dooprime.com
- dooprime.com
Breach of guidelines
Hlo my withdrwal from wallet 832174…
Hlo my withdrwal from wallet 832174 pending from 4-5 days no response from email they removed all the operstions of my account just because i made profits
Updated on 29 May 2026
They blocked my account and their one manager threatened me not to write anything in social Media platform
25 May 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your concerns with us. We understand your frustration regarding the withdrawal delay and account restrictions.
Please note that all withdrawal requests and account activities are subject to standard compliance, security, and risk review procedures in accordance with our internal policies and regulatory obligations. In certain cases, these reviews may require additional time depending on the nature of the account activity.
We would also like to clarify that account reviews are not conducted based solely on profits made by clients, but are carried out in accordance with our established policies and procedures.
As account-specific investigations cannot be handled through public review platforms, we kindly ask you to continue communicating with our support team via en.support@dooprime.com using your registered email address and wallet details. Our relevant team will assist you further regarding your case.
Best regards,
D Prime
Customer Services Advocate
Danielle
They wiped out all my money without any explanation.
On May 15, 2026, I deposited $1500. I opened and closed a few trades and made some profit. A few days later, I wanted to withdraw some money, but they delayed the withdrawal. In the meantime, I started opening trades and making money, but then they banned all my withdrawals and transfers, and today they confiscated all my money. There is no explanation whatsoever. Even though I haven't suffered any losses, they only said I abused negative balance protection. They made up this lie even though I haven't gone into negative balance. These people are thieves. They zero out all your money without any explanation. Furthermore, despite contacting live support and emailing them numerous times, I was unable to reach anyone during this process.
They defended themselves by saying that the situation I described above was within the scope of their policies and legal obligations. Despite never having a negative balance in any of the transactions I opened, you transferred the money from my wallet to my Meta5 account and zeroed it out along with the money there without providing any proof. Which of your policies states that you can take my money arbitrarily?
I have screenshots and bank statements to support my claims, and despite repeatedly emailing you about this, you are still refusing to refund my money.
15 May 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your concerns. We understand the seriousness of the matter and regret the frustration caused by your experience.
Please note that all account activities, including trading behavior, balance adjustments, withdrawals, transfers, and the application of account protections, are subject to standard compliance, security, and risk management review procedures in accordance with our internal policies and regulatory obligations. Any actions taken on an account are reviewed by the relevant department based on the findings of such assessments.
As account-specific investigations, evidence reviews, and policy-related matters cannot be fully addressed through public review platforms, we kindly request that you continue communicating directly with our official support team via en.support@dooprime.com using your registered email address. Our relevant department will continue reviewing your case and provide further clarification accordingly.
Best regards,
D Prime
Customer Services Advocate
Danielle
Deposit Issue – Amount Debited but Not Credited
Dear D Prime Support Team,
I am writing regarding my pending deposit issue which has still not been resolved.
My Details:
Name: Irfan Mohammed Rafeeq
Client ID: 1277672
Deposit Details:
Amount: ₹8,999.99
Payment Date: 25 May 2026
Payment Method: UPI
UPI ID: boim-945133608093@boi
Beneficiary Name: ABHIMANYU BHADORIYA
UTR / Transaction ID: 002464839044
The payment was successfully debited from my bank account, but the amount has not yet been credited to my trading account or wallet.
I have already submitted:
Payment screenshots
Bank statement
Transaction proof
UTR number
I also contacted your support team multiple times, but I have not yet received any proper resolution.
This issue has been pending for more than 2 days. Kindly treat this as urgent and either:
Credit the amount immediately to my trading account, or
Provide a clear update and expected resolution time.
Please respond as soon as possible.
Thank you
25 May 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for bringing this matter to our attention and for providing the relevant transaction details and supporting documents.
Please note that deposit transactions are subject to standard verification and reconciliation procedures. In certain cases, delays may occur due to banking channels, payment provider processing times, or additional compliance and security reviews.
We understand your concern regarding the delayed credit and sincerely apologize for the inconvenience caused. Kindly be assured that the relevant team is reviewing your case based on the information submitted.
As investigations and account-specific matters cannot be fully handled through public review platforms, we kindly request you to continue communicating with our support team via en.support@dooprime.com using your registered email address. Our team will provide you with further updates regarding your case accordingly.
Best regards,
D Prime
Customer Services Advocate
Danielle
DooPrime Locked My Money and Ignored Me
DooPrime has locked my money andremoved the withdrawal button from my account. I have funds available to withdraw, my account is fully verified, but I am unable to request a withdrawal. I have contacted them several times by email and live chat since May 11, and after almost a month, I still have not received any effective response or solution. It is extremely concerning that a broker can prevent a client from withdrawing their own money and ignore all attempts to contact support.
10 May 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for bringing this matter to our attention. Please note that all withdrawal requests and account activities are subject to standard compliance, security, and risk review procedures in accordance with our internal policies and regulatory obligations. In certain cases, these reviews may require additional time depending on the nature of the account activity.
We sincerely regret any inconvenience caused by the delay and understand your concerns regarding access to your account and withdrawal functions. Our intention is never to ignore our clients, and we would appreciate the opportunity to review your case further and assist you accordingly.
To help us investigate this matter promptly, please contact our support team at en.support@dooprime.com with your Wallet ID and any relevant details or previous communication records. Our team will follow up with you directly.
Best regards,
D Prime
Customer Services Advocate
Danielle
REMINDER
REMINDER
Serious Complaint – Deduct Profit 3303USD (Doo Prime)
My account no.20009951
Client ID 1864852
i am writing this review again as a complaint, I have already given reviews on Trustpilot you ask me for some things, i provided them as per your demand i have sent all the evidence , , now still pending my issue , i would like to request you once again to return my fund and close my account, i am swing trader, i made a profit on you platform in two month with great difficulty, i request the company to review this case seriously and release my funds immediately.
At this stage, I am documenting everything and reserving the right to escalate this matter to relevant regulatory and complaint authorities if it remains unresolved
25 May 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your concerns with us. We understand your frustration regarding this matter and appreciate the information you have already provided.
Please note that for privacy, security, and compliance purposes, account-specific investigations and resolutions cannot be handled through public review platforms. All case follow-ups and investigations are conducted directly via official email communication with the relevant department.
We kindly ask you to continue communicating with our support team through en.support@dooprime.com using your registered email address. Our team will assist you further regarding your case.
Best regards,
D Prime
Customer Services Advocate
Danielle
Scammer
Dooprime brother, in connivance with scammers, joins our account in his IB, gives wrong signals, washes the account due to which our capital gets exhausted, say something in the group but leave the group.Let's remove it, say something about Dooprime's partner or scammer.HKS FX Global trader
19 May 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your concerns with us. We take allegations of misconduct and unauthorized activities very seriously.
Please note that D Prime is not affiliated with or associated with the business/entity you mentioned, including HKS FX Global Trader, and we do not authorize any third party to provide guaranteed profits, trading signals, or account management services on our behalf.
We strongly encourage clients to exercise caution when dealing with external individuals, groups, or social media communities claiming to represent our company or offering investment guidance. Trading in leveraged products involves substantial risk, and clients remain solely responsible for their trading decisions and account activities.
If you believe your account may have been misused or if you would like us to review the matter further, please contact our support team at en.support@dooprime.com with your Wallet ID and relevant details so our team can investigate accordingly.
Best regards,
D Prime
Customer Services Advocate
Danielle
Doo Prime is a complete fraud
Doo Prime is a complete fraud. I deposited $1,999 in account 9963142. After making manual trades and reaching $4,937, they suddenly disabled my withdrawal without any notice. Support only sends generic "under investigation" replies for weeks. No reason, no evidence, nothing.
They are using "hedging violation" as an excuse even when I did manual trading. This company lets you win small but when you make real profit, they freeze everything and steal your money. Stay away! Many people are suffering the same. Never trust Doo Prime.
7 May 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your feedback with us. Please note that all trading accounts and withdrawal requests are subject to compliance reviews and risk management procedures in accordance with our internal policies and regulatory obligations. In certain situations, account activity may require additional investigation before further actions can be completed.
We understand your concerns regarding the status of your account and withdrawal request. However, for security and privacy reasons, detailed case reviews and findings are handled directly through our official support channels.
We kindly ask you to continue communicating with our relevant department via en.support@dooprime.com, where our team will further review your case and provide the necessary guidance accordingly.
Best regards,
D Prime
Customer Services Advocate
Danielle
Scammer
Id no.70253741
I had a very disappointing and frustrating experience with Doo Prime. I deposited $150, and during their Ramadan promotion, I received a $75 bonus, making my total balance $225. I traded during a highly active market, and successfully grew my balance to around $550.
However, right after that, Doo Prime suddenly froze my entire account without any clear explanation. It has now been almost a month, and I still cannot access or withdraw my funds.
I repeatedly contacted my account managers, Ashir Khan and Faris Khan, but all I got were empty promises like “we are working on it.” There has been no real support, no transparency, and no resolution.
This is completely unacceptable and unprofessional. Holding a client’s funds without justification raises serious concerns about the credibility of this company.
I strongly advise others to be very careful before trusting Doo Prime with their money. Based on my experience, this platform does not seem reliable, and their support team, especially Ashir Khan and Faris Khan, failed to handle the situation responsibly.
Extremely disappointed.
1 April 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your feedback. We understand your concerns regarding account access and withdrawal requests. Please note that account restrictions may occur due to internal reviews, including promotional terms, trading activity assessments, and compliance procedures.
As this matter involves specific account details, we are unable to provide further clarification in a public forum. We kindly ask you to contact our support team at en.support@dooprime.com with your account information so that we can review your case thoroughly.
Once received, your case will be escalated to the relevant department for a detailed investigation, and you will be updated through official communication channels.
D Prime Customer Services Advocate
Danniele
Warning
Warning: $904.50 Funds Blocked for 1 Month - Wallet ID: 787001
DO NOT INVEST HERE. I have been struggling for over 30 days to withdraw my $904.50 balance. My KYC/Verification is fully APPROVED, yet I keep getting the error "This operation is not allowed."
I have contacted their live support multiple times, and they keep giving me the same template response about a "Risk Team review." My Account Manager has completely ignored my requests for a call for a whole month. This is a clear sign of a broker holding client funds without any valid reason.
I have already reported this to the Seychelles FSA and WikiFX. I will update this review ONLY when my funds are released. Stay away if you value your money!
@DooPrime
27 March 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for bringing this matter to our attention. We understand your concerns regarding the withdrawal status and account access.
Please note that withdrawal requests may be subject to internal reviews, including risk and compliance checks, even after account verification has been completed. As this process involves account-specific details, we are unable to provide further clarification in a public forum.
We kindly ask you to contact our support team at en.support@dooprime.com with your account information so that we can review your case in detail and follow up with the relevant department.
Once the review is completed, you will be updated through official communication channels.
D Prime Customer Services Advocate
Danniele
"Thank you for your response, but this is unacceptable. I have already contacted your customer service regarding the profit deductions and adjustments 45 days ago under Ticket ID: [1916548], and I hav
: Doo Prime
"I am facing a serious issue with Doo Prime. They deducted 726 from my profits without any explanation. I have sent multiple emails (To customer service) and haven't received a single reply for days. This is unacceptable and unprofessional. I demand my funds back immediately. My account number is [9210065]. Please resolve this before I escalate to the financial regulators."
13 March 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your feedback. We take concerns related to account balances and profit adjustments seriously. Please note that any deductions or adjustments are applied in accordance with the company’s terms, trading conditions, and compliance procedures.
As this matter involves specific account details and transaction history, we are unable to address it publicly. We kindly ask you to contact our support team at en.support@dooprime.com with your account information so that we can conduct a detailed review.
Once received, your case will be escalated to the relevant department for investigation, and you will be updated through official channels.
D Prime Customer Services Advocate
Danniele
Scam alert
Serious Complaint – Withdrawal Not Processed (Doo Prime)
My account no.70254460
I am writing this review as a formal complaint regarding my experience with Doo Prime.
I opened an account during their Ramadan 50% bonus promotion and deposited $100. My account balance became $150 with bonus credit.
During trading, I faced three initial losses: $51, $34, and $13. After that, I continued trading with proper risk management (0.03 lots), recovered my losses, and generated a profit of $215 through normal trading activity.
The issue started when I requested a withdrawal. My account was suddenly restricted/frozen without any clear or written explanation.
Instead of processing my withdrawal, the support team questioned my trading results, which is not a valid reason to block funds.
I have repeatedly contacted my account manager Faris Khan and his senior team. I was continuously told that my withdrawal is “under process” and “will be released soon,” but it has now been more than one month and I have not received any funds — neither my original $100 deposit nor my profit.
I request the company to review this case seriously and release my funds immediately.
At this stage, I am documenting everything and reserving the right to escalate this matter to relevant regulatory and complaint authorities if it remains unresolved.
This review is shared as a factual account of my experience.
My total balance was $242, D Prime deducted $58 and returned me only $184 that is totally unfair.
3 April 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are well.
Thank you for sharing your feedback. We take matters related to account restrictions and withdrawal requests seriously. However, as these cases involve sensitive account and transaction details, we are unable to provide specific comments in a public response.
In order for us to properly review your case, including account status, trading activity, and withdrawal request, we kindly ask you to contact our support team at en.support@dooprime.com with your account details and any relevant information.
Once received, your case will be escalated for a full internal investigation, and you will be updated accordingly through official support channels.
D Prime Customer Services Advocate
Danniele
Title: Withdrawal Blocked After Profit – False “Bonus Abuse” Allegation
I had a very disappointing and concerning experience with DooPrime.
After trading normally and generating profits on my account, I submitted a withdrawal request. Instead of processing it, the broker blocked my withdrawal and accused me of “bonus abuse” without providing any concrete evidence.
No specific trades were identified, no clear violation was explained, and no proof was given. Just a generic response claiming “abusive trading activity.”
This raises serious concerns:
- Profits are being withheld without justification
- Vague allegations are used against profitable traders
- No transparency or fair explanation is provided
I have formally requested:
- Trade-level evidence
- Exact clause violation
But no proper response has been given so far.
If you are considering trading with DooPrime, be aware of the risks. This behavior suggests that profitable clients may face withdrawal issues.
I am now escalating this matter to regulators and relevant authorities.
Proceed with caution.
3 April 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for your feedback. We take all concerns regarding withdrawals and account reviews seriously. Please note that any assessment related to bonus usage, trading activity, and account restrictions is conducted in line with our internal compliance and promotional terms.
As this matter involves specific account-level information and compliance checks, we are unable to address the details publicly. However, we would like to assist you further. Kindly contact our support team at en.support@dooprime.com with your account details so that a full review can be conducted.
Once received, your case will be escalated to the relevant department for further investigation, and you will be informed of the outcome through official channels.
D Prime Customer Services Advocate
Danniele
Withdrawal blocked for 3+ months – hoping for a resolution
I have been trading with Doo Prime for some time, and initially everything worked well. However, for the past three months, I have not been able to withdraw my funds from my account.
I contacted customer support more than five times, and while they always reply, the issue remains unsolved. I have not received a clear explanation of why the withdrawal is blocked or what exactly needs to be done to fix it.
I want to believe this is just a delay or an internal process issue, not something intentional. I am still hoping Doo Prime will review my case and unlock my withdrawals soon.
If the issue is resolved fairly, I will be happy to update my review. But for now, other users should be aware that withdrawal problems can happen and take a very long time to resolve.
For Doo Prime: Please check my account and help me finally get access to my money. I am open to a constructive solution.
8 April 2026
Unprompted review
Reply from D Prime
Dear Client,
Hope you are doing well.
Thank you for sharing your feedback. We understand your concern regarding the withdrawal process and appreciate you bringing this matter to our attention.
Withdrawal requests may require additional review depending on account verification status, transaction history, and compliance checks. As we are unable to access or discuss account-specific details publicly, we kindly ask you to contact our support team at en.support@dooprime.com with your account information so we can locate your case and provide a clear update.
Once received, your request will be escalated to the relevant department for a full review, and you will be informed of the outcome through official support channels.
D Prime Customer Services Advocate
Danniele
Deposit SCAM Dooprime (PSP)
They are a scammer. We cannot contact them. No one can find their location. They are planning to cheat people by hiring a payment service provider(PSP) and a lawyer. They are people who are greedy for money. I have all the evidence.
My question :
my bank tells me that your deposit has been successfully sent to the person you sent it to, and if he still hasn't received the money you sent, they ask me to submit his bank statement to them. My bank has categorically stated that this is the only way we can help you and that only your payment service provider can contact that person. Why are they hesitant to do this?
Dooprime Not Reply 15 days Take no action This Time Now ..
My deposit was successfully paid on the date: 10/03/2026 Don't get stuck depositing your money with these Old Name : Dooprime , New Name : Dprime. This is my experience.
This was created because the email they showed us didn't work and we responded.
25 March 2026
Unprompted review
Reply from D Prime
Dear client,
We are very concerned to read your review and take such allegations extremely seriously. We would like to clarify that D Prime operates as a regulated broker and does not engage in any form of fraudulent activity.
Regarding deposits, once a transaction is completed through a payment service provider (PSP), it may require coordination between the PSP and the receiving bank for further verification. Please note that in certain cases, additional checks or documentation may be required to trace or confirm transactions, and this process may involve multiple parties.
We understand your frustration and sincerely regret any inconvenience caused. However, we kindly ask you to contact us directly at en.support@dooprime.com
with your account details and proof of payment so our relevant team can investigate this matter thoroughly and provide you with a clear update.
Please be assured that we are committed to handling all client concerns transparently and efficiently.
Best regards,
D Prime Advocate, Danielle
Account Number 1854879,
Don't know where to start, i have been with D prime since January, where i have deposited 5k GBP, and last week i deposited 20k GBP.I have withdraw close to 5kusd where they have been no issues, i did try to withdraw 20K USD as i have made a nice profit since last week but my withdraw has been declined, i received a email mentioned about due to trading they will come back to me of what i can withdraw, i don't understand why i cant withdraw my funds which i have deposited and the profits i have made, i would like DPRIME to put this as a priority as this is damaging my mental heath and impacting me financially, i have my family member and friends who have been using your platform as well
if this cant be resolved, i will email the relevant authority, also contact your sponsors Manchester united of what you are doing to your clients, as holding funds is a crime
please get this resolved for me, as i am happy to change my review once actioned
account number 1854879
12 March 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for your feedback and for sharing your concerns. We take these matters very seriously and want to assure you that your experience is a priority for us.
Please note that no withdrawals are blocked without reason. In some cases, additional verification steps are required to ensure the security of the transaction and to protect all clients. This process can sometimes cause delays, but it is intended to safeguard your funds.
To resolve this matter quickly, please contact our support team directly at en.support@dooprime.com
with your account details. Our team will review your case thoroughly and provide a clear update regarding your withdrawal.
We understand the impact this may have and are committed to resolving this efficiently. Your satisfaction and trust are very important to us, and we appreciate your patience while we work on this.
Best regards,
D Prime Advocate, Danielle
Scammers The Laziest broker I Trade…
Scammers The Laziest broker I Trade 0.01 and set 5$ Sl when my sl hit the the broker cut All the Amount 10$ i Already mailed contact chats but no response a one by one proof i have available my issue take 22 Days but didn't solve when I contacted to support they say mail when i mail then didn't reply.
13 March 2026
Unprompted review
Reply from D Prime
Dear Valued Client,
Thank you for sharing your feedback.
Please note that Stop Loss and Take Profit executions may be affected by market conditions such as volatility, price gaps, or liquidity at the time the order is triggered. To review your case accurately, our team will need to check the specific trade details in your account.
Kindly send us an email at en.support@dooprime.com with the subject line “Stop Loss Order Inquiry”, and include your trading account number along with any relevant screenshots or information related to the trade. Our team will review the matter and assist you accordingly.
Thanks and regards,
Customer Service Advocate
Danielle
D Prime
Warning About Doo Prime Broker ! Scammers
Warning About Doo Prime Broker
I want to share my experience with Doo Prime so other traders stay careful.
I requested a crypto withdrawal on Friday, and until now I still have not received my funds. I contacted their support team multiple times, and every time they told me the issue was “escalated”, but nothing actually happened.
Today their support agent suddenly told me that I am “involved in a violation behavior” without giving any explanation or proof. They just said the Risk Department will email me.
This looks like a typical excuse used by some brokers to delay or stop withdrawals.
What made it worse is the very unprofessional and disrespectful behavior from their support team, especially an agent named Esteban, who responded sarcastically instead of helping resolve the issue.
As a trader, the most important thing in a broker is trust and the ability to withdraw your money. If a broker delays withdrawals and gives unclear accusations, that is a serious red flag.
I strongly advise traders to be very careful before depositing money with Doo Prime.
10 March 2026
Unprompted review
Reply from D Prime
Dear Client,
We understand how concerning it can be when a withdrawal does not appear as expected in your account.
Please note that withdrawal requests are generally processed promptly. However, in some cases, delays may occur due to temporary technical issues, system synchronization, blockchain network conditions, or necessary internal checks.
Kindly be assured that we do not withhold client funds, and any transaction status can be verified within our system records. For privacy and security reasons, we are unable to discuss account-specific details on public platforms.
We sincerely invite you to contact en.support@dooprime.com using your registered email address and include your wallet ID and transaction details. Our relevant department will review the matter thoroughly and provide you with a detailed update.
Your feedback is important to us, and we remain committed to resolving any outstanding concerns in a transparent and professional manner.
Kind regards,
Customer Advocate Team
D Prime
The more I used it
The more I used it, the more I appreciated the steady performance and logical layout.
18 February 2026
Unprompted review
Reply from D Prime
Dear Client,
Thank you for taking the time to share your experience.
We’re pleased to hear that the more you used our platform, the more you appreciated its steady performance and logical layout. Providing a stable and user-friendly environment is very important to us, and your feedback reassures us that we are on the right track.
If you ever need assistance or have suggestions on how we can further improve your experience, please feel free to reach out to our support team using your registered email address. We’ll be happy to assist you.
Kind regards,
Customer Advocate Team
D Prime
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.