Dooprime brother, in connivance with scammers, joins our account in his IB, gives wrong signals, washes the account due to which our capital gets exhausted, say something in the group but leave the gr... See more
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See what reviewers are saying
Dear D Prime Support Team, I am writing regarding my pending deposit issue which has still not been resolved. My Details: Name: Irfan Mohammed Rafeeq Client ID: 1277... See more
Company replied
Trading on Doo Prime has been solid so far, particularly for Forex. The flexibility in leverage has allowed me to take calculated risks without overexposing my account. It would be great if they added... See more
Company replied
The educational tools provided by Doo Prime have really helped me sharpen my trading skills. I've learned so much, and the platform's user-friendly design has made the learning process enjoyable.
Company replied
Company details
About D Prime
Written by the company
Welcome to D Prime
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
- Access to 10,000+ Products: Forex, Stocks, Futures, Precious Metals, Commodities and Stock Indices
- Low spreads from 0.01 pips
- Max leverage 1:1000
- Dedicated support available 24/7
- Multiple funding options
- Flexible account types
- Ultra-low latency
Visit dooprime.com
Contact info
Govant Building, Po Box 1276, Port Vila, Vanuatu
- en.support@dooprime.com
- dooprime.com
Breach of guidelines
I’m applying to withdraw via credit…
I’m applying to withdraw via credit card but I’m waiting to 10 days it’s not credited in my account. I am withdrawing very small amount but it’s still not credited in my account. I think it’s very bed platform… I am not satisfied this platform…
17 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We understand your concern regarding the credit card withdrawal timeline. Please note that credit card withdrawals are subject to standard processing periods, which may take up to several business days depending on the card issuer and banking procedures. During this time, the request continues to be processed in accordance with our established withdrawal procedures.
Should additional verification or review be required, the relevant team will assess the request accordingly to ensure it is handled through the appropriate process. We encourage you to follow up through our official support channels so your case can be reviewed with the necessary details.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Smooth execution and fair pricing
Smooth execution and fair pricing. Works well for my needs.
8 December 2025
Reply from D Prime
Dear Client,
Thank you for your positive feedback! We’re happy to know that you’re satisfied with the smooth execution and fair pricing, and that the platform meets your trading needs.
If there’s anything we can assist you with or improve further, feel free to reach out anytime. We appreciate your support.
Best regards,
Customer Support Team
D Prime
Customer support replies faster than…
Customer support replies faster than expected. Overall service feels well-organized and professional without being overly complex.
27 October 2025
Reply from D Prime
Dear client,
Thank you for your positive feedback. We’re glad to hear that our customer support response time met your expectations and that you found our overall service organized and professional. Providing clear, efficient, and reliable support is something we continuously strive for.
We appreciate your trust and look forward to supporting you in your trading journey.
Best regards,
Danielle
Customer Advocate @ D Prime
The interface is clean and easy to…
The interface is clean and easy to navigate. I like how fast trades go through, even during busier sessions.
17 December 2025
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We are pleased to hear that you find the interface clean and easy to navigate, and that trade execution meets your expectations even during busier market sessions. Your experience is important to us, and we remain committed to maintaining efficient performance and a user-friendly trading environment.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We are pleased to hear that you find the platform fast, stable, and easy to use. Your positive experience is important to us, and we appreciate you taking the time to share your thoughts.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
My funds were deducted but never…
My funds were deducted but never returned.
D Prime confirmed via email that the transaction was processed through their system, yet later stated that the funds were never credited to their merchant account and were internally reversed by their payment provider, FrillPay. Despite this, no refund has been issued to me by either party.
As a customer, I am being redirected between D Prime and FrillPay with no resolution, no refund, and no clear accountability. Internal disputes between a company and its payment provider should not result in customer funds being withheld.
I have full email communication and transaction evidence to support my claim. I am still awaiting my funds.
I strongly advise potential users to proceed with caution until refund and dispute-handling processes are improved.
15 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We understand the importance of clarity and accountability in matters related to payment processing. Please be assured that cases involving transaction discrepancies are reviewed through established internal procedures in coordination with the relevant payment channels. Where additional verification is required, the matter is assessed accordingly to ensure it is handled through the appropriate process.
To allow the relevant team to review your case thoroughly, we kindly encourage you to continue corresponding with us via our official email channels and provide any supporting references if requested. This will help ensure the matter is examined and followed up in a timely manner.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Very third class broker
Very third class broker. Their processing system is very slow. I made withdrawal my amount and now after 24 hours i didn't get yet. I'll never recommend this broker to anyone.
14 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and understand how important timely withdrawals are.
Please note that withdrawal processing times may vary depending on the payment method, verification status, and internal processing timelines. While some withdrawals are completed quickly, others may require additional checks, which can result in slight delays.
We kindly encourage you to contact our support team with your account details so we can review your case specifically and provide you with a clear update. You can reach us via our official support channels, and our team will be glad to assist you.
We appreciate your patience and the opportunity to look into this matter further.
Kind regards,
D Prime Support Team
One of my friend deposited and it's 5…
One of my friend deposited and it's 5 days no sign of deposit. Binance pay and usdt are removed not coin q is available that is clarifying that transaction is done but the TXID is changed from the platform. Doo Prime support is saying that transfer wallet is not their. Worst broker
7 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We acknowledge your comments regarding deposit-related concerns. Please note that, for privacy and security reasons, we are unable to discuss third-party accounts or specific transaction details in a public forum. To ensure clarity and proper documentation, we encourage the concerned account holder to share the relevant details directly via email so the information can be formally recorded.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
Solid, but update the app
Good broker. Stable platform, good analysis tools. The Man Utd deal means you see the logo everywhere, but it's whatever. My IB rebates sometimes come through not instantly, but they're correct. My main gripe is the app. It's functional but feels old. Fix that and it's 5 stars.
5 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your thoughtful feedback. We appreciate your balanced perspective and are pleased to hear that you value the platform’s stability, analytical tools, and overall reliability. Your comments regarding the application experience have been noted, as insights like yours are important for evaluating how we can continue enhancing usability while maintaining performance and accuracy.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
Prolonged compensation disbursement process and signs of fraud.
I encountered a problem on my platform; it was a technical error. Five days prior, a similar unusual incident occurred on my trading account. I have full evidence and a commitment from the platform to disburse compensation, but they are now avoiding and delaying the resolution process.
Accordingly, on August 13, 2025, I transferred funds from trading account 60033341 to my wallet to withdraw money, but it showed 00 USD even though my account had a balance of several thousand dollars and no orders were active at that time. I immediately reported this issue to MIB for resolution and received a response that this was a rare case and only I and a few others experienced this problem. The next day, August 14, 2025, I was able to transfer funds from my trading account to my wallet and withdraw as normal. Nothing unusual happened until August 18, 2025, when I placed two sell orders with stop loss and take profit on the same account 60033341 based on a signal from MIB D Prime, after which I turned off my computer and went to work. Upon checking my phone, I discovered that eight additional transactions had occurred, resulting in the loss of $7911 USD from my account. I immediately reported the issue to the D Prime team, but only received responses promising prompt resolution. However, as of December 30, 2025, I have still not been contacted regarding the compensation disbursement as promised by the D Prime team. I have continuously communicated via email and live chat as provided by D Prime, but only a few of my requests have been responded to, and there are signs of delays to avoid compensation. I have not seen any proactive action from the D Prime team. Notably, on November 8, 2025, D Prime confirmed my compensation request and committed to disbursing the funds by November 10, 2025. But until now, that's just a commitment; I haven't received any contact from the platform and haven't received the funds as promised. I have gathered all relevant documents and evidence and I guarantee that all the issues I've raised are true and well-founded.
Client ID at D Prime: 730235
18 August 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for taking the time to share your detailed feedback. We take all matters related to account activity, technical concerns, and compensation requests seriously. Your comments have been noted, and the relevant department will review the information in line with our internal procedures and verification processes. We encourage you to continue corresponding through our official support channels so that your case can be reviewed thoroughly and followed up accordingly.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
D prime is scam brokers and every…
D prime is scam brokers and every mentor who's promote this broker stay away from also from that mentor actually in September month i deposit 400+ usdt and claim 100% tradable bonus when i lost my actual amount deposit amount my trades closed tradable bonus didn't give me any support when i contact live chat i have all proof available there live chat representative accept yes it's tradable bonus but they didn't solve my issue when i contact my account manager they said you applied for margin bonus before deposit i also contact live chat for promotion running or not they said you are eligible i have proofs also another when i deposit D prime scam and there accounts managers are very rude there behaviour are not professional
22 September 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for taking the time to share your feedback. We acknowledge your concerns regarding the promotional bonus and account communication you described. Please note that all bonus programs and trading conditions are subject to predefined terms and internal review procedures. To allow our team to properly assess the information you mentioned, including any supporting records, we kindly ask that you provide the relevant details via email so the matter can be reviewed by the appropriate department. We remain committed to ensuring that all cases are handled in line with our established policies and standards.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Profit confiscated after withdrawal request | Serious compliance concerns
I deposited $100 with DooPrime and legitimately traded my account, earning a profit of approximately $185. After submitting my withdrawal request on 23 December, my funds were left in “pending” status for 7 days with no valid explanation or timeline provided.
Only after this unreasonable delay did DooPrime respond on 29 December, accusing me of “bonus abuse” and unilaterally deducting USD 185.33, effectively confiscating all my trading profits. I was informed that only my initial deposit could be withdrawn.
The allegations made against my account were vague, generic, and unsupported by transparent evidence. No specific clause, no detailed trade-by-trade explanation, and no prior warning were provided. Instead, DooPrime relied on broad language such as “irregular trading activities” and “risk-free strategies,” which appears to be a convenient justification used after a withdrawal was requested.
From a legal and compliance perspective, this behavior raises serious concerns:
Profits were removed retroactively
Withdrawal was delayed without justification
Disciplinary action was taken without due process or clear proof
Decisions were based solely on internal discretion, with no independent review
This conduct undermines basic principles of fair trading, transparency, and client protection.
⚠️ Warning to other traders:
Avoid using third-class brokers like DooPrime. If you become profitable, your earnings may be labeled as “bonus abuse” and confiscated without proper explanation. A broker that only allows losses but punishes profits cannot be trusted.
My experience has been financially and emotionally distressing. I strongly urge traders to choose well-regulated brokers with transparent withdrawal practices, not firms that change the rules once you request your money back.
29 December 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for taking the time to share your detailed feedback. We acknowledge the seriousness of the concerns you have raised and understand the importance of clarity and transparency in matters related to account reviews and withdrawal requests. Please be assured that such cases are subject to internal assessment in accordance with established operational and compliance frameworks.
We encourage you to contact us directly via email with the relevant reference details so the appropriate team can review the matter comprehensively and ensure it is examined through the proper channels. All actions related to trading activity and withdrawals are conducted based on predefined policies and verification procedures.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Review Update
Review Update
Just look at the automated replies they give to everyone they scammed. These scammers need to SHUT DOWN. They are stealing people's money. I asked them to deduct what they wanted to deduct and unblock my account but they ignore me and my account is still locked.
Negative Reviews don't help. If you really want to take action, follow up with a lawyer and submit a complaint with the Regulator and the Police.
They ask you to submit a ticket. I did that and it has been 2 weeks, with multiple attempts on live chat. They ignore you and steal your money. Don't trust their positive reviews here, THEY ARE ALL FAKE.
29 December 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for providing an update and sharing your perspective. We take such statements seriously and would like to clarify that all account-related actions are handled in accordance with established operational, compliance, and regulatory requirements. Reviews and public comments do not replace formal review processes, and any concerns raised are assessed through the appropriate internal channels.
If you wish for this matter to be formally reviewed, we encourage you to contact us directly via email with the relevant reference details so the case can be examined by the appropriate department. This ensures that all information is assessed accurately and transparently.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Totally scammer I just deposit fund…
Totally scammer I just deposit fund into their wallet and I can't received it and they don't give me a reply
19 December 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We understand the importance of timely fund processing and clear communication. Please note that deposit status may be subject to verification and processing procedures. We kindly invite you to provide more details regarding your transaction via email so that our team can promptly review the matter and ensure it is investigated by the relevant department.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
Unjust Fund Deduction, Wrong Stop-Out Price & Zero Response From Support
I opened an account with Doo Prime (Account No. 9934313) and traded manually without using any bots or automated systems. My total net profit since opening the account was very small, yet on 27 November 2025, the broker suddenly deducted around USD 6,000 from my account, claiming “Spread Cap Abuse.”
They also stated that they would deduct a total of USD 8,917.8, even though my account never earned such profit. This accusation is not supported by any evidence. My trade history contains normal manual trading only, and I have never exploited any quotation defects.
The next day, 28 November 2025, during the Thanksgiving period and CME outage, Doo Prime’s platform showed a wrong and off-market price spike on XAUUSD that did not exist on other major brokers. Because of this incorrect price feed, my 2-lot BUY position was instantly stopped out, causing a large loss that should never have happened.
I contacted the support team multiple times, but they stopped replying completely. No investigation, no explanation, no compensation — nothing.
At this point, I have formally reported the case to the Vanuatu Financial Services Commission (VFSC), since the broker refused to respond or provide transparency.
Update 1 - It has been almost 2 months since this happened. I have submitted tickets, and send emails also tried to contact from live chat. There is still NO REPLY regarding this issue. Those who are trading with Doo Prime or who are thinking to open a new account - THINK TWICE!!!...
I have also formally reported the case to the Financial Services Commission of Mauritius. I will update this review according to their feedback.
27 November 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your detailed feedback. We take all client concerns seriously, and your comments regarding account activity and platform experience have been noted for further review. Our team is committed to ensuring transparency and thorough investigation where necessary, and matters raised will be carefully examined in line with our policies and procedures.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
This is a scam platform
I deposited $2100 and made $1735 through trading. When I applied for a withdrawal, the request was never processed. I kept contacting customer service, but they kept telling me to send an email request, which I also didn't receive a reply to. They ignored me when I contacted customer service again. This is a fraudulent platform, and I'm so upset that I encountered such a platform. What a damn scam company! I've kept all the chat logs and withdrawal records, and I will continue to complain until this platform stops harming the public!
28 November 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for taking the time to share your experience. We understand the importance of having clear updates regarding withdrawal requests, and we take such concerns seriously. Please provide more details regarding your case via email so that our team can review it thoroughly and ensure it is promptly investigated by the relevant department. Kindly note that all withdrawal procedures follow established operational and compliance guidelines.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
Don’t Waste Your Money
This is one of the worst brokers I’ve ever dealt with. They only caused me to lose time and money. Their account managers often disappear and show no concern for your investments, and customer service fails to resolve issues. Eventually, they even stopped responding to my messages. I absolutely do not recommend them.
27 November 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for taking the time to share your experience. We understand the importance of consistent communication and reliable support, and we appreciate your feedback. Please provide more details regarding your case via email so our team can review the matter thoroughly and ensure it is investigated by the relevant department. We remain committed to maintaining a professional and supportive service for all clients.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
Urgent Demand for Immediate Release of Remaining Capital – Account 20008240
Subject: Urgent Demand for Immediate Release of Remaining Capital – Account 20008240
Dear Doo Prime Compliance Team,
I am writing regarding the notice dated 19/11/2025 concerning my account 20008240.
Your decision to void my profits while simultaneously counting all losses against my deposit is unacceptable, inconsistent, and raises serious concerns about fair dealing. I deposited USD 1,551, yet you issued a balance of –1,227 USD, effectively recognizing losses while retroactively erasing gains. This practice is neither transparent nor aligned with proper regulatory standards.
I categorically deny any involvement in prohibited trading activity. All trades were executed using your platform’s live pricing with no manipulation or misuse of system vulnerabilities. Your actions appear arbitrary and constitute an unjust withholding of client funds.
I am formally requesting:
Immediate release of my remaining capital up to the full value of my initial deposit, without delay.
A complete and verifiable explanation, including timestamped trade logs and evidence supporting any allegation made against me.
If this issue is not resolved promptly, I will escalate the matter to all relevant regulators overseeing your entities. This includes a full complaint dossier detailing the deduction, the financial impact, and the lack of proper justification.
Regulators I will be notifying:
Hong Kong – Securities & Futures Commission (SFC)
License No.: BSM562
Seychelles – Financial Services Authority (FSA)
License No.: SD090
Malaysia – Labuan Financial Services Authority (LFSA)
License No.: MB/23/0108
Vanuatu – Vanuatu Financial Services Commission (VFSC)
License No.: 700238
Australia – ASIC (Australian Securities & Investments Commission)
License Nos.: 222650 & 444062
I expect confirmation of the release of my capital within 48 hours of receiving this email.
Thank you for your prompt attention.
25 November 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for taking the time to share your concerns. We understand the importance of clarity regarding account reviews and fund-related matters, and we treat such cases with the utmost seriousness. Please provide more details regarding your experience via email so that our team can thoroughly review your case and ensure it is promptly investigated by the relevant department. Kindly note that all evaluations and account actions follow established operational and compliance procedures.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
100% bonus suddenly gone
Ive been with dprime since oct 2024. This year July 2025 they suddenly offered 100% promo, i availed. While trading gold with 50% drawdown, suddenly the bonus disappeared, causing my trade to stop out. I reached out but customer support wasnt helpful. I asked to talk to account manager but he never got back to me. I felt they scammed me. Lost all my capital.
I reached out many times, after 2 mos I finally gave up. NEVER AGAIN
31 July 2025
Unprompted review
Reply from D Prime
Dear GG Laud,
Thank you for sharing your feedback. We would like to clarify that bonuses are not removed without valid reasons, as this would not be beneficial for either our clients or the company. We encourage you to review the specific terms and conditions of each campaign before participating, as they outline the applicable rules and requirements.
Please reach out to us directly with your account details so that we can review your case thoroughly and provide further assistance.
For more information, please visit our Help Center
, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com
.
Best regards,
Danielle
Customer Advocate @ D Prime
Dprime Scammers
Hey, kindly don't use this site they just waste your time. I Deposited $50 and earn $234 when I wanna withdraw they declined my withdrawal and gave some useless reasons and then I again wanna withdraw but this time they don't allow me to withdraw my own funds when I emailed them they don't reply properly just wasting my time . big scammers
30 September 2025
Unprompted review
Reply from D Prime
Dear Laiba
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve faced. Please note that D Prime is committed to transparency and client satisfaction, and we take such concerns very seriously.
We want to clarify that D Prime never restricts clients from withdrawing their own funds. Thousands of traders around the world enjoy smooth, secure, and timely withdrawal services with us every day. If you’ve experienced any issues, please rest assured that we’re here to help resolve them as quickly as possible.
For further assistance, please reach out to us via the following channel:
Email: en.support@dooprime.com
For more information, please visit our Help Center
, where you can also submit a ticket for further assistance.
Your satisfaction is our priority, and we are dedicated to addressing all inquiries promptly and professionally. Thank you for your cooperation and understanding.
Best regards,
Danielle
Customer Advocate @ D Prime.
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