I ordered a product, paid for it, and it is still not delivered. I sent an email to the staff and it took a lot of time for response and 2-3 mails. At some point they made a reclamation for the courie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I really like the ethos of the brand so I'm happy to say that the product exceeded my expectations. The toothbrush has a minimalist, contemporary design but it isn't a case of style over substance. Th... See more
Company replied
Having been a backer for this brand I can wholeheartedly say that doop delivered exactly what they said they would and it's as perfect as it sounded on the tin. A reusable body with easily interchange... See more
Company replied
I ordered an annual pack (toothbrush and toothbrush heads for a whole year) at the end of October. Towards the end of November, whilst on holiday I received a notification that a parcel from Portu... See more
Company details
Written by the company
Doop is the first recycled and recyclable head-removable toothbrush. Doop is not only a toothbrush. Doop is who you are. It’s a statement. It’s a bold move. Doop is for people who care about the environment and take action about it. In a world where people are shifting towards more conscious choices and reevaluating their impact, doop is the answer for oral care needs. And because sustainable can be beautiful, doop is a polished, exquisite object.
Contact info
Av. do Forte, 3, Parque Suécia II, 2790-073, Carnaxide, Portugal
- info@dooptoothbrush.com
- dooptoothbrush.com
2.7
Poor
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
product of future
As i brush my teeth 3 to 4 times a day, i go through a lot of toothbrushes in a year, so i was looking for more environmentally friendly options. I came across doop on IG and have to say, I am impressed by the idea as well as the simple and functional design. The soft bristles work perfect for my sensitive gums as well. This toothbrush is a product of future that You can purchase today. Just go and get it now!
30 July 2021
Unprompted review
Reply from doop
Hi Ieva!
Thank very much for your review and for your kind words! Doop is always here for you :)
doop team
Happy with the product
Im happy with the product. Thinking of buying more for some family members.
23 July 2021
Unprompted review
Reply from doop
Hi!
Thank you very much for your kind words! If you need any help just let us know :)
doop team
After 3 weeks I got my package and it’s perfect
After 3 weeks I received my package (they are experiencing heavy delays, I thought they were scammers, but they aren’t, they are just slow 😅).
The toothbrush is splendid, it works perfectly. Customers care was also very kind.
6 July 2021
Unprompted review
Reply from doop
Hi Francesca!
Thank you for your message!
Has stated by email, we had some delays, but nevertheless your order should be arriving very soon!!
Reply from doop
Hi Boryana,
Thank you for your feedback!
We apologize for our delivery system, it is something we are working on and we wish to improve!
Has discussed by mail, we will resend your order!!
Maybe the worst online purchasing…
Maybe the worst online purchasing experience I've ever had
2 June 2021
Reply from doop
Hi Eoghan,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Doop No Show
I have not recieved my order yet, and it's been almost a month!!! Then I get a message to review. Really?!?
1 June 2021
Reply from doop
Hi Reghina,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Order not received after 3 weeks
Order not received after 3 weeks. Sent 3 mails, and after the third one they told me they are looking into 'delivery issues'.
29 May 2021
Reply from doop
Hi Laurence,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible.
Great concept
Great concept. Nice product.
I got one toothbrush and I will buy replacement heads when the time comes.
24 May 2021
Reply from doop
Hi Catarina,
Thank you very much for your review!
Guilherme - doop team
I kind of love this
I kind of love this! Super easy to pop on and off, sustainable, and comfortable!
21 May 2021
Unprompted review
Reply from doop
Hi Andrew,
Thank you very much for your kind words!
Guilherme - doop team
Reply from doop
Hi João,
Thank you very much for your review!
Guilherme - doop team
The brushes are just right for my teeth…
The brushes are just right for my teeth and gums not to hard not to soft, it looks great too, its unusual to see a black toothbrush plus you can change the heads!
6 May 2021
Unprompted review
Reply from doop
Hi Norman,
It is really nice to hear that from you!! Thank you very much!
Guilherme - doop team
Awesome company, awesome products
Firstly, I find the design of the toothbrush very aesthetically pleasing! I like to have a manual brush as well as an electric but I find that some manual brushes don’t give me that ‘clean’ feeling that my electric brush does. I know the results will never be exactly the same but they come pretty close with this brush! I love that the heads are interchangeable and therefore more eco friendly! (Tip - I use old tooth brushes for cleaning small spaces!). Doop as a company are awesome, they have really kept their customers up to date and I never felt out of the loop. The branding is very sleek and sophisticated. Great company!
6 May 2021
Unprompted review
Reply from doop
Hi Bipasha,
Thank you very much for you awesome review and your beautiful your not only about doop but also, about our team!!
Guilherme - doop team
Wonderful toothbrush
My toothbrush arrived before I knew it. Thanks for creating such an eco-friendly alternative to the traditional toothbrush!
6 May 2021
Unprompted review
Reply from doop
Hi Marina!
We are always thinking about the environment and ways to save it!
Guilherme - doop team
Unusual to see a black bristled…
Unusual to see a black bristled toothbrush but thats not the only stand out feature! A great feeling of teeth actually being cleaned plus a lovely to hold wooden handle and the fact i can just replace the heads whilst keeping the comfortable handle is a great idea
6 May 2021
Reply from doop
Hello Tooth Fairy,
Thank very much for your kind words!
Guilherme - doop team
The brushing experience is very good!
I was somehow sceptic about it but the brushing experience is very good, I decided eventually to definitly replace by my own. It’s also practical and I like that it helps me help the environment a little more!
27 March 2021
Unprompted review
Reply from doop
Hi Carlos!
Thank you for your feedback.
We are saving the planet one step at a time.
Guilherme - doop team
This is a very sustainable and nice…
This is a very sustainable and nice product. Beside that, stays beautifully in my vanacy. Everyone should try it.
26 March 2021
Unprompted review
Reply from doop
Hello tania!
Thank you very much for your kind review!
Guilherme - doop team
A very cool design and a guilt free conscience!
It has a really cool and stylish design. It even wins over a bamboo toothbrush. Great product!
26 March 2021
Unprompted review
Reply from doop
Hi Carina!
We truly appreciate your kind review!
Thank you,
Guilherme - doop team
Very stylish and environmental friendly too!
Very stylish and environmental friendly too! A must have!
26 March 2021
Unprompted review
Reply from doop
Hi Tânia,
Thank you very much for your review!!
Guilherme - doop team
Great product!
26 March 2021
Unprompted review
Reply from doop
Hello Søren!
Thank you very much for your feedback!
Guilherme - doop team
Reply from doop
Hi Madalena,
Thank you very much for your review!
Guilherme - doop team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.