Doorbellworld Reviews 526

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of installation, and how well they meet their needs, with many finding exactly what they were looking for. The delivery service is consistently highlighted as prompt and efficient, with many orders arriving quickly and well-packaged. Reviewers also appreciate the helpful customer service, noting that staff are knowledgeable and provide good advice, making the ordering process smooth and reassuring. However, some people were dissatisfied with customer service, experiencing issues such as slow replies, incorrect advice, or problems with order cancellations and product returns. There were also occasional concerns about product quality, with some items arriving damaged or not as advertised, and a few customers noted significant delays in receiving their orders.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting its quality, ease of... See more

Delivery service

Reviewers frequently mention positive feedback about the delivery service, highlighting quick and prompt... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the support and follow-up... See more

Order

People report positive experiences with order, often finding the website easy to use and receiving their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went well with installation, though more written word explanation would help with following the diagrams. UPDATE:- Just seen a review from 3 March 2026. They weren't as happy as they could... See more

Rated 5 out of 5 stars

Easy to use website, ordered the three items individually in one basket instead of as a pre-pack, saved a few quid. Product arrived two days later and works perfectly. Very happy overy.

Rated 5 out of 5 stars

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d t... See more

Rated 5 out of 5 stars

Outstanding customer service. Royal Mail failed to deliver the product. Sophia at Doorbellworld hunted it down and discovered it had been returned to the depot, but on visiting the depot Royal Mail... See more


Company details

  1. #10 of 18 best companies in Internet shop

Written by the company

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

526 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Certainly

Certainly! Please provide the review text you'd like me to work with.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Wireless door bell delay

Good customer service after complaint about receiving a review request for the product that had not being delivered. Door bell then arrived very promptly and I am pleased with it. Works well.

29 October 2025
Rated 4 out of 5 stars

We ordered a wired bellpush

We ordered a wired bellpush. When it arrived it was missing the component which actually made the electrical contact. We emailed the company but did not get a reply. To move the matter on, my husband 'phoned the company. The person he spoke to seemed unable to grasp what the problem was, and in the end gave incorrect advice. In desperation we sent another email. This time we received a reply from another person, thereinafter the problem was almost instantly solved.
The products this company sell are good and well made. From other reviews their customer relations seem to be very good, and our experience is atypical. We give them 4 stars for these reasons but not 5 because of the initial disappointment.

27 September 2025
Rated 2 out of 5 stars

looks smart on first side but damaged wood and screws

On first sight and on the website it loos great, but the unit i got had some rather unfortunate things:
- the wood was badly sanded and felt reale rought; so i m going to dismantle it completely, sand the wood en lacker it back in a semi gloss black
- the copper screws were brutaly managed so they have serious marks of somebody who screwed them on and mistoke the openings so that botch screws are deformed...

on top of that:
It was not easy to recieve the package in europe, uncertainty where it was for some days. i finaly got it

6 October 2025
Rated 5 out of 5 stars

Very happy

Lovely small sized doorbell which was just what I wanted. Looks great. Ordered and delivered within two days. Great service and product. Thank you!

25 September 2025
Rated 1 out of 5 stars

Poor customer service

Doorbell arrived damaged (packaging all in good order so item was obviously damaged before being posted). Have emailed the company several times to report this but have received no response! Still waiting to resolve the issue. Very poor customer service!

26 September 2025
Doorbellworld logo

Reply from Doorbellworld

Hi. I am sorry you were sent a sub standard item. We did reply to your emails, and sent a replacement part to you 5 days later. I can only assume that you received this replacement part and that all is now good. Thanks

Rated 5 out of 5 stars

As expected and lovely

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d think people would see and press 🙄. Thankfully this makes it all clear! 🤣

Phoned them to ask a few questions about the doorbell and at first, bought the wrong option available. The man happily cancelled the order and I ordered the correct option available. I’m soooo delighted with it

I wish I could upload a photo to show you all, can’t see where to do it though on this review website

9 August 2025
Unprompted review

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