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Door Controls Direct Reviews 

350
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional quality of the products, noting that items arrive promptly, securely packaged, and exactly as described on the platform. Consumers also appreciate the clear, user-friendly website, helpful staff, and competitive pricing, which together make the entire ordering process smooth, reliable, and completely satisfying. However, some people mentioned experiencing frustrating delivery delays with their orders due to unexpected issues with the third-party courier service rather than the business itself. A few reviewers also noted that scheduled next-day arrivals occasionally took longer than expected to reach them.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast and prompt... See more

Product

Users describe positive interactions with product, highlighting exceptional quality materials, perfect... See more

Service

Clients share positive opinions on service, highlighting a fast and reliable experience from start to finish.... See more

Order

People report positive experiences with order, highlighting a simple and quick online process. Consumers... See more

Price

Consumers find price to be very appealing, consistently highlighting reasonable and cost-effective pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more

Rated 5 out of 5 stars

This company saved me at 5pm on a Friday evening. I had to change the door control to our London block of flats, and, despite us not being a client they gave me advice which contradicted the manual... See more

Company replied

Rated 5 out of 5 stars

Website was clear and the items described accurately. The locks were definitely cheaper from DCD than any other supplier I tried, which is always a good start. Delivery was as promised too. All round... See more

Company replied

Rated 5 out of 5 stars

I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more

Company replied



Company details

  1. #20 of 92 best companies in Hardware Shop

About Door Controls Direct

Written by the company

Your dependable source for door solutions that will keep people safe and secure

Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards. 

Door Hardware and Access Control 

We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver. 

Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors. 

Fire Door Ironmongery 

Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts. 

The Dependable Door Controls Solution 

Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.

Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project. 

For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300


Contact info

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Your ultimate guide to all door control solutions.

4.9

Excellent

TrustScore 5 out of 5

350 reviews

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4.9

All reviews

(350)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Item available in stock and prompt…

Item available in stock and prompt delivery

6 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Andrew,

Thank you for your review! We’re pleased to hear the item was in stock and delivered promptly.

If you ever need anything else or have any questions, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great quality and reasonable price.

Great quality and reasonable price.
Speedy delivery.

2 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Keith,

Thank you for your review! We’re really pleased to hear you were happy with the quality, pricing, and speedy delivery.

If you ever need anything else or a bit of advice, our team will be happy to help.

Best regards,
Sophie

Rated 1 out of 5 stars

Don't advertise NEXT DAY delivery if…

Don't advertise NEXT DAY delivery if orders are placed before 3 pm and then use a courier that delivers 3 days later than I needed it. I had to cancel a job and waste a day. Thanks loads.

21 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Andy,

We are sorry to hear about your experience — I completely understand how frustrating that must have been, especially with it affecting your job.

As discussed, we’ll make sure your feedback is passed on internally and review if we can ensure clearer expectations around our delivery options moving forward.

Best regards,

Glen

Rated 5 out of 5 stars

Excellent service

Excellent service. next day delivery. Highley recommend this company to anyone looking for door control equipment

12 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Andrew,

Thank you for your review! We’re delighted to hear you were happy with the service and next day delivery. We really appreciate the recommendation too.

If you ever need anything else or have any questions, our team will be happy to help.

Many thanks,
Sophie

Rated 5 out of 5 stars

Very fast efficient service.

Very fast efficient service.

11 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

Thank you for your review! We’re really pleased to hear you found the service very fast and efficient.

If you ever need anything else or have any questions, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Easy to use website and fast delivery

Easy to use website and excellent speed of delivery

11 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Gary,

Thank you for your review! We’re pleased to hear you found the website easy to use and that delivery was nice and quick.

If you ever need anything else or a bit of advice, our team will be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Quick response and delivery

Quick response and delivery

quality product

21 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re pleased to hear you were happy with the quick response, fast delivery, and quality of the product.

If you ever need anything else or have any questions, our team will be happy to help.

Best regards,
Sophie

Rated 5 out of 5 stars

Helpful advice given to aid purchase of…

Helpful advice given to aid purchase of a gate lock.

18 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi there, thank you for your review!

We’re really pleased to hear our team could offer helpful advice to guide you toward the right gate lock.

If you ever need any further guidance or support, please feel free to get in touch, we’ll be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Quick delivery

Quick delivery, correct product

4 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Kevin,

Thank you for your review! We’re pleased to hear your order arrived quickly and that the product was exactly what you needed.

If you ever need anything else or have any questions, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

On time good reliable service good job…

On time good reliable service good job thank you

2 March 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Paul,

Thank you for your review! We’re really pleased to hear the service was reliable and your order arrived on time.

If you ever need anything else or a bit of advice, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Fast delivery and great selection of products

Great selection of products, good return policy for incorrectly ordered goods and super speedy delivery. Ordered in the afternoon and received next morning.

12 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re really pleased to hear you were happy with the range of products, our returns process, and the speedy next-day delivery. It’s great to know everything went smoothly.

If you ever need anything else or a bit of advice, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Every element of the transaction was…

Every element of the transaction was simple

6 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Simon,

Thank you for your review! We’re pleased to hear everything about the transaction was simple and straightforward.

If you ever need anything else, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

so easy to order

19 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Mark,

Thank you for your review! We’re glad to hear you found the ordering process nice and easy.

If you ever need anything else, our team will be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Great service

Great service

19 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re really pleased to hear you were happy with the service.

If you need anything further, we’ll be glad to assist.

Kind regards,
Sophie

Rated 5 out of 5 stars

Fast efficient service

18 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re pleased to hear you found the service fast and efficient.

If you ever need anything else, our team will be happy to help.

Warm regards,
Sophie

Rated 4 out of 5 stars

First Order

Very easy to deal with to place order and helpful service when order had to be amended

17 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Michael,

Thank you for your review and for placing your first order with us!

We’re really pleased to hear you found the ordering process straightforward and that our team could help when the order needed amending.

If you ever need anything else, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

great service and will try to source…

great service and will try to source any item you ask for

4 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Paul,

Thank you for your review! We’re really pleased to hear you were happy with the service and our ability to help source what you needed.

If there’s ever anything you’re looking for, just let us know, we’ll be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great product and quick delivery

Great product and quick delivery

17 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Paul,

Thank you for your review! We’re really pleased to hear you were happy with the product and that delivery was nice and quick.

If you ever need anything else, our team will be happy to help.

Best regards,
Sophie

Rated 5 out of 5 stars

Good price and service

Easy to identify parts and fast delivery

6 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Tony,

Thank you for your review! We’re pleased to hear you found the parts easy to identify and that delivery was quick, all at a good price.

If you ever need anything else or a bit of advice, our team will be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Excellent service

Excellent service

20 May 2025
Door Controls Direct logo

Reply from Door Controls Direct

Hi Howard,

Thank you for your review! We’re really pleased to hear you were happy with the service.

If you ever need anything else, our team will be happy to help.

Kind regards,
Sophie

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