Banner for Door Controls Direct

Door Controls Direct Reviews 

350
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional quality of the products, noting that items arrive promptly, securely packaged, and exactly as described on the platform. Consumers also appreciate the clear, user-friendly website, helpful staff, and competitive pricing, which together make the entire ordering process smooth, reliable, and completely satisfying. However, some people mentioned experiencing frustrating delivery delays with their orders due to unexpected issues with the third-party courier service rather than the business itself. A few reviewers also noted that scheduled next-day arrivals occasionally took longer than expected to reach them.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast and prompt... See more

Product

Users describe positive interactions with product, highlighting exceptional quality materials, perfect... See more

Service

Clients share positive opinions on service, highlighting a fast and reliable experience from start to finish.... See more

Order

People report positive experiences with order, highlighting a simple and quick online process. Consumers... See more

Price

Consumers find price to be very appealing, consistently highlighting reasonable and cost-effective pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more

Rated 5 out of 5 stars

This company saved me at 5pm on a Friday evening. I had to change the door control to our London block of flats, and, despite us not being a client they gave me advice which contradicted the manual... See more

Company replied

Rated 5 out of 5 stars

Website was clear and the items described accurately. The locks were definitely cheaper from DCD than any other supplier I tried, which is always a good start. Delivery was as promised too. All round... See more

Company replied

Rated 5 out of 5 stars

I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more

Company replied



Company details

  1. #20 of 92 best companies in Hardware Shop

About Door Controls Direct

Written by the company

Your dependable source for door solutions that will keep people safe and secure

Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards. 

Door Hardware and Access Control 

We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver. 

Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors. 

Fire Door Ironmongery 

Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts. 

The Dependable Door Controls Solution 

Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.

Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project. 

For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300


Contact info

Promotion box for Door Controls Direct

Brand New Product Catalogue Out Now!

Your ultimate guide to all door control solutions.

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(350)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A prompt and efficient service

A prompt and efficient service
thank you

5 February 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Sharon,

Thank you for your review! We’re pleased to hear you found our service prompt and efficient.

If you ever need anything else, our team will be happy to help.

Warm wishes,
Sophie

Rated 5 out of 5 stars

Easy to order and delivery as advised

Easy to order and delivery as advised. Happy with products

21 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Wally,

Thank you for your review! We’re pleased to hear ordering was straightforward, delivery was as advised, and you’re happy with the products.

If you ever need anything else or have questions in future, our team will be happy to help.

Best regards,
Sophie

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Hi Christopher,

Thank you for your review! We’re pleased to hear your order arrived very quickly and was just as described.

If you ever need anything else, our team will be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Top notch

Superb service help line very competent
Will use you again definitely

19 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi John,

Thank you for your review! We’re delighted to hear you found our help line competent and the service superb. It’s great to know you’ll be using us again.

If you ever need any further advice or support, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

polite and have have all the required…

polite and have have all the required equipment in stock

15 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Tony,

Thank you for your review! We’re pleased to hear you found our team polite and that we had everything you needed in stock.

If you ever need anything else, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

delivery great info on web perfect all fitted no issues

delivery great info on web perfect all fitted no issues at all

30 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi, thank you for your review!

We’re really pleased to hear the delivery was great, the website information helped, and everything fitted perfectly with no issues.

If you ever need anything else or have questions in future, our team will be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

delivered as ordered

14 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Mark,

Thank you for your review! We’re pleased to hear your order arrived exactly as requested.

If you ever need anything else, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

very swift delivery

28 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi there, thank you for your review!

We’re really pleased to hear your order arrived so swiftly.

If you ever need anything else, our team will be happy to help.

Warm wishes,
Sophie

Rated 5 out of 5 stars

Fast delivery good quality replacement…

Fast delivery good quality replacement part like for like .

27 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Michael,

Thank you for your review! We’re pleased to hear your replacement part arrived quickly and was a perfect like-for-like match.

If you ever need anything else, our team will be happy to help.

Many thanks,
Sophie

Rated 5 out of 5 stars

The website was easy to use

The website was easy to use. Packaging of the product was good and the delivery arrived on the due day.

11 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Alan,

Thank you for your review! We’re pleased to hear you found the website easy to use, the packaging up to standard, and delivery right on time.

If you ever need anything else, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Always fair prices and quick service

Always fair prices and quick service, thanks guys!

23 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi there, thank you for your review!

We’re really pleased to hear you’re happy with our pricing and quick service.

If you ever need anything else, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Would use this supplier again

Good price good product fast delivery what moor could you ask for

8 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Alan,

Thank you for your review! We’re really pleased you were happy with the price, product, and fast delivery. Great to hear you’d use us again.

If you ever need anything else, our team will be happy to help.

Warm regards,
Sophie

Rated 5 out of 5 stars

Hassle free

Hassle free

9 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Martin,

Thank you for your review! We’re glad to hear your experience was completely hassle free.

If you ever need anything else, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Good product

Good product, Easy to order, good price and swift delivery

22 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Robert,

Thank you for your review! We’re pleased to hear you found the product good, the ordering easy, and delivery swift at a great price.

If you ever need anything else, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Good range and price

Good range and price. Quick service.

20 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Calum,

Thank you for your review! We’re pleased to hear you were happy with the range, pricing, and quick service.

If you ever need any further help or advice, our team will be happy to assist.

Kind regards,
Sophie

Rated 5 out of 5 stars

All good no problems

All good no problems

6 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Stuart,

Thank you for your review! We’re glad to hear everything went smoothly with no problems at all.

If you ever need anything else, our team will be happy to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Product was good. Would definitely use again. Genuine seller

13 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Kay,

Thank you for your review! We’re really pleased to hear your order arrived quickly, the product met expectations, and that you’d happily use us again.

If you ever need anything else, our team will be here to help.

Warm wishes,
Sophie

Rated 5 out of 5 stars

Easily found what I required and it…

Easily found what I required and it came the next day.

13 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Bill,

Thank you for your review! We’re pleased to hear you found what you needed easily and that your order arrived the very next day.

If you ever need anything else, our team will be happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great customer service

I called the company, for some advice before purchasing 2 packs of door fobs and the member of staff I spoke to Josh, could not have been more helpful. He fully explained what I would need to do, put my mind at rest as to how to set them all up.
Thank you. Great customer service.

All delivered within 48 hours.
Would 100% use again.

9 January 2026
Door Controls Direct logo

Reply from Door Controls Direct

Hi Nina,

Thank you so much for your lovely review! We’re delighted to hear Josh was able to talk you through everything and put your mind at ease before you placed your order. It’s great to know delivery was quick too and that you’d happily use us again.

If you ever need any further advice or support, our team will be here and happy to help.

With thanks,
Sophie

Rated 5 out of 5 stars

Very helpful staff with my technical…

Very helpful staff with my technical enquires

23 December 2025
Door Controls Direct logo

Reply from Door Controls Direct

Hi Wynford,

Thank you for your review! We’re really pleased to hear our team was able to help with your technical enquiries.

If you ever need further advice or support, we’ll be happy to help.

Many thanks,
Sophie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look