Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company saved me at 5pm on a Friday evening. I had to change the door control to our London block of flats, and, despite us not being a client they gave me advice which contradicted the manual... See more
Company replied
Website was clear and the items described accurately. The locks were definitely cheaper from DCD than any other supplier I tried, which is always a good start. Delivery was as promised too. All round... See more
Company replied
I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more
Company replied
Company details
- #20 of 92 best companies in Hardware Shop
About Door Controls Direct
Written by the company
Your dependable source for door solutions that will keep people safe and secure
Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards.
Door Hardware and Access Control
We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver.
Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors.
Fire Door Ironmongery
Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts.
The Dependable Door Controls Solution
Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.
Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project.
For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300
Contact info
Unit 3, Grove Trading Estate, DT1 1ST, DORCHESTER, United Kingdom
- 01305 263300
- sales@doorcontrolsdirect.co.uk
- doorcontrolsdirect.co.uk
Brand New Product Catalogue Out Now!
4.9
Excellent
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Door Controls Direct
Hi Tony,
Thank you for your review! We’re really pleased to hear you were happy with the service and that delivery was nice and quick.
If you ever need anything else, just let us know, we’ll be glad to help.
Best regards,
Sophie
A fast flawless service.
A fast flawless service.
I ordered one lunchtime and the goods were with me before 10.30 next morning.
This is not a one off either. Very speedy.
17 December 2025
Reply from Door Controls Direct
Hi Steven,
Thank you for your review! We’re delighted to hear your order arrived so quickly and that you’ve consistently experienced speedy, reliable service from us. That really means a lot.
If you ever need anything else, our team will be right here to help.
Warm regards,
Sophie
Excellent service
23 December 2025
Reply from Door Controls Direct
Hi Matthew,
Thank you for your review! We’re delighted to hear you were happy with the service.
If there’s ever anything else you need, our team will be glad to help.
Many thanks,
Sophie
I rang twice over the Christmas period…
I rang twice over the Christmas period for fitment enquiries. The guys there could not have been more helpful. Happy New Year.
12 December 2025
Reply from Door Controls Direct
Hi Steve,
Thank you for your review and for getting in touch over the Christmas period. We’re really pleased to hear the team were able to help with your fitment enquiries.
Wishing you a Happy New Year, and if you need any further advice or support, we’ll be happy to help.
Best wishes,
Sophie
All arrived safely and in great time…
All arrived safely and in great time less than 24hrs ! Good as described and good quality.
22 December 2025
Unprompted review
Reply from Door Controls Direct
Hi Chris,
Thank you for your review! We’re delighted to hear everything arrived safely in under 24 hours and that the quality was just as described.
If you ever need any further help or advice, our team will be happy to assist.
Warm wishes,
Sophie
Easy website to use and had goods next…
Easy website to use and had goods next day excellent service
22 December 2025
Reply from Door Controls Direct
Hi Ashley,
Thank you for your review! We’re really pleased you found the website easy to use and that your order arrived the very next day. Great to hear you were happy with the service.
If you ever need anything else, our team will be more than happy to help.
Best regards,
Sophie
Reply from Door Controls Direct
Hi Martin,
Thank you for your review! We’re pleased to hear your order arrived quickly and was exactly as expected.
If you ever need anything else in the future, our team will be happy to help.
Kind regards,
Sophie
Very knowledgeable and helpful
Very knowledgeable and helpful. After different options to consider finally ended up with an excellent solution
5 December 2025
Reply from Door Controls Direct
Hi Jonathan,
Thank you for your review! We’re really pleased to hear our team could talk you through the options and help you arrive at the right solution.
If you ever need further advice or assistance in the future, we’ll be here and happy to help.
Many thanks,
Sophie
Easiest company to deal with
Easiest company to deal with.
Needed a keypad for a motorised gate. Found the like for like replacement in their website. Ordered and paid on a Friday keypad was with me next working day (Monday).
19 December 2025
Reply from Door Controls Direct
Hi Dan,
Thank you for your review! We’re really pleased to hear you found a like-for-like replacement easily on our website and that your keypad arrived promptly the next working day. It's great to know everything went smoothly from order to delivery.
If you ever need any further advice or support, our team will be more than happy to help.
Best wishes,
Sophie
Ordered next day delivery on Sunday
Ordered next day delivery on Sunday. It´s now Wednesday almost mid-day and it hasn´t arrived. By the look of other reviews it´s a good company let down by their delivery company DPD.
17 December 2025
Unprompted review
Reply from Door Controls Direct
Hi James,
Sorry to hear your delivery has not arrived.
Please contact the customer service team on 01305 263 300 so we can track your order & help remedy the situation for you.
Look forward to your call.
Best regards,
Glen
Easy website to navigate
Easy website to navigate. Quick delivery. What more can one ask?
27 November 2025
Reply from Door Controls Direct
Hi Liz,
Thank you for your review! We’re so pleased you found the website easy to navigate and your order arrived quickly, great to hear it all went smoothly.
If you ever need any further help, our team will be right here.
Warm regards,
Sophie
Quick and easy ordering process
Quick and easy ordering process, swift delivery. Would recommend. Thanks!
8 December 2025
Reply from Door Controls Direct
Hi Adam,
Thank you for your review! We’re really pleased to hear you found the ordering process quick and straightforward, and that delivery was swift. We appreciate the recommendation too.
If you ever need anything else, just let us know, we’ll be happy to help.
Best wishes,
Sophie
Reply from Door Controls Direct
Hi David,
Thank you for your review! We’re glad to hear you found the site easy to use, payment straightforward, and delivery nice and quick.
If you ever need anything else or have questions in future, our team will be happy to help.
Kind regards,
Sophie
Reply from Door Controls Direct
Hi there,
Thank you for your review! We’re really pleased to hear you were happy with both our technical support and customer service.
If you ever need a hand with anything else, just let us know, we’ll be glad to help.
Many thanks,
Sophie
Reply from Door Controls Direct
Hi Russell,
Thank you for your review! We’re really glad to hear you find our service reliable and consistently quick.
If you ever need anything further, our team will be here and ready to help.
Best regards,
Sophie
Reply from Door Controls Direct
Hi John,
Thank you for your review! We’re really pleased to hear your order arrived so quickly.
If you ever need anything else, just get in touch, we’ll be happy to help.
All the best,
Sophie
Reply from Door Controls Direct
Hi Jim,
Thank you for your review! We’re pleased to hear your order arrived on time and exactly as expected.
If you need anything else in the future, our team will be here to help.
Kind regards,
Sophie
Excellent Customer Service
Unfortunately we had a job cancelled and had to return our purchase, the team was quick with emails and a bit of tech problem with their mobile website. I found a new supplier with these guys!
20 October 2025
Reply from Door Controls Direct
Hi Matthew,
Thank you for your review! We’re really glad the team were able to help quickly with your return, even with the small mobile site hiccup. It’s great to hear we’ve gained you as a new customer going forward.
If you ever need anything else or have any questions, we’ll be more than happy to help.
Best wishes,
Sophie
A welcome change when dealing on-line.
Had contact with knowledgeable person who quickly answered my question
Delivery was fast and on time.
2 November 2025
Reply from Door Controls Direct
Hi Paul,
Thank you for your review! We’re so pleased to hear you had helpful support from our team and that your delivery arrived quickly and right on time.
If you ever have more questions or need further assistance, we’ll be here and happy to help.
Many thanks,
Sophie
Reply from Door Controls Direct
Hi Nigel,
Thank you for your review! We’re really glad the transaction was straightforward and your order arrived quickly.
If you need anything else in the future, our team will be more than happy to help.
Warm wishes,
Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.