Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... See more
Company replied
Very fast delivery. The item description by the company was very helpful, as I had to set it up parallel to an older existing door phone of the same brand. It connected as hoped for ( I am not electri... See more
Company replied
I called up Door entry customer care to understand the mapping and they provided a number to speak to SMEs about the device and it worked for me. The price is competitive(even cheaper comparing on th... See more
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Company details
- #28 of 53 best companies in Security equipment
Written by the company
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Contact info
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, United Kingdom
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4.7
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very responsive,Quick delivery and well…
Very responsive,Quick delivery and well packaged. Happy to use again.
3 July 2025
Reply from Door Entry Direct
Hi Tom,
Thank you for the great feedback! We're so pleased to hear you found our service responsive, the delivery quick, and your order well packaged. It’s wonderful to know you’d be happy to use us again—we really appreciate your support.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
A small issue occurred with the order…
A small issue occurred with the order but they sorted to a very satisfactory conclusion.
A very professional company
10 July 2025
GDX Audio and Video Door Entry not works.
I have GDX Audio and Video Door Entry but it not works and it is not possible to find full user manual. I have no idea for what all the buttons is especially knobs on the right side. I no idea how to change the ringing volume. Nobody can visit me because i am unable hear the ring becauce it is very low. I tried contact the company on the website for help and user manual but the system only tells "Sorry, your request was unsuccessful".
15 July 2025
Unprompted review
Reply from Door Entry Direct
Hi Marek,
Thank you for your review, and I’m really sorry to hear about the difficulties you've had with your GDX audio and video door entry system. That does sound very frustrating—especially when it’s preventing you from hearing visitors at your door.
Just to clarify, Door Entry Direct is a supplier of GDX systems, but we are not the manufacturer. You mentioned trying to contact a company through a website—could you let us know which site you used? If it was ours, we’d like to investigate and resolve the issue with the contact form as soon as possible.
In the meantime, please do get in touch with our technical support team (020 8621 6210) or (technical@doorentrydirect.com), who will be happy to help you identify your system and provide any user manuals or documentation you need—including how to adjust the volume and understand the function of the buttons.
We're here to help however we can.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Very helpful when trying to place an…
Very helpful when trying to place an order over the phone as the website was not working correctly.
9 July 2025
Reply from Door Entry Direct
Hi Sarah,
Thank you for your kind words! I’m really glad our team could assist you over the phone when the website wasn’t working as expected—we always aim to make the ordering process as smooth as possible, no matter the channel.
We’ll also take a closer look into the website issue you mentioned to make sure everything’s running as it should. Thanks again for bringing it to our attention!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Hi Werner,
Thank you for your feedback! We're glad to hear you appreciated the fast service and clear delivery updates—keeping you informed every step of the way is something we take seriously.
We look forward to assisting you again soon!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Hi Sharon,
Thank you for your kind feedback! We're really pleased to hear that you found our customer service helpful and your delivery quick—that’s exactly the experience we aim to provide.
We truly appreciate your support and hope to assist you again soon!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Delivered as expected
1 July 2025
Customer service is terrible especially…
Customer service is terrible especially for trade customers. Buy elsewhere even if you have to wait for delivery- you will get better terms.
30 June 2025
Unprompted review
Arrived quickly
24 June 2025
Reply from Door Entry Direct
Hi Nad,
Thanks for the great feedback! We're glad to hear your order arrived quickly—that’s always our goal.
Looking forward to serving you again soon!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Hi Andy,
Thank you for the great feedback! We’re really pleased to hear you were happy with the service—it means a lot to the team. We look forward to helping you again in the future!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
They were really great to deal with
They were really great to deal with, quick and efficient and it was appreciated.
27 May 2025
Reply from Door Entry Direct
Hi Janelle,
Thank you for your kind words! We’re so pleased to hear that you found the experience quick and efficient—that’s exactly what we aim for. It’s always a pleasure to support customers like you, and your feedback is truly appreciated by the whole team.
Warm regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
super fast delivery
super fast delivery, great communication, five stars service. Highly recommend!
30 May 2025
Reply from Door Entry Direct
Hi James,
Thanks for the great feedback! We’re glad to hear your order reached you so quickly—our team works hard to keep things moving efficiently.
Looking forward to helping you again soon!
Best regards,
Hanry – Technical Support
Door Entry Direct Ltd.
Excellent service
Excellent service, they made a lot of effort to find me exactly what I needed and came through in good time. Shout out to Gary who has shown exceptional service!
11 June 2025
Unprompted review
Reply from Door Entry Direct
Hi Hassan,
Thank you for the fantastic review! We’re so pleased to hear that our team—especially Gary—was able to go the extra mile to get you exactly what you needed. We always aim to deliver prompt, personalised support, so it’s great to know that came through clearly in your experience.
We’ll be sure to pass on your shout-out to Gary—it’ll make his day!
All the best,
Hanry – Technical Support
Door Entry Direct Ltd.
Always First Class`
I have used DED a few times now and am always really happy with their service and the products so would recommend to anyone. Even small orders are given 100% effort by them unlike some suppliers....
4 June 2025
Unprompted review
Reply from Door Entry Direct
Dear Mike,
Thank you for your continued support and for taking the time to leave such a thoughtful review. We're delighted to hear that you've consistently had positive experiences with our service and products. We believe every order—big or small—deserves our full attention, so it's great to know that’s been reflected in your experience.
We truly appreciate your recommendation and look forward to helping you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Fillipe,
Thank you for your feedback and for recognising our commitment as a dependable wholesaler. We work hard to provide a professional and trustworthy service, and it’s great to know that came through in your experience with us.
We look forward to continuing to support your business.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Great
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical questions and if he can't answer the question he gets back to me with answer.
The service and deliveries are always spot on.
23 May 2025
Unprompted review
Reply from Door Entry Direct
Dear AB Key,
Thank you so much for your thoughtful review and continued support over the years. It’s fantastic to hear that Adam has consistently provided you with prompt responses and reliable technical assistance, no matter the size of the order.
We’re proud to have him as part of our team, and I’ll be sure to pass your kind words along to him. We look forward to continuing to support your business with the same level of service and reliability.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Great product
Great product, and fast delivery. Had an old phone entry system, this this phone worked perfectly
14 May 2025
Reply from Door Entry Direct
Dear Steph,
Thank you for your kind review! We're glad to hear the new handset worked perfectly with your old entry system — it's always great when things fit seamlessly. We're also pleased the delivery met your expectations.
If you ever need further support or products, we’re here to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear John,
Thank you for your review! We're glad to hear you found our service fast and efficient — that's exactly what we strive for.
We appreciate your support and look forward to assisting you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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