DoorLoop Reviews 264

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as a game-changer for their operations. Customers find the platform incredibly user-friendly and efficient, simplifying tasks and making property management much easier. The onboarding process is frequently highlighted as seamless, and the website's intuitive layout allows for quick understanding and navigation. Many appreciate the top-notch customer service, noting the responsiveness, helpfulness, and professionalism of the staff. However, some people mentioned issues with customer service accessibility, reporting difficulties reaching a real person and encountering unhelpful chatbots. A few other people also felt that the system lacked basic functionality or that certain features, like online leases, were outdated.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the software to be user-friendly,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting the excellent... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing high satisfaction, praising the... See more

Website

People report positive experiences with the website, finding it easy to navigate and user-friendly for... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, knowledge, and quick responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about our experience with DoorLoop. We only signed up this past October and we are already 100% up and running. The onboarding process was incredibly seamless... See more

Company replied

Rated 5 out of 5 stars

DoorLoop has been a game changer for our day to day operations. We love how efficient the platform is and how quickly it helps us stay organized. The software is extremely easy to use, even when manag... See more

Company replied

Rated 5 out of 5 stars

Business Saver! As a new property manager, Doorloop provided the tools I needed to give my clients (landlords and tenants) confidence that I could manage their properties. The portal is easy to use... See more

Rated 5 out of 5 stars

Love this software, and so do my tenants! I had a pretty good grasp of its operation even before I was all the way through the onboard training due to it's intuitive layout and function. I'm using it... See more


Company details

  1. Property management company
  2. Cloud Computing Service
  3. Property Maintenance
  4. Property Developer
  5. Software company
  6. Software Vendor

Written by the company

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. This is property management software that actually keeps up with you. It’s surprisingly simple–a perfect blend of everything you need and nothing you don’t–and modern software that is constantly improving. With DoorLoop, you’ll get real support, real fast from people who care and respond in minutes. Say hello to a team that’s easy to work with and goodbye to the risk and pain of switching.


Contact info

4.2

Great

TrustScore 4 out of 5

264 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

AI and DoorLoop

This is an incredible company. They are completely responsive to the business owner. Makes communication smooth, and tenants love the convenience that DoorLoop allows them to pay online , anywhere, anytime and records payments so nobody is confused. I highly recommend trying their team for your use!

27 October 2025
Unprompted review
DoorLoop logo

Reply from DoorLoop

Saving you time is our superpower. ⚡ Thanks for the feedback, Pamela!

Rated 5 out of 5 stars

Property Management Software that Adapts!

The AI capabilities and webinar events were a great launch to what DoorLoop is at the forefront of when it comes to managing properties well, no matter the size of your portfolio.
The capabilities, effectiveness of streamlining the many hats we all wear in this industry, and its accuracy are very impressive. DoorLoop seems to be ahead of the curve on this compared to other rental management software companies by a long shot!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great program

Great program, Super easy to use even for the technologically impaired. Bookkeeper states everything is easy to download and input. Onboarding was easy and Doorloop does a great job educating users on it's functions.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

DoorLoop- EXCELLENT CUSTOMER SERVICE

So far we are amazed with DoorLoop! The ease of use is wonderful, but also the customer service is OUTSTANDING! That was the main reason we left our previous property manangement software. DoorLoop has been exceptional and while we have only been using it since October 1, we are SO very happy with the software and the service! We have only had one glitch so far, but that is NOT on DoorLoop, but the merchant we are trying to connect two bank accounts to. The merchant has not connected the accounts, but we are VERY happy with DoorLoop thus far! I can very happily give them a HIGH FIVE reference!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I had been searching for an alternative…

I had been searching for an alternative property management software when I discovered DoorLoop. Their platform is comprehensive and adaptable, helping to address challenges I faced with previous processes and procedures. They are very responsive—something I found lacking with my previous provider. While no company is perfect, I genuinely appreciate their efforts to create a straightforward, fully integrated property management solution.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Streamline

DoorLoop has streamlined my property management and taken it to the next level. It took a bit to get used to it and upload all the info, but its worth it.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Staff Accountant

Our company has recently switched to DoorLoop and it has been a great transition! The software's simplicity makes day-to-day tracking and operations easy. One downfall is that coming from a company with over 300 properties is that some things are geared more towards just smaller companies. I have voiced these concerns, and they have been great at responding to and looking into changing formats to accommodate larger companies.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer support is excellent!

Customer support is excellent, and the UX/UI is intuitive. DoorLoop makes it easy for both property managers and end users to navigate the platform.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

love the system

love the system
it has made things so much better for the company I work for, no more 100s of excel spreadsheets, everything is all in one place,

25 September 2025
Unprompted review

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