I like this proxy for the very minimal fees and quick purchase processing. Ordering lots of small items like books adds up on many proxies that charge 300-500 yen per item while Doorzo charges 50-300... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second time ordering from Japan through Doorzo, and I don’t regret it. The delivery went smoothly, thank you! I also really appreciate the feature that allows customers to request a price r... See more
Company replied
while it does take time for them to pack and ship out your package, it arrives very safely and is clearly handled with care. they organize it very nicely in the box and wrap the outside with plastic f... See more
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Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C... See more
Company replied
Company details
About Doorzo
Written by the company
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contact info
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4.6
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Doorzo
Thank you for your feedback. We’re glad to hear that you found Doorzo easy to use. We appreciate your support and will continue working to improve your experience.
Great help to avail what u want
14 January 2026
Reply from Doorzo
Thank you for your kind feedback. We’re pleased to hear that Doorzo has been helpful in finding what you’re looking for. Your support is greatly appreciated, and we look forward to continuing to assist you with your future purchases.
I love this app
I love this app! It’s made obtaining merch for niche franchises I love SO much easier. I spend hours searching for things that we normally wouldn’t get the chance to see at cons/local shops! The one headache right now is shipping since options are limited for the US, but that doesn’t stop me.. shipping hardly ever takes long for it to reach its destination!
14 January 2026
Reply from Doorzo
Thank you so much for your wonderful review. We’re delighted to hear that the app has made it easier for you to find merchandise from niche franchises you love, especially items that are hard to come by at conventions or local shops. It’s great to know that you’ve been enjoying exploring and discovering new finds on Doorzo. We also appreciate your understanding regarding the current shipping options to the US. Please rest assured that we’re continually working to improve our logistics and expand available services where possible. We’re glad to hear that delivery times have still met your expectations. Thank you for your continued support, and we look forward to bringing you even more exciting finds in the future.
The service is not difficult to…
The service is not difficult to understand and it's really simple to place order of items. The only thing that buyers need to be careful of are the various sellers and reading the description is mandatory.
14 January 2026
Reply from Doorzo
Thank you for your review and for sharing your experience. We’re pleased to hear that you found the service easy to understand and that placing orders was straightforward. You are absolutely right that carefully reviewing seller details and item descriptions is very important when shopping, and we appreciate you highlighting this for other users. Thank you for choosing Doorzo. We look forward to continuing to provide you with a clear and reliable shopping experience.
Doorzo Experience
Doorzo gives you a lot of guides or tips to know what you're getting into when you shop with them, so it's REALLY important to read through those first before shopping. The experience shopping with them has been really great, I've found a lot of items at good prices and they give you various services when it comes to shipping, and so on.
14 January 2026
Reply from Doorzo
Thank you very much for sharing your thoughtful feedback. We’re pleased to hear that you found our guides and tips helpful, and that they supported a smooth and informed shopping experience.
Apps easy to use and delivery fast and…
Apps easy to use and delivery fast and reasonable price
21 December 2025
Reply from Doorzo
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the app easy to use, the delivery fast, and the pricing reasonable. Your support is very much appreciated, and we look forward to continuing to provide you with a smooth and reliable experience on Doorzo.
Sugoi fast and quality service
12 January 2026
Reply from Doorzo
Thank you very much for your kind review. We’re delighted to hear that you found our service fast and of high quality.
Proxy servers are good, but..
I live in a country where finding authentic Japanese products or niche items is considered a luxury. Thankfully, I have the privilege to access some of these products, but they’re often very, very expensive when bought locally.
When I wanted to find something that was especially hard to obtain, I came across Doorzo through an ad and decided to give it a try. At first, I was really nervous because I had already done my research and knew that Doorzo is very different from platforms like Shopee, Lazada, or TikTok Shop. It’s not the same kind of experience at all, but despite that, I decided to take the risk and purchase two products.
It did take a while, but eventually, my order arrived. Honestly, I don’t think the products themselves are what make it expensive. I think it’s genuinely the shipping costs. You’re not just paying for international shipping, but also for the local courier fees once the package arrives in the Philippines.
Another thing I noticed is that international deliveries work very differently. With platforms like Shopee or Lazada, deliveries usually arrive around 3 to 4 PM. With Doorzo, my package arrived at 6 PM, which really surprised me since it was already nighttime.
If I had to mention a con, it would be the tracking updates once the package reaches the Philippines. I used Japan Post EMS, which does provide proper updates while the package is in Japan. However, once it arrives locally, the tracking simply shows that it’s at the post office. You’re not notified that it’s actually out for delivery that day or the next. That part was definitely confusing and unexpected. Another thing, you are not notified by Doorzo or the local courier that you have to pay for the local fees. So that's another L on both sides.
That said, I can’t really blame Doorzo or Japan Post EMS for this. There are other shipping options available, and this is more of a local courier issue than a Doorzo problem.
Overall, I genuinely loved my experience. Doorzo fulfilled exactly what I was hoping for, and in the end, what matters most to me is that my products arrived safely and in good condition, which they did. Because of that, I’d easily give Doorzo a 5-star rating.
Thank you, Doorzo.
19 January 2026
Break the barrier for those who want to…
Break the barrier for those who want to buy japanese product at affordable price
16 January 2026
Reply from Doorzo
Thank you for your kind review. We are delighted to hear that you appreciate our efforts to make Japanese products more accessible and affordable. Our aim is to continue breaking down barriers and providing customers with high-quality Japanese goods at fair prices. We truly value your support.
The item that I bought looks virtually…
The item that I bought looks virtually new and unused - even if the seller says it was preowned
5 January 2026
Reply from Doorzo
Thank you very much for your feedback. We are pleased to hear that the item exceeded your expectations and appeared virtually new despite being listed as pre-owned. We take great care in selecting and describing our products as accurately as possible, and your satisfaction is extremely important to us. We truly appreciate your trust and support.
goated goated trusted bestest i love i…
goated goated trusted bestest i love i love jew jew
8 January 2026
Reply from Doorzo
Thank you for taking the time to share your feedback. We truly appreciate your enthusiasm and kind support, and we are delighted to know that you had a positive experience with us. Your trust means a great deal, and we look forward to serving you again in the future.
I thought at first it was a scam but…
I thought at first it was a scam but this was actually so good to use it had many varieties to buy and shops to search for
15 January 2026
Reply from Doorzo
We are glad to hear that your experience was a positive one. Doorzo offers a wide range of products and shops to make shopping simple and reliable, and we are pleased that this helped change your first impression. Thank you for sharing your feedback and for choosing to shop with us.
Reply from Doorzo
Thank you for your feedback and for placing your first order with Doorzo. We are pleased to hear that you were satisfied with both the service and the delivery, and we hope to assist you again in the future.
Reply from Doorzo
Dear customer,
We are truly sorry that your experience with us did not bring you the comfort or reassurance you had hoped for. We sincerely regret any frustration or disappointment this may have caused, and we want you to know that your feelings are deeply understood and valued.
Regarding the shipping cost, we would like to gently share that international shipping fees are determined and collected by the logistics providers. While this is beyond our direct control, your concern truly matters to us. We have carefully shared your feedback with our operations team, as we are always looking for ways to improve and to help our users enjoy a more thoughtful and cost-effective shopping experience.
We also hope to kindly let you know that our platform offers various activities through which you can earn points. These points may be used to offset international shipping fees, and we sincerely hope this can help ease some of the burden for you in the future.
Please rest assured that you are not facing this alone. Our customer service team is always here for you, ready to listen and support you with patience and care whenever you need us. Should you have any questions or concerns, we warmly invite you to reach out at any time.
Thank you for taking the time to share your experience with us. We truly appreciate your voice, and we wish you a calm, gentle, and pleasant day ahead.
Fastball and shipment and good interface
14 January 2026
Reply from Doorzo
Thank you for your feedback. We are pleased to hear that you found the shipping fast and the interface easy to use. We appreciate your support and look forward to serving you again.
One of the best and most consistent proxies!
Easy to use, reliable and very generous with coupons! This is my 6th time using Doorzo, I managed to get some out of print figures like Ultra-Act Evil Tiga, MS Girl Unicorn Gundam [Awakened] and S.I.C Wing form Den-O. Most of these items were won through bids which is still easy and reliable to use! The extra services like extra bubble wrap do protect items has always been good and the warehouse team is very generous with the amount of bubble wrap they use. Definitely a reliable proxy service you can trust!
9 December 2025
Reply from Doorzo
Thank you very much for your continued support and for sharing such detailed feedback. We are delighted to hear that you find Doorzo easy to use, reliable, and consistent, and that our coupons and bidding services have helped you secure rare and out-of-print items. It is also great to know that our optional protection services and warehouse packing have met your expectations. We look forward to supporting many more successful orders in the future.
Reply from Doorzo
Thank you for your feedback. We are pleased to hear that you found the transactions fast and easy, and we appreciate you choosing Doorzo.
good experience with this apps…
Have good experience with this apps .... really recommend to buy from this apps😆😆😆😆
Rating 10/10
14 January 2026
Reply from Doorzo
Thank you for your kind feedback. We are delighted to hear that you had a good experience using the app and truly appreciate your recommendation and high rating. Your support encourages us to continue providing a smooth and reliable service.
very fast shipper
very fast shipper and the item arrived perfectly and as pictures showed
12 January 2026
Reply from Doorzo
Thank you for your feedback. We are pleased to hear that the shipment was processed quickly and that the item arrived in perfect condition, exactly as shown in the listing. We appreciate your support and look forward to assisting you again.
Good packaging
This app is great for easily finding the products I want. In addition, the packaging is excellent, and my products have never arrived damaged.
3 January 2026
Reply from Doorzo
Thank you for your kind feedback. We are pleased to hear that you find the app convenient for locating the products you want and that your orders have consistently arrived well packaged and undamaged. Your support is greatly appreciated.
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