Dotdigital Reviews 766

Great experience overall using the platform. Set up was very easy and ample training was provided by Anna and we have continued support from Amit, our account manager, moving forwards. I think the only improvements could be made to the email design area as this isn't as intuitive as some other platforms - minor niggle though as the platforms capability has been fantastic.

The webinar was very good and useful! Was somewhat quick paced and would be helpful if there was one more targeted for beginners on GDPR rather than just an update. Helpful that it was recorded though.

Sean was really proactive, helpful and friendly - great service, thank you:)

Our experience with DotDigital so far has been excellent. The platform is straightforward to use and the Live Chat feature is ideal for any queries, with staff always on hand to assist. Our Account Manager; Imran Jilani has been particularly helpful and quick to respond when we've had questions about our account.

Great customer service and response time. I would recommend using Dotdigital.

Our account manager is very quick to respond with support and detailed guidance, specific to requests and to best exploit the platform.

After using the platform for 2+ years the standard of support received by our account manager Freddie is excellent. Always available to assist us and provide us with a wealth of knowledge and insight that help us to improve. Coupled with this, the constant evolution of the platform makes Dotdigital a leader in the market.

Great service from both support and sales. Product does exactly what we need with digital marketing. Would recommend.

As a fast-growth company we try new things regularly and the support team at dotdigital are always available with helpful advice.

Providing a strong partnership to Aryza. Great service and strategic support.

Great platform and support team.

We've been with DotDigital for 12m now and can't speak highly enough about the company. The platform gives me everything i need and the team are always there to support and assist if needed.

We've worked with Dotdigital for over 5 years; the platform is very easy to use with great plug-in features, and the account management team are very responsive and knowledgeable.

Lots of useful features including landing page builder and customer communication tools. Helpful support / account management team.

We started working with Dotdigital in August 2023, we needed to change ESPs quite quickly and they were up to the task, responding quickly and finding solutions to our challenges. The whole team has been supportive, they respond quickly to our questions and are invested in our success. Special shout-out to Jeri and Ashley, it has been a pleasure working with them.

We've been using DotDigital for over 2 years and it's working very well for us. Ashley Warner has been absolutely fantastic to work with. No question is too difficult and he gets back to you immediately. Thanks for all your help Ashley, especially with the privacy policy.

I got in touch with the team via the web chat which was great. I was then put in direct contact with our account manager. Thank you

Sean at Dot Digital was fantastic - extremely proactive and switched on. Have been very impressed by my experience so far - long may it continue!

A must have in digital marketing!

The team at Dotdigital are fantastic - Sean our account manager was very friendly and informative.

Dotdigital is a rock solid email platform that's flexible and easy to use. Whenever I've encountered any issues or needed pointing in the right direction regarding using certain features, the support team have always been really quick at getting back to me with help and guidance.

Really helpful and super informative, ensuring we had all the right information to help us decide what the best training for our team is.