Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
Company replied
Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is awful
Customer service is awful. They reduced my deposit limit over and over again, often suspending my account without informing me. Eventually reducing my limit to a minimum amount and then suspended the account. It's like a power trip, they don't tell you they are planning this, and they don't answer your emails when you ask what's going on. There is no valid reason for their actions (oh, maybe because I withdrew some winnings the week before?) Not recommended.
EDIT: It's one thing saying contact us to resolve your issue, but I have, several times and they ignore me. They also hide behind 'they are protecting the player from spending etc. etc.' but when you have provided information to show that it does not affect you financially, it doesn't add up that they keep asking for bank statements time and time again.
7 January 2026
Unprompted review
Reply from Dotty Bingo
Good morning Lynne,
Thank you for taking the time to leave a review.
We are so sorry that the Deposit Limit situation has caused you distress, this is never our intention. We take Safer Gambling very seriously and when a Limit is applied it is to offer protection to Player's to prevent over-spending. This Safer Gambling Tool is advised by Industry Regulation, though we do appreciate that it may inconvenience some people.
Well done on your recent win! Kindly be advised that we would never apply a limit due to a Withdrawal request. Apologies if your Emails have not been responded to, we really do strive to answer them in as timely a manner as possible. Should you wish to discuss this matter further, we would really love to hear from you. We can then discuss your individual situation further. Thank you.
EDIT: We’ve contacted you via Trustpilot to request your account details and make sure this is properly reviewed.
Regards
The Dotty Bingo Team
Just had Gael helping me sort out some…
Just had Gael helping me sort out some free spins from an offer I received. it was smooth and they were so polite and professional. what a great site to play. No hassle always there to help!
4 January 2026
Unprompted review
Reply from Dotty Bingo
Hello there Emma,
Thank you very much for taking the time to leave a review.
Delighted that Gael was helpful and polite. We are so pleased that you are really enjoying the Site!
Kind regards
Team Dotty
Paul was a great help made it simple…
Paul was a great help made it simple and sorted the missing bonus 👍
3 January 2026
Unprompted review
Reply from Dotty Bingo
Good morning Jamesyt,
Thank you very much for taking the time to provide a review.
Paul is great, we are so pleased that he assisted you so well. Any issues please remember that he is only a click away!
Kind regards
The Dotty Bingo Team
Raluca was brilliant in helping me when…
Raluca was brilliant in helping me when my sign up bonus didn’t go into my account very good customer service
2 January 2026
Unprompted review
Reply from Dotty Bingo
Good morning Leah,
Thank you so much for your review.
So sorry that your Bonus was not automatically applied. Raluca is fantastic, we are so pleased that she was her usual helpful self in assisting you in resoving this issue.
Kind regards
Team Dotty
Resolve my problem terasa
30 December 2025
Unprompted review
Reply from Dotty Bingo
Good morning Nikola,
Thank you so much for your review.
We are very pleased that Teresa resolved your problem for you, she really is great!
Kind regards
The Dotty Bingo Team
One of the best!
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Chat I was emailed constantly and kept up to date with the transaction and am pleased to say it arrived EARLIER than what they expected! Very attentive and polite, even when I was a little short with them and it was Christmas evening! So very thankful
25 December 2025
Unprompted review
Reply from Dotty Bingo
Hello Alice Marie,
Thank you very much for taking the time to leave a review.
Delighted that you have won, well done!! Long may it continue for you.
We pride ourselves on being as attentitive as possible with our Members, anytime you require assistance please feel free to reach out. Thank you.
Kind regards
The Dotty Bingo Team
Dotty bingo
Teresa was very helpful and pleasantand i got the answers i needed straight away
24 December 2025
Unprompted review
Reply from Dotty Bingo
Hey Sandra,
Thanks so much for your lovely Review. Great that Teresa was her ususal helpful & pleasant Self.
Kind regards
Team Dotty
easy to use site customer services was…
easy to use site customer services was helpful teresa was amazing
22 December 2025
Unprompted review
Reply from Dotty Bingo
Hi Anne,
Thank you for your lovely feedback. We’re glad you found our site easy to use, and that Teresa provided such excellent support.
Regards,
The Dotty Bingo Team
promt reply and everything went smooth
20 December 2025
Unprompted review
Reply from Dotty Bingo
Hello Shane,
Delighted that you are happy with the Services received, a huge thank you for taking the time to provide Feedback also!
Kind regards
Team Dotty
Teresa and her great customer service !
Spoke with Teresa to verify my identity, she was extremely helpful and patient and helped me immensely. She deserves a Christmas bonus Dotty ! Thanks loads
18 December 2025
Unprompted review
Reply from Dotty Bingo
Hello Nic,
Every day with Teresa on the Team feels like Christmas, and yes, your recommendation will of course be sent to Management😉️
We thank you for your patience & co-operation on the Verification Process & also for taking the time to leave a review. We wish you a very Dotty Christmas & New Year!
Kind regards
The Dotty Bingo Team
My card was used and an account setup…
My card was used and an account setup in my name and a good chunk of money spent before I could block my card but they are refusing refund. Dodgy site
13 December 2025
Unprompted review
Reply from Dotty Bingo
Hi Trevor,
We’re really sorry to hear about what happened — we understand how upsetting this must have been for you.
We take situations like this very seriously. If your card details were used without your permission, our Support Team would be happy to look into this for you and explain what happened.
Refunds are always reviewed carefully based on the details of each case, but if you feel your situation wasn’t handled correctly, please reach out to us so we can double-check everything.
You can contact our team anytime via our official support channels, and we’ll do our best to help.
Kind regards,
Dotty Bingo
Quick and Helpful customer service
I signed up with an offer but I did not receive the sign up rewards. I contacted the live help and spoke to Teresa who was really helpful and friendly. She checked my account and had the rewards added quickly. Thanks again Teresa 😊
16 December 2025
Unprompted review
Reply from Dotty Bingo
Hi Nicolle,
Thank you for your feedback. We’re delighted to hear Teresa provided such helpful and friendly support and got everything sorted promptly.
Regards,
The Dotty Bingo Team
STAY AWAY!!!!
Ive put thousands on and literally nothing,no wins! This is a scam company,please dont make the same mistake as me people! Dotty bingo needs shutting down!
13 December 2025
Unprompted review
Reply from Dotty Bingo
Hi Daniel,
Thank you for taking the time to share your experience — we’re really sorry to hear how frustrated and disappointed you’re feeling.
We’d genuinely like to look into this for you and understand exactly what’s happened. We’ve already reached out to you directly via Trustpilot to request a few details so we can review your account properly and assist further.
Dotty Bingo operates fairly and all games use certified random number generators, so outcomes are always based on chance. That said, we completely understand how upsetting a run of bad luck can feel, especially when you’ve invested a lot of time and money.
Please reply to our message on Trustpilot when you can, and we’ll do our best to help and clarify things for you.
Kind regards,
Dotty Bingo Team
Had an issue with my sign up bonus but…
Had an issue with my sign up bonus but was quickly solved by going on chat. The chat service was quick and easy.
12 December 2025
Unprompted review
Reply from Dotty Bingo
Hello there Lisa,
Thank you so much for taking the time to leave a review, it is greatly appreciated & Welcome to the Site!
We are simply delighted that your recent engagement went quick & easy, kindly remember that the Chat Facility is available 24/7 should you ever have a query.
Kind regards
Team Dotty
I asked one question to teresa and I…
I asked one question to teresa and I got a reply in seconds and it was well appreciated
8 December 2025
Unprompted review
Reply from Dotty Bingo
Hi there,
Thank you for your kind words. We’re delighted to hear Teresa was able to provide such a prompt and helpful response.
Regards,
The Dotty Bingo Team
James answered my question quickly…
James answered my question quickly .thankyou
5 December 2025
Unprompted review
Reply from Dotty Bingo
Hey Rachel,
Many thanks for taking the time to leave a review. We are so pleased that James was prompt in answering your question, he really is great! Please feel free to reach out to our Support Team anytime that you do have a question or query. They are available 24/7 to happily assist.
Kind regards
Team Dotty
They are the most rubbish gamble site…
They are the most rubbish gamble site in world do not play on this site they rude they slow and they trying they best not pay out
3 December 2025
Unprompted review
Reply from Dotty Bingo
Hello Ercan,
Thanks for your review. We're really sorry to hear about your experience — we understand how frustrating this must have been. Please know we are working hard to resolve this for you.
Thank you for your feedback.
Regards,
Dotty Bingo
Withdrawals and quick and straight…
Withdrawals and quick and straight forward
29 November 2025
Unprompted review
Reply from Dotty Bingo
Good morning Rachel,
We really appreciate you taking the time to leave Feedback, thank you.
Delighted that you are pleased with our Withdrawal Process, and congrats on your win. Long may they continue!
Kind regards
Team Dotty
Great site and great customer service
Great site and great customer service. Teresa helped me with enquiries and was very fast and helpful
30 November 2025
Unprompted review
Reply from Dotty Bingo
Good morning Megan,
Thank you very much for your lovely review.
We love that you are pleased with both the Site & Teresa, she is really great and always happy to help!
Kind regards
The Dotty Bingo Team
Lovely lady and quick response thank you
26 November 2025
Unprompted review
Reply from Dotty Bingo
Hello there Kayleigh,
Thank you very much for your lovely review.
Delighted that you had a great interaction with your recent contact with our Support Team, we are very proud of them as they really are a helpful and friendly bunch!
Kind regards
Team Dotty
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