Double Wood Supplements Reviews 

189
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting the... See more

Rated 1 out of 5 stars

I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says “ 60 day supply “ Total dishonesty!! I have n... See more

Company replied

Rated 5 out of 5 stars

Never less than five stars! Their supplements are of superior quality and super effective. My most recent order, somehow someway, got led astray in UPS's Lost and Not to be Found. The Double Wood Supp... See more

Company replied

Rated 5 out of 5 stars

Ive been using Double Wood for almost a year. Great products at a great price. My last order was missing one Item, and I contacted them. The best customer service ever. They responded immediately an... See more

Company replied

Company details

  1. Health and beauty shop

Written by the company

Double Wood Supplements is an online retailer of potent, superior supplements for a better you!


Contact info

3.2

Average

TrustScore 3 out of 5

189 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(189)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Requested a cancel immediately after a…

Requested a cancel immediately after a purchase, as I got some info that this company is not as reputable as they make out to be. Low quality supplements.

They replied to my email in person saying they ”opened a ticket”, but didnt stop the order. They shipped it either way so theres 50$ out the window.

17 June 2024
Unprompted review
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Reply from Double Wood Supplements

We are so sorry for your experience. We have notified our international team of your issue and they will be responding to your concern accordingly. Thank you for your patience.

Rated 1 out of 5 stars

double wood a scam company

i ordered serrapeptase and they sent me sulbutiamine stay away from double wood scam company.

11 June 2024
Unprompted review
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Reply from Double Wood Supplements

Hello Fluffy Dragon, We are so sorry for your experience. Please reach out to our customer support team so we may better assist you with the error. customerservice@doublewoodsupplements.com

Rated 5 out of 5 stars

This company rocks

This company rocks! Top notch customer service and solid prices on their products. I highly recommend.

31 May 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you for your support and trust!

Rated 5 out of 5 stars

Excellent company

Excellent company. Dealt with Mariel who went above and beyond to fix a minor problem of my own making. When you combine this level of service with the excellent products, there is no reason to go elsewhere for supplements.

31 May 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you Alan for your review. We are thrilled to hear you are happy with your experience!

Rated 5 out of 5 stars

Double Wood Supplements is the bees knees! No seriously, you should buy from them because their service is TOP notch (and their products are too!)

I have been ordering Magnesium Taurate from this company for almost over 2yrs now and I must say that the quality is not only there in the product, but in their customer service too!

In the past when I've had trouble redeeming a discount code online, they've not only honored it but given another going forward for my next order!

The last thing they did for me which was *INCREDIBLE* was give me an order I was having trouble placing (because I'm in Canada), completely *FREE of charge*! I have Laura Walko to personally thank for this, because frankly this stuff has really made quite the difference for my wife with her anxiety and I'd have gladly paid for my order without issue (I was only inquiring about a discount code that wasn't working for me), but Laura just went the extra-mile for me and I can't thank her enough.

They should know that this type of service doesn't go unrewarded, and I will always be glad I spent the money for a company that is truly deserving of my business thanks to people like her. I can only wish for her all the success and well being going forward, and may her career flourish over at Double Wood Supplements! They're lucky to have her :D

15 May 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you so much Mathew!

Rated 5 out of 5 stars

Order for 282 USD never expedited

they Resend another package with my purchase. thanks

21 April 2024
Unprompted review
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Reply from Double Wood Supplements

Hello Jesus, We are so sorry for your experience. We have notified our international team and they will be in touch to better assist you with this issue.

Rated 1 out of 5 stars

Not worth the trouble for international…

Not worth the trouble for international customers, especially for European customers

I have a major problem with the transportation, especially during the customer inspections part. In the end, it is way too much trouble to handle the paperwork just for three bottles of supplements. Also, the transportation costs and customer costs x3 the initial product costs. NOT WORTH IT.

Better to get similar products from local distributors or producers.

12 April 2024
Unprompted review
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Reply from Double Wood Supplements

Hello Victor, We are so sorry for your experience! We recently started using an international website for our non-US customers to provide a more user friendly experience. We hope you'll consider giving us another try! Please feel free to reach out to our CS team if you need anything else.

Rated 5 out of 5 stars

Skeptical Due To Low Price But No Reason To Doubt Purity

Based on smell and color compared to the same substances sold by other companies, their supplements are legitimate as far as I can tell. Their supplements are generally lower priced than others which in discussion forums generally raises suspicions of purity of their products. However because they are not the manufacturer, they have a third party lab test most all their products and offer a guarantee. A lot of people experience placebo / nocebo effect based on their perception of a brand as almost no consumer is going to take the time and money to have supplement tested. So any claims of efficacy or no efficacy are pretty much pointless unless the person had it tested in a lab. If anyone has read Consumer Lab reports, it is not uncommon for purity to vary from brand to brand depending on the substance. I've not heard any accounts of any products from Double Woods being proven by a lab to not contain what the bottle says it contains. So I will give them the benefit of the doubt. Assuming the product is of good quality the price can't be beat = 5 stars.

2 April 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our company. Your feedback means the world to us, and it's truly rewarding to know that we've met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.

Rated 1 out of 5 stars

I ordered two bottles of double wood…

I ordered two bottles of double wood DHEA supplements , I took it for almost a year continuously. I had the lab test my blood before and after started the supplements .
My DHEA was 2.2 before and still 2.2 after I religiously took the supplement for almost a year . So basically the product does not work. It’s a snake oil con. I switched to a new DHEA over two months ago, and had my DHEA tested again, now my Levels are up to 5.0 !!! So clearly the double wood supplement does not work

31 January 2024
Unprompted review
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Reply from Double Wood Supplements

Our sincere apologies for the disappointment you experienced with our product. Your feedback is incredibly valuable to us, and we deeply regret that our DHEA did not meet your expectations.

We understand how frustrating it can be when a product does not deliver the desired results, and we take your concerns seriously. Please know that we are committed to providing high-quality products that our customers can trust.

While our DHEA may not have worked for you as intended, we want to assure you that we are continuously striving to improve and enhance our offerings based on customer feedback like yours. We would greatly appreciate the opportunity to learn more about your specific experience and how we can better serve you in the future.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at customerservice@doublewoodsupplements.com

Rated 1 out of 5 stars

Dangerous

I bought Tongkat Ali from Double Wood. It is laced with something. An SSRI I think. I could feel it acutely for 2 days. I gave it another try a few months later and it had the same effect.

This is not just ineffective, it is dangerous, criminal.

10 March 2024
Unprompted review
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Reply from Double Wood Supplements

We are so sorry for your experience Svetlozar. Tongkat Ali is not an SSRI (selective serotonin reuptake inhibitor). SSRIs are pharmaceutical drugs, while Tongkat is a herbal supplement derived from the roots of the Tongkat. If you are experiencing negative side effects, it's always a good idea to consult with a healthcare professional. Please feel free to reach out to our customer service team
if there's anything we can do!

Rated 5 out of 5 stars

Recurring order correction

I contacted Double Wood to get help correcting a recurring order I had set up incorrectly- totally my fault. The lady who helped me was so kind & understanding and got my order corrected while I was on the line. I love DW products, prices & their customer service is amazing. I’m a customer for life.

6 March 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you for giving us the opportunity to assist you and provide you with a quality customer service experience. As a small business we appreciate it!

Rated 1 out of 5 stars

NO customer Service

If you received the correct order then no problem. But if you ever received the wrong order, you won't get help. I ordered 2 bottles NAC and 2 bottles Turkey Tail but only received 1 bottle NAC and 2 bottles of Tongkat Ali instead of Turkey Tail! I emailed them 3 times and submitted online form through their webpage but only to get an auto email that my request is closed! I also cannot sign in to view my order details. The 30 days money-back and return refund policy is also a hoax! Please check the website carefully before ordereing.

4 March 2024
Unprompted review
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Reply from Double Wood Supplements

Hello Jason. We are so sorry for your experience! We want to help. Please reach out to us at sales@doublewoodsupplements.store so we may better assist you.

Rated 5 out of 5 stars

Helpful Customer Service

The customer service team at Double Wood Supplements resolved my issue completely to my satisfaction. I love their products and appreciated their
care in handling my issue.

26 February 2024
Unprompted review
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Reply from Double Wood Supplements

Thanks Suze! It's our pleasure. Please let us know if you need anything else.

Rated 5 out of 5 stars

Very thoughtful answer to my K2 question.

Very thoughtful answer to my question on K2 contained in Natto supplement.

7 February 2024
Unprompted review
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Reply from Double Wood Supplements

Glad we were able to assist you Gary! Please let us know if you need anything else going forward!

Rated 5 out of 5 stars

Curtomer oriented and professional…

Curtomer oriented and professional service. We ordered with shipment to Europe and everything was more than fine. Thank you Double Woods!

6 February 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you Robert! Stay well and enjoy your supplements!

Rated 5 out of 5 stars

Lost in the Mail

My order got lost in the mail. BWS sent me what I needed free of charge. So kind and I am Happy

24 January 2024
Unprompted review
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Reply from Double Wood Supplements

So glad we could help you Robert!

Rated 5 out of 5 stars

Fantastic products and amazing customer…

Fantastic products and amazing customer service!! Others may be slightly cheaper on some things, but the quality and headache free exceptional experience is definitely worth it.

24 January 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you for the review Jim! And thank you for being such a loyal Double Wood customer.

Rated 5 out of 5 stars

Effective supplements

Thank you Laura for your knowledge and kindness today. And thank you Doublewood for clean and effective supplements, especially the malate

4 January 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you M G! We appreciate your feedback and for being a loyal Double Wood customer!

Rated 5 out of 5 stars

Buy it

This supplement has been a game-changer for me. The increased stamina and longevity are remarkable, and I've noticed a significant improvement in achieving longer-lasting erections. It has boosted my confidence and overall satisfaction.
What's even more incredible is the positive impact it has had on my wife. She has experienced heightened lubrication, making our intimate moments more enjoyable and fulfilling. It's like a rejuvenation for both of us.
Beyond the bedroom, I've noticed positive changes in my overall well-being. This supplement has not only enhanced our intimate life but also contributed to a healthier and happier relationship.

1 December 2023
Unprompted review
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Reply from Double Wood Supplements

Great review Mike! We are so happy you are both enjoying your products.

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